Greenwood Village, Colorado, United States · Hybrid
$118k–$207k/yr
Build the product capabilities that help ensure AI-enabled healthcare experiences are useful, trusted, and responsibly deployed. At Wolters Kluwer Health, the UpToDate suite supports millions of clinical decisions every …
Skills: Product management, AI quality, Evaluation strategy, Healthcare technology, Data-driven products
Houston, Texas, United States · Hybrid
$29k–$49k/yr
Preferred candidate will be located in Houston, TX and able to work M-F 10a-7p CST. As a Customer Service Representative, you will play a crucial role in supporting our customers and enhancing their experience. You will …
Skills: Communication, Customer relationship management, Problem-solving, Organizational skills, Product knowledge
Greenwood Village, Colorado, United States · Hybrid
$118k–$207k/yr
Build trusted AI experiences that help clinicians get from question to answer faster. At Wolters Kluwer Health, the UpToDate suite supports millions of clinical decisions every day. As AI changes how clinicians search fo…
Skills: Product Management, AI, Clinical Decision Support, Product Discovery, Roadmap Development
New York, New York, United States · Hybrid
$165k–$296k/yr
The Director, Financial Planning leads and oversees all critical financial activities for the Financial & Corporate Compliance (FCC) Division ($1.3 Billion in annual revenue) of Wolters Kluwer. It is the strategic busine…
Skills: Financial planning, Financial reporting, Budgeting, Forecasting, Business analytics
Chennai, Tamil Nadu, India · Hybrid
About Wolters Kluwer Wolters Kluwer is a global leader in professional information, software solutions, and services for healthcare, tax & accounting, governance, risk & compliance, and legal sectors. Serving customers i…
Skills: Sales growth, Customer acquisition, Account management, Territory management, Pipeline management
Kennesaw, Georgia, United States · Hybrid
$138k–$246k/yr
About the Role: The Director, Sales Programs is a senior leader responsible for designing and executing strategic sales programs that accelerate pipeline growth, improve sales productivity, and drive revenue performance.…
Skills: Sales Strategy, Go-to-market Execution, Pipeline Generation, Sales Enablement, Commercial Operations
Prague, Prague, Czechia · Hybrid
About the Role: In the CX/UX Designer role, you will build upon your UX design foundation to take on more responsibility in shaping user experiences. You will engage in designing more detailed wireframes, user flows, and…
Skills: Wireframing, User flows, User research, Usability testing, Interactive prototyping
pune, Maharashtra, India · Hybrid
About the Role: As an Associate Publisher, you will play a crucial role in supporting the life cycle of health-related publications, including books, journals, and digital content. You will assist with getting these high…
Skills: Market Research, Digital Publishing, Power BI, Business Development, Key Account Management
Hürth, North Rhine-Westphalia, Germany · Hybrid
Über Wolters Kluwer Schon heute die Zukunft gestalten! Seit 180 Jahren steht Wolters Kluwer dafür, Arbeitsprozesse von Expert:innen und Unternehmen mit innovativen Lösungen zu unterstützen und zu erleichtern. Für die Ums…
Skills: Customer success, Order management, Software support, Customer service, Onboarding
Gurgaon, Haryana, India · Hybrid
About Wolters Kluwer Wolters Kluwer is a global leader in professional information, software solutions, and services for healthcare, tax & accounting, governance, risk & compliance, and legal sectors. Serving customers i…
Skills: Sales Leadership, Strategic Planning, Account Management, Business Development, Sales Coaching
Chennai, Tamil Nadu, India · Hybrid
Position Summary We are seeking a detail-oriented and analytical Business Analyst to join our team. The ideal candidate will work closely with business stakeholders, product owners, and technology teams to gather, analyz…
Skills: Requirements Gathering, Business Analysis, Stakeholder Management, Agile, Scrum
Hagerstown, Maryland, United States · Hybrid
$34k–$58k/yr
Job Summary The Society Account Manager delivers world-class customer service with a high level of professionalism, diplomacy, and knowledge about society partners and their journals. Our values propel us to put the cust…
Skills: Customer service, Membership management, List management, Invoicing, Communication skills
Dresden, Saxony, Germany · Hybrid
Gestalte mit uns heute schon die Zukunft! Seit über 180 Jahren steht Wolters Kluwer dafür, Arbeitsprozesse mit innovativen Lösungen zu unterstützen und zu erleichtern. Unsere Niederlassungen in mehr als 40 Ländern betreu…
Skills: People Management, Disciplinary Leadership, Customer Support Management, IT Support, Law Firm Management Knowledge
Boston, Massachusetts, United States · Hybrid
$41k–$69k/yr
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged an…
Skills: Customer Success, Communication, Problem-solving, Analytical Skills, CRM
Alphen aan den Rijn, South Holland, Netherlands · Hybrid
#Bethedifference If making a difference matters to you, then you matter to us. Job Description The Corporate Tax department is responsible for Wolters Kluwer NV Group’s global Corporate Income Tax position. This responsi…
Skills: Corporate Income Tax, Tax Accounting, IFRS Accounting, SAP, Tagetik
Sydney, New South Wales, Australia · Hybrid
Join our APAC regional team as a Customer Service Technical Specialist. You will be the first point of contact of our customers across Asia Pacific, addressing customer inquiries and offering solutions for basic technica…
Skills: Customer Communication, Basic Troubleshooting, Documentation, Product Knowledge, Time Management
Beijing, Beijing, China · On-site
About the Role: As a Content Editor, you will play an integral role in refining and perfecting digital media content. Building on your basic editing skills, you will be more involved with the detailed review of content a…
Skills: Editing, Content Strategy, SEO, Fact-checking, Collaboration
Chicago, Illinois, United States · Hybrid
$94k–$164k/yr
Preferred candidate will be located in Chicago, IL. Role is open to any of our office locations within CST or EST. As a Senior Technology Product Manager, you will engage in more advanced tasks supporting the lifecycle o…
Skills: Product management, SaaS, Enterprise software, Market research, Product roadmapping
pune, Maharashtra, India · Hybrid
About the Role: The Associate Fulfillment Specialist (AFS) has primary responsibility for providing superior customer service by analyzing customers’ needs, resolving or delegating items, following them through to comple…
Skills: Customer Service, Research, Summarization, Legal Terminology, Process Improvement
Ludwigsburg, Baden-Württemberg, Germany · Hybrid
Schon heute die Zukunft gestalten – mit Wolters Kluwer Seit über 180 Jahren unterstützen wir Unternehmen weltweit dabei, Arbeitsprozesse einfacher, effizienter und zukunftssicher zu gestalten. Mit Niederlassungen in über…
Skills: Data analysis, Data cleaning, Dashboard creation, Reporting, Programming
Greenwood Village, Colorado, United States • Hybrid
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You will translate clinical quality standards and evaluation strategies into scalable product capabilities, workflows, and tooling. You will partner with cross-functional teams to operationalize AI evaluation before and after launch to ensure trust and responsible AI deployment.
The role requires 5+ years of product management experience in healthcare, enterprise SaaS, or data-driven products. Candidates must possess strong discovery and execution skills, with the ability to translate complex clinical and technical concepts into practical product requirements.
Build the product capabilities that help ensure AI-enabled healthcare experiences are useful, trusted, and responsibly deployed.
At Wolters Kluwer Health, the UpToDate suite supports millions of clinical decisions every day. As AI becomes part of healthcare workflows, quality cannot be treated as a one-time launch checkpoint. AI experiences need to be evaluated, monitored, and improved continuously so clinicians and care teams can trust the information and interactions they rely on.
As Senior Product Manager, AI Quality & Evaluation, you will play a core role in translating clinical quality standards and evaluation strategy into scalable product capabilities. Working under product leadership and in close partnership with clinical, technical, and data experts, you will help define the requirements, workflows, tooling, automation, and reporting needed to evaluate AI-enabled experiences before and after launch.
This role does not own the clinical quality standard or statistical methodology. It helps make those standards operational at scale through usable tools, repeatable workflows, measurable signals, and clear evidence that supports product decisions, customer trust, and responsible AI.
What You'll Do
Translate expert-defined quality standards and evaluation methods into product requirements, workflows, and roadmap priorities.
Drive discovery and delivery for defined AI quality and evaluation capabilities, including tooling, automation, monitoring, evidence capture, and reporting.
Partner with clinical, data science, engineering, product, legal, compliance, and customer-facing teams to operationalize AI evaluation before and after launch.
Identify opportunities to automate and scale evaluation workflows while preserving appropriate expert oversight.
Define product requirements for review workflows, issue triage, launch readiness, post-launch monitoring, and quality reporting.
Use evaluation insights to inform product improvements, user experience, content quality, model behavior, and operational processes.
Track emerging market practices and customer expectations related to AI quality, evaluation, benchmarking, and responsible AI.
Translate AI quality and evaluation practices into clear narratives for product leaders, customer-facing teams, and internal stakeholders.
What You'll Bring
5+ years of product management experience in healthcare, enterprise SaaS, data-driven products, platform products, quality, or related areas.
Strong product discovery and execution skills, including requirements definition, roadmap planning, experimentation, and metrics-driven decision-making.
Ability to translate complex clinical, technical, quality, or risk concepts into practical product requirements and workflows.
Experience working with engineering, data, clinical, compliance, customer-facing, or operational stakeholders.
Strong analytical thinking and comfort defining metrics, dashboards, workflows, and decision criteria.
Strong communication skills, especially around quality, trust, tradeoffs, evidence, and customer value.
Curiosity and learning agility around AI, evaluation methods, responsible AI, and emerging technologies.
Preferred Background
Experience with AI-enabled products, healthcare technology, quality tooling, data products, search/retrieval quality, content quality, clinical validation, or decision-support products.
Familiarity with AI evaluation methods, benchmarks, monitoring, human-in-the-loop review, automation, or applied machine learning concepts.
Experience in healthcare, clinical workflows, regulated environments, or professional-information products.
Experience supporting customer-facing narratives around product quality, trust, or responsible technology.
What Success Looks Like
Expert-defined quality standards are translated into scalable product workflows, tools, and requirements.
Evaluation processes become more automated, repeatable, measurable, and usable by cross-functional teams.
Product teams have clearer quality signals and launch-readiness criteria for AI-enabled experiences.
Evaluation insights improve product quality, customer trust, user experience, and responsible AI practices.
Customer-facing teams can clearly explain how AI quality and trust are evaluated.
#LI-Hybrid
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide. Equal Opportunity Employer To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. Beware of Recruitment Fraud! 🔒 Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself: - Apply only via our secure Workday hub on our Careers page. - Our recruiters never ask for banking info or payments. - We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail). Report suspected fraud: [email protected]. If you've made a payment, contact local authorities. Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert
Offices: Zuidpoolsingel 2, Alphen aan den Rijn, 2400 BA, NL · 2001 Market St, Philadelphia, PA 19103, US · 130 Turner St, Waltham, MA 02453, US · 16522 Hunters Green Pkwy, Hagerstown, MD 21740, US · 9111 E Douglas Ave, Wichita, KS 67207, US
Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide. Equal Opportunity Employer To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. Beware of Recruitment Fraud! 🔒 Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself: - Apply only via our secure Workday hub on our Careers page. - Our recruiters never ask for banking info or payments. - We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail). Report suspected fraud: [email protected]. If you've made a payment, contact local authorities. Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert
Offices: Zuidpoolsingel 2, Alphen aan den Rijn, 2400 BA, NL · 2001 Market St, Philadelphia, PA 19103, US · 130 Turner St, Waltham, MA 02453, US · 16522 Hunters Green Pkwy, Hagerstown, MD 21740, US · 9111 E Douglas Ave, Wichita, KS 67207, US
