Amarillo, Texas, United States · On-site
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Customer service, Problem-solving, Critical thinking, Technical support, Communication
Denver, Colorado, United States · On-site
$64k–$91k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Knowledge management, Content creation, Technical writing, Training development, Data analysis
Winona, Minnesota, United States · On-site
$44/hr–$52/hr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Vehicle maintenance, Trailer repair, Aerial equipment service, Hydraulic systems, Diesel engine repair
Fort Collins, Colorado, United States · On-site
$112k–$159k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Operations management, Safety leadership, Team supervision, Process improvement, Performance metrics
Denver, Colorado, United States · On-site
$98k–$159k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Resource planning, Economic modeling, Production cost modeling, Financial analysis, Python
Denver, Colorado, United States · On-site
$98k–$139k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Strategic business partnership, Business process improvement, Subject matter expertise, Operational insights, Process design
Hugo, Minnesota, United States · On-site
$112k–$159k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Technical training, Safety training, Instructional design, Apprenticeship management, Statistical analysis
Minneapolis, Minnesota, United States · On-site
$171k–$242k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Corporate Law, Transactional Law, M&A, Renewable Energy, Power Purchase Agreements
Ashland, Wisconsin, United States · On-site
$27/hr–$43/hr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Boiler operation, Steam turbine operation, Power plant operation, Mechanical equipment maintenance, Computer literacy
Denver, Colorado, United States · On-site
$199k–$252k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Strategic planning, Regulatory affairs, Commercial negotiations, Infrastructure planning, Stakeholder engagement
Saint Paul, Minnesota, United States · On-site
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Vehicle maintenance, Hydraulic systems repair, Electrical systems diagnosis, Diesel engine repair, Gasoline engine repair
Minneapolis, Minnesota, United States · On-site
$44/hr–$52/hr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Vehicle maintenance, Hydraulic systems, Diesel engine repair, Electrical systems, Air conditioning repair
Pueblo, Colorado, United States · On-site
$129k–$183k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Operations management, Safety leadership, Strategic planning, Budget management, Talent management
Denver, Colorado, United States · On-site
$70k–$157k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Transmission planning, Power system dynamics, Transient stability analysis, Electromagnetic transient studies, Grid modernization
Denver, Colorado, United States · On-site
$125k–$170k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Enterprise Architecture, Solution Architecture, IT Strategy, Project Management, Leadership
Amarillo, Texas, United States · On-site
$98k–$159k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Supply Chain Management, Contract Negotiation, Project Management, EPC Contracting, Procurement Strategy
Denver, Colorado, United States · Hybrid
$85k–$121k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Operations Management, Team Leadership, Incident Management, Event Management, Service Lifecycle Management
Amarillo, Texas, United States · On-site
$112k–$159k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Supply chain management, Contract negotiation, Project management, EPC contract management, Strategic sourcing
Denver, Colorado, United States · On-site
$70k–$157k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Power system modeling, Transmission planning, Transient stability analysis, Electromagnetic transient studies, Grid modernization
Denver, Colorado, United States · On-site
$165k–$190k/yr
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn …
Skills: Regulatory pricing, Cost recovery, Strategic planning, Expert testimony, Regulatory proceedings
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The representative manages complex customer inquiries and emergency situations across multiple communication channels to ensure satisfaction and safety. They also educate customers on products and services while maintaining expertise in electric and gas rate options.
Candidates must have at least 18 months of customer service experience and a high school diploma or equivalent. Proficiency in Microsoft Windows and the ability to troubleshoot hardware and software issues are also required.
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.
The Customer Contact Center Representative plays a pivotal role in ensuring customer satisfaction by efficiently responding to a wide array of complicated and complex issues. By utilizing multiple technology channels, customer care representatives analyze and address customer concerns. This position leverages a high level of expertise in helping customers with their energy needs to resolve issues in a single interaction. Building trust with customers is essential in this role, requiring the anticipation of their needs and the provision of precise information. The representative educates customers on a variety of company products and services to enhance their overall experience. This role supports customers by maintaining an understanding of complex electric and gas rate options across multiple service territories. Customer Contact Center Representatives will process critical orders in high-pressure situations surrounding electric and gas emergencies, as well as participate in the on-call rotations during storms and other related emergency situations.
Deliver exceptional customer service through multiple communication channels, primarily phone calls.
Anticipate customer needs and offer tailored solutions using advanced problem-solving skills.
Utilize critical thinking to address and resolve complex customer inquiries.
Provide specialized technical support to customers.
Respond to gas and electric emergency situations with a high degree of precision to ensure public safety.
Handle customer phone calls professionally, empathetically, and knowledgeably, following appropriate scripts when necessary.
Participate in an on-call rotation and some weekends as required.
Perform additional duties as assigned, including involvement in special projects.
At least 18 months of customer service experience or equivalent.
High School Diploma or equivalent.
Proficient in hardware and software technology with a focus on Microsoft Windows products.
The capability to proactively identify, troubleshoot, and resolve technology-related issues. This includes diagnosing hardware and software problems, implementing effective solutions, and ensuring minimal disruption to workflow.
Bilingual proficiency in Spanish is highly desirable, with a compensation premium available after passing a Spanish-language proficiency test.
Previous call center experience is highly desirable.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.
Non-BargainingThe anticipated starting base pay for this position is: $18.00 per hourThis position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental LeaveBenefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.
Deadline to Apply: 08/19/26EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)
All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
A leading energy provider, dedicated to excellence. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient and sustainable energy to the eight states we serve: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. At Xcel Energy, we provide work that makes a difference, a team you can count on, opportunities to grow and rewards that help you thrive. Ready to help power the future of energy? Visit jobs.xcelenergy.com to learn more.
Offices: 401 Nicollet Mall, Minneapolis, Minnesota, US · 404 Nicollet Mall, Minneapolis, MN 55401, US · 3500 Blake St, Denver, Colorado 80205, US
A leading energy provider, dedicated to excellence. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient and sustainable energy to the eight states we serve: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. At Xcel Energy, we provide work that makes a difference, a team you can count on, opportunities to grow and rewards that help you thrive. Ready to help power the future of energy? Visit jobs.xcelenergy.com to learn more.
Offices: 401 Nicollet Mall, Minneapolis, Minnesota, US · 404 Nicollet Mall, Minneapolis, MN 55401, US · 3500 Blake St, Denver, Colorado 80205, US
