Jobs at WESLEY COMMUNITY CENTER INC (Now Hiring) — 3 open

Wesley Community Center

Job Description

Job Title: FOC Intake and Case Manager 

Department: Financial Opportunity Center 

FLSA Status: Full Time 

Job Status: Exempt 

Reports To: Director of Financial Stability Programs 

Supervises: None 

Position Description: The Financial Opportunity Center (FOC) Intake and Case Manager will conduct client intake, assist with enrollment in public benefit programs, assess client eligibility for emergency financial assistance and connect clients to resources and to supplement their income, and/or reduce their expenses. This position reports directly to the Director of Financial Stability Programs. This position provides direct consultation and case management to all FOC clients. Income supports may include, but are not limited to: food stamps, medical benefits, social security benefits, emergency cash assistance (housing and utilities), financial aid for school, and unemployment compensation. This position will make both internal and external resource referrals, and at times it may be necessary to identify new sources of potential income supports for clients. 

Essential Functions: 

• Screen potential clients for other Wesley programs; ensure warm hand-off to Wesley or other wrap-around support services (food pantry, emergency financial assistance, childcare, transportation, etc.)

• Occasionally engage in community awareness and recruitment activities

• Represent Wesley at community functions as required. 

Additional Responsibilities

Knowledge, Skills, and Abilities:

Ability to write and speak clearly and informatively; Bilingual, English and Spanish-speaking preferred; Strong computer skills including typing and Microsoft Office; Customer service oriented and able to effectively manage difficult or emotional client situations; Ability to work cooperatively and supports the team’s effort to succeed; Ability to interpret and communicate contractual mandates and guidelines, as well as learn, with a strong attention to detail; Strong organizational and project management skills including planning and scheduling; Understanding of effective case management strategies and client support resources; While in this position, the employee is expected to seek to understand, communicate appropriately and effectively, build a positive, professional rapport with all clients and staff using active listening and conflict resolution skills.

Education & Experience:

A minimum of (3) years’ work experience in similar organization coordinating program services and activities, and providing direct case management.

Work/Physical Requirements: This position requires the employee to work constructively and cooperatively in a team environment. Employee(s) in this position will work primarily in an office setting where they will interact with clients to help resolve issues; while also occasionally having to stand and walk to complete job duties. Must be able to lift and carry up to (25) pounds unassisted. Employee in this position may be required to work weekends and/or evenings in support of program services and special events.

Date Job Description Became Effective: June 28, 2022