Jobs at Western Camps, Inc. (Now Hiring) — 8 open

About the role

The Level 3 Wrangler is the lead wrangler within the Stables Department and models the standard for professionalism, horsemanship, guest service, and teamwork.

This individual serves as a trusted leader who supports the daily operation of the department and confidently steps into a leadership role in the absence of the Stables Manager. While this is not a management position, the Level 3 Wrangler is expected to lead by example, mentor fellow wranglers, and help ensure the department operates safely, efficiently, and professionally.

While advanced horsemanship is required, this role emphasizes leadership, Outdoor Education, guest engagement, mentorship, and exceptional customer service every day. The Level 3 Wrangler models professionalism, teamwork, and leadership by example while serving as a trusted resource for fellow wranglers. When the Stables Manager is unavailable or occupied with other departmental responsibilities, the Level 3 Wrangler provides operational support and helps keep daily activities running smoothly. 

Our department is much more than lessons and trail rides. Throughout the year we instruct classes for Outdoor Education programs and school field trips, provide horse experiences, guest activities, and summer horse camp programs. We are looking for someone who understands that creating meaningful experiences for guests is just as important as caring for our horses.

Leadership Responsibilities:

• Serve as the lead wrangler and primary point of contact when the Stables Manager is unavailable.
• Lead by example through professionalism, accountability, and a positive attitude.
• Support and mentor Level 1 and Level 2 Wranglers.
• Help train new employees and reinforce department expectations.
• Promote teamwork while fostering a positive and respectful work environment.
• Take initiative and confidently make day-to-day operational decisions within department guidelines.
• Identify opportunities for improvement and communicate them effectively to the Stables Manager.

Outdoor Education & Instruction

• Independently teach all Outdoor Education horse classes.
• Deliver engaging educational experiences for school groups, campers, and guests of all ages.
• Adapt teaching methods to different age groups and learning styles.
• Assist in developing and improving Outdoor Education curriculum.
• Maintain class materials and communicate supply needs.
• Communicate any student, teacher, or guest concerns to the Stables Manager and/or Manager on Duty.

Guest Experience
The Level 3 Wrangler is expected to create exceptional guest experiences by:

• Delivering friendly, professional, and personalized customer service.
• Building genuine connections with guests.
• Creating a welcoming and engaging environment.
• Anticipating guest needs before they are expressed.
• Handling guest concerns with professionalism, empathy, and confidence.
• Creating memorable experiences that encourage guests to return.

Horsemanship

• Demonstrate advanced horse handling and horsemanship skills.
• Safely lead trail rides and guest riding experiences.
• Recognize changes in horse behavior, soundness, or health.
• Administer medications as directed.
• Assist with evaluating horses for lessons, trail rides, camps, and Outdoor Education programs.
• Safely harness, hitch, and operate driving horses when assigned.
• Maintain the highest standards of horse welfare and safety.

Qualifications

• Demonstrated advanced horsemanship and horse handling experience.
• Experience teaching or working with children and groups.
• Strong leadership and mentoring abilities.
• Excellent communication and interpersonal skills.
• Outstanding customer service skills.
• Ability to remain calm under pressure and make sound decisions.
• Professional, dependable, and self-motivated.
• Flexible availability, including afternoons, weekends, holidays, and seasonal events.

Non-Negotiables
A successful candidate must:

• Demonstrate advanced knowledge of horse behavior, handling, safety, welfare, and daily management.
• Consistently prioritize the safety and well-being of horses, guests, students, and fellow staff.
• Possess the horsemanship, judgment, and experience necessary to confidently handle a wide variety of horses and situations with minimal supervision.
• Model professionalism, integrity, accountability, and a positive attitude in every aspect of the job.
• Lead by example and positively influence fellow wranglers through mentorship, teamwork, and effective communication.
• Demonstrate exceptional customer service and create safe, engaging, and memorable guest experiences.
• Confidently teach Outdoor Education classes, horse experiences, and riding programs while adapting to the needs of different age groups and learning styles.
• Be coachable, adaptable, and committed to continuous learning and professional development.
• Take initiative, solve problems independently, and know when to involve the Stables Manager.
• Independently lead trail rides and horse experiences while ensuring the safety and well-being of horses, riders, guests, and staff.
• Assess trail, weather, horse, rider, and environmental conditions and exercise sound judgment when making decisions that impact safety and the guest experience.
• Respond appropriately to emergencies involving horses, riders, guests, or staff by following department emergency procedures, remaining calm under pressure, and exercising sound judgment.
• Support department policies, safety standards, and the mission of the Stables Department.
• Be available to work afternoons, weekends, holidays, and seasonal programs as needed.
• Understand that this role extends beyond riding and includes leadership by example, Outdoor Education, guest engagement, mentorship, and supporting the success of the entire department.

Applicants must be able to demonstrate and verify the knowledge, skills, and experience required for a Level 3 Wrangler through the interview process, practical evaluations, and professional references.