Stockton, California, United States · On-site
$23/hr–$23/hr
Job DetailsJob Location: JANITEK CLEANING SOLUTIONS INC - STOCKTON, CA 95205Position Type: Full TimeSalary Range: $23.00 - $23.00 HourlyJob Shift: DayObjective: The Customer Solutions Representative role supports the cli…
Skills: Bilingual English and Spanish, Verbal Communication, Written Communication, Interpersonal Skills, Negotiation
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The role focuses on managing customer satisfaction by processing complaints and handling day-to-day administrative functions between clients and operations. Responsibilities include managing timekeeping, budgets, scheduling field coverage, and acting as an inside salesperson for existing accounts.
Candidates must be bilingual in English and Spanish with a high school diploma and at least 2 years of experience in a logistics role. Proficiency in Microsoft Office and strong communication and organizational skills are required.
Job DetailsJob Location: JANITEK CLEANING SOLUTIONS INC - STOCKTON, CA 95205Position Type: Full TimeSalary Range: $23.00 - $23.00 HourlyJob Shift: DayObjective: The Customer Solutions Representative role supports the clients and acts as the account support team for all customer satisfaction needs. The role is focused on processing and solving customer complaints, day-to-day administrative functions such as interaction with customers and operations team. CSR acts as an inside salesperson for existing clients and periodic outside sales if opportunity arises. Objective is the consistent communication between clients and employees. Daily functions of reviewing Customer Solutions software for customer service ticket updates, inspection forms, complete detailer, supervisory team, and project team work orders. Review employee’s timekeeping records and budgets, request field supplies, and schedule maintenance issues.
· Review and update Customer Solutions Software by creating Tickets for complaints, proactive, reviewing and closing out tickets, reviewing customer requests and complaints.
· Communicate with field personnel and customers through phone conversations, email and text.
· Maintains accurate and up-to-date files, records, and documents
· Update time keeping system
· Job/Validation/Restrictions
· New Account/New Account Checklist
· Budgets
· No show Alert
· Track & log customer facility keys
· Request products & supplies
· Work with customers on holiday schedules and notify field staff of changes
· Assist with payday & activities
· Other duties as required
· Review timecards daily for overtime, meal breaks
· Review daily budget report to make sure all accounts/projects are within budget
· Generate 7-day overtime report
· Update time keeping system with time adjustments
· Approve/Deny Time-Off Request
· Monitor daily no-show project alerts
· Assist with coordinating coverage
o Coordinate coverage for call outs & approved absent request
o Coordinate coverage for special project work
o Coordinate new account startups
· Assist with work orders
o Reviewing work orders for completion and follow up on incorrect items
o Create work orders
o Track & schedule customer inspections
o Follow up with complaints and notify team of any issues
o Track & schedule detail cleanings
o Update supervisor account list & open account list
o Assist with on call during afterhours & weekends as needed
o Other duties as required
· Bilingual English and Spanish required.
· Excellent verbal and written communication skills.
· Excellent interpersonal skills with good negotiation tactics.
· Proactive and independent with the ability to take initiative.
· Excellent time management skills with a proven ability to meet deadlines.
· Strong sense of urgency, problem-solving skills and strong attention to detail.
· Develop a positive rapport with all staff treating all with dignity and respect.
· Proficient with Microsoft Office programs.
· High School Diploma
· Minimum of 2 years in a logistics role
o Prolonged periods of sitting at a desk and working on a computer.
o Must be able to lift to 15 pounds at times
MONDAY THRU FRIDAY (On-call on weekends and holidays periodically)
8 AM TO 5:30 PM (VARIES)
Qualifications
Nuclear Grade Services & Software
Founded in 1979, WMG inc. provides the nuclear industry with professional nuclear engineering and waste management services. Beginning with our industry standard RADMAN™ software program for radioactive shipments, WMG has continued to provide innovative solutions to the industry’s most complex challenges. WMG is well known and respected throughout the nuclear industry for its software, engineering, project, and waste management innovations and accomplishments. As a proud, independent, family-owned small-business, our employees have always been our greatest asset. Our employees are recognized experts in the industry and highly respected by clients, competitors, regulators and industry groups for their capabilities and experience. WMG continues its legacy of developing innovative solutions, including two new services: The REACh™ System and the RADMAN™ Shipping Command Center. The REACh™ System is a state-of-the-art handheld device designed to perform both in field spectroscopic radiation measurements and UHF RFID tagging of radiological objects, fully integrated with the power of the RADMAN™ Suite. The RADMAN™ Shipping Command Center is a new service that combines all the experience, capabilities, and expertise our customers have relied on for over 30 years into a singular, comprehensive service. Staffed by our shipping specialists who have at least 10 years of shipping experience, The SCC is supported by WMG’s Engineering and Software groups, so that it can manage everything from basic shipments to the most complicated characterizations. WMG has performed projects in Canada, Europe, and at every nuclear power facility in the United States. To date, WMG has successfully completed over 2,500 projects related to the management and control of radioactive materials. Whatever your challenge, WMG is ready to help you find a sound and cost effective solution.
Offices: 16 Bank Street, Peekskill, New York 10566, US
Nuclear Grade Services & Software
Founded in 1979, WMG inc. provides the nuclear industry with professional nuclear engineering and waste management services. Beginning with our industry standard RADMAN™ software program for radioactive shipments, WMG has continued to provide innovative solutions to the industry’s most complex challenges. WMG is well known and respected throughout the nuclear industry for its software, engineering, project, and waste management innovations and accomplishments. As a proud, independent, family-owned small-business, our employees have always been our greatest asset. Our employees are recognized experts in the industry and highly respected by clients, competitors, regulators and industry groups for their capabilities and experience. WMG continues its legacy of developing innovative solutions, including two new services: The REACh™ System and the RADMAN™ Shipping Command Center. The REACh™ System is a state-of-the-art handheld device designed to perform both in field spectroscopic radiation measurements and UHF RFID tagging of radiological objects, fully integrated with the power of the RADMAN™ Suite. The RADMAN™ Shipping Command Center is a new service that combines all the experience, capabilities, and expertise our customers have relied on for over 30 years into a singular, comprehensive service. Staffed by our shipping specialists who have at least 10 years of shipping experience, The SCC is supported by WMG’s Engineering and Software groups, so that it can manage everything from basic shipments to the most complicated characterizations. WMG has performed projects in Canada, Europe, and at every nuclear power facility in the United States. To date, WMG has successfully completed over 2,500 projects related to the management and control of radioactive materials. Whatever your challenge, WMG is ready to help you find a sound and cost effective solution.
Offices: 16 Bank Street, Peekskill, New York 10566, US
