Milwaukee, Wisconsin, United States · On-site
Description Customer Service Support Join our team and help deliver outstanding service by supporting order entry, quotes, and customer communications in a fast-paced environment. About the Role We’re looking for a detai…
Skills: Customer Service, Order Entry, Quoting, Microsoft Office, Verbal Communication
Milwaukee, Wisconsin, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Support sales and customer service teams by accurately processing orders and quotes. Handle incoming customer inquiries and communications to ensure a smooth experience from request to resolution.
Requires a strong customer service mindset and proficiency in Microsoft Office. Prefers 1-2 years of experience in customer service, sales support, or administrative roles.
Description
Join our team and help deliver outstanding service by supporting order entry, quotes, and customer communications in a fast-paced environment.
About the Role We’re looking for a detail-oriented, customer-focused professional to support our sales and customer service team. In this role, you’ll help process orders and quotes, respond to customer inquiries, and ensure a smooth experience from request to resolution. This is a great opportunity for someone who enjoys working collaboratively, staying organized, and making a direct impact on customer satisfaction.
· Partner with the sales and customer service team to keep daily operations running smoothly.
· Enter customer orders accurately and promptly.
· Prepare and process quotes while building knowledge of products and vendor tools.
· Respond to incoming calls and customer inquiries with professionalism and urgency.
· Deliver a high level of service to both internal and external customers.
· Help prioritize requests, manage multiple tasks, and meet deadlines in a fast-paced setting.
· Build positive working relationships with teammates, customers, and managers.
· Support team goals and contribute to a collaborative, service-driven culture.
At Western Building Products, we are more than a business; we are a team of employee-owners, focused on making a difference in the lives of those we work alongside with and those we serve. Since 1983, we’ve built a culture of respect, reliability, and shared success. We are one of the nation’s largest distributors of millwork products, and every person here has a stake in how we perform, because we’re a 100% employee-owned company (ESOP).
That means when the company wins, you win. It is not just a paycheck; it is a long-term investment in your future.
Benefits
Western Building Products provides a competitive pay and benefits package, including health, dental, accrued paid time-off, and company funded retirement through our Employee Stock Ownership Plan (ESOP).
Requirements
· Strong customer service mindset and a commitment to creating a positive customer experience.
· Proficiency with Microsoft Office and comfort learning internal systems and software.
· Excellent verbal and written communication skills.
· Strong interpersonal skills and the ability to resolve issues effectively and professionally.
· Effective time management and organizational skills, with the ability to handle multiple priorities.
· Problem-solving skills and the ability to interpret information and respond to customer needs.
· Ability to work well under pressure while maintaining accuracy and attention to detail.
· 1–2 years of experience in customer service, sales support, administrative support, or a related role preferred.
Building Futures
As a leading wholesale distributor of quality millwork products in the Upper Midwest, we take pride in providing the finest materials to professional builders through quality retailers. We are a 100% employee-owned company. Our goal is to provide what our customers want, on time and complete. Our Mission is to make a difference in the lives of the people we interact with everyday. We do this by focusing on community, civility, commitment, security, and opportunity.
Offices: 7007 N 115th St, Milwaukee, Wisconsin 53224, US · 1000 Williams Road, Genoa City, Wisconsin 53128, US
Building Futures
As a leading wholesale distributor of quality millwork products in the Upper Midwest, we take pride in providing the finest materials to professional builders through quality retailers. We are a 100% employee-owned company. Our goal is to provide what our customers want, on time and complete. Our Mission is to make a difference in the lives of the people we interact with everyday. We do this by focusing on community, civility, commitment, security, and opportunity.
Offices: 7007 N 115th St, Milwaukee, Wisconsin 53224, US · 1000 Williams Road, Genoa City, Wisconsin 53128, US
