Rockford, Minnesota, United States · On-site
Description About Wright-Hennepin International Response Center WH International Response Center (WHIRC), a subsidiary of Wright-Hennepin Electric Cooperative, is a 24/7 alarm monitoring center serving security dealers i…
Skills: Customer Service, Call Center Operations, Data Entry, Alarm Monitoring, Dispatching
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Responsible for answering high-volume customer calls and alarm traffic quickly and professionally to ensure problem resolution. Duties include performing data entry for new accounts and conducting system checks on equipment.
Requires a high school diploma or equivalent and at least one year of customer service experience, preferably in a high-volume environment. Candidates must be able to obtain necessary licensures and work a rotating 10-hour shift including weekends and holidays.
Description
WH International Response Center (WHIRC), a subsidiary of Wright-Hennepin Electric Cooperative, is a 24/7 alarm monitoring center serving security dealers in more than 40 states and Canada. Known for its fast response and dependable service, WHIRC plays a critical role in helping protect homes, businesses, and communities around the clock.
The Dispatch/Call Center Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service problems and ensures the means for resolution of the problem. Other duties include maintaining alarm activity and performing data entry of new account information and database changes.
The Dispatch/Call Center Specialist works a 10-hour rotating shift.
The successful candidate must be able to work the shift schedule, including working weekends and holidays, and be open to helping with shift coverage to accomplish daily requirements and activity as needed. The team atmosphere is fun, engaging and makes time for additional training and career development.
$20 per hour plus shift differential for evening/overnight hours and annual bonus potential.
Wright-Hennepin offers a comprehensive benefits package designed to support employees’ health, financial well-being, and work-life balance, including:
The position is located onsite at our company headquarters in Rockford, Minn. Rockford is located 15 miles west of Plymouth on Hwy 55.
The Call Center Rep works primarily in a climate-controlled office environment. Must have the ability to perform finger and hand manipulation and perform repetitive motions in order to use office equipment. Ability to exert up to 10 lbs. of force when moving items such as computer printouts, notebook ledgers, office equipment, etc. The ability to make verbal and written presentations relating to the business.
Requirements
Wright-Hennepin employees are expected to demonstrate strong personal accountability and contribute to a positive, collaborative work environment by embodying the following:
More than just alarm monitoring. WHIRC offers collaborative solutions and reliable support for 24/7 monitoring.
WHIRC is more than alarm monitoring. As a full-service security monitoring center, we provide collaborative solutions and reliable support for 24/7 monitoring. We provide customized solutions for your business to give you the fastest, most reliable service in the industry. You can drive improved service and get an edge on selling additional services using the countless reporting options available to you. Partnering with us means keeping up with the ever-changing and growing technology in the alarm industry. Endless integrations and full redundancy from WHIRC allow you to create forward-looking solutions for your customers and growth for your business. #SecurityMonitoring
Offices: 6800 Electric Dr, Rockford, Minnesota 55373, US
More than just alarm monitoring. WHIRC offers collaborative solutions and reliable support for 24/7 monitoring.
WHIRC is more than alarm monitoring. As a full-service security monitoring center, we provide collaborative solutions and reliable support for 24/7 monitoring. We provide customized solutions for your business to give you the fastest, most reliable service in the industry. You can drive improved service and get an edge on selling additional services using the countless reporting options available to you. Partnering with us means keeping up with the ever-changing and growing technology in the alarm industry. Endless integrations and full redundancy from WHIRC allow you to create forward-looking solutions for your customers and growth for your business. #SecurityMonitoring
Offices: 6800 Electric Dr, Rockford, Minnesota 55373, US
