Birmingham, England, United Kingdom · Hybrid
$28k–$30k/yr
Service Desk Engineer Technical 3A Publish date: 26 June 2026 Closing date: xx xxxx 2026 Salary: £28,142 – £29,540 Hours: 37 per week Overview West Midlands Fire Service (WMFS) is the second largest fire and rescue servi…
Skills: Windows 10/11 Support, Office 365 Support, Technical Documentation, User Documentation, Problem Solving
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The role involves taking ownership of user incidents and service requests through triage and management within ITSM software. It also requires collaborating with second-line support and third-party providers to resolve technical issues and deliver hardware/software rollouts.
Candidates must have experience supporting Windows 10/11 and Office 365 in a fast-paced environment. A proactive attitude and the ability to work on a shift rota are essential, while ITIL or MCP certifications are desirable.
Service Desk Engineer
Technical 3A
Publish date: 26 June 2026
Closing date: xx xxxx 2026
Salary: £28,142 – £29,540
Hours: 37 per week
Overview
West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people.
Our vision is ‘Making the West Midlands safer, stronger and healthier’.
This vision and the strategic goals outlined in ‘Our Strategy’ are what drives the people, professionalism and pride with which we serve our communities.
We have an exciting opportunity for a Service Desk Engineer to join our team and work alongside colleagues in the Service Operations team.
This first line role will be based at our headquarters in Birmingham, but will offer some flexible working. You will need to be a fast learner and show great initiative to develop the knowledge moving forwards to support our end-users.
You will need to be experienced in providing support to users in an Office 365 environment. In addition, you should have significant experience of supporting users with Windows 10/11.
Responsibilities
manage and deliver key service rollouts/upgrades of hardware and software.
Experience and skills
Essential
Desirable
Benefits
We offer a friendly working environment and benefits including:
We also offer access to an in house occupational health facility including occupational heath and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.
We offer enhanced family leave benefits including 52 weeks full paid maternity and adoption leave.
In addition, employers have access to:
Diversity
We welcome all applications from eligible candidates. However as women and black and minority ethnic employees are currently under represented in our service, we particularly encourage applications from these groups.
WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.
How to apply
Please complete the online application and attach your CV, detailing previous experience to outline your suitability for the role.
Please note that this role was advertised in April 2026. If you applied for this role in April please do not apply.
Questions
If you have any questions about the role, or would like an informal discussion, please contact Iain Bratt on 07483 679099 or by email at [email protected]
Making the West Midlands safer, stronger and healthier
West Midlands Fire Service is the second largest fire and rescue service in the country, delivering emergency response as well as prevention and protection services for homes and businesses across the West Midlands.
Offices: 99 Vauxhall Road, Birmingham, West Midlands B7 4HW, GB
View all jobs at West Midlands Fire ServiceMaking the West Midlands safer, stronger and healthier
West Midlands Fire Service is the second largest fire and rescue service in the country, delivering emergency response as well as prevention and protection services for homes and businesses across the West Midlands.
Offices: 99 Vauxhall Road, Birmingham, West Midlands B7 4HW, GB
View all jobs at West Midlands Fire Service