San Jose, California, United States · On-site
$70k–$90k/yr
About Our Company WeBox is the leading intelligent marketplace delivering personalized group orders. WeBox is driven by three core principles: customer obsession over competitor focus, a commitment to operational excelle…
Skills: Ownership, Accountability, Attention To Detail, Multitasking, Organization
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Support the day-to-day execution of corporate meal programs and monitor operational performance to ensure high customer satisfaction. Assist with client onboarding and collaborate with internal teams to improve processes and service delivery.
Requires a Bachelor's degree in Business, Marketing, Economics, or a related field with 0-2 years of experience. Candidates must be proficient in Excel or Google Sheets and possess strong organizational and communication skills.
WeBox is the leading intelligent marketplace delivering personalized group orders.
WeBox is driven by three core principles: customer obsession over competitor focus, a commitment to operational excellence, and a passion for growth.
Our Mission
Deliver Happiness
Our Vision
By 2032, we will achieve $1 billion in revenue by leveraging technology to become a leading provider of intelligent and sustainable solutions for group orders.
WeBox is seeking a high‑potential, detail‑oriented Customer Success Associate to support the execution and success of our corporate meal programs, including individual box meals, catering, and pantry services.
This is an entry‑level role designed for candidates who are eager to learn, take ownership, and grow within Customer Success. In this role, you will work closely with Customer Success, Sales, and Operations teams to ensure smooth day‑to‑day account execution, proactively address issues, and deliver a consistently strong customer experience.
You will play a key role in supporting customer accounts, assisting with onboarding, monitoring service quality, and helping maintain operational excellence. While this role involves basic data review and reporting, the primary focus is execution, coordination, and customer support, rather than deep analytics.
Success in this role requires strong attention to detail, clear communication, and the ability to thrive in a fast‑paced, team‑oriented environment.
WeBox is an equal-opportunity employer committed to hiring based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
This position offers a competitive salary, along with great benefits, PTO, and a 401K match.
This job description offers a general overview and may not encompass all responsibilities, tasks, or skills required. Additional duties may be assigned to meet the company's evolving needs.
If you meet the requirements and are interested in this position, please submit your application.
WeBox is an intelligent marketplace dedicated to group orders with individual meals, group catering and office pantry!
WeBox is a leading intelligent marketplace, providing group customers with a personalized and customized experience. WeBox is driven by three core principles: customer obsession over competitor focus, a commitment to operational excellence, and a passion for growth. WeBox is committed to offering Box Meals, Group Catering, Office Pantry services, and more, with a wide variety of customizable options, AI-driven personalization, and seamless delivery. Our features include Online Marketplace, Guest Order, Auto Order, Customer Reviews, Prime, Virtual Kitchen Club, Chef Ming and WeBox Mart.
Offices: 2300 Zanker Rd, Suite A, San Jose, California 95131, US
WeBox is an intelligent marketplace dedicated to group orders with individual meals, group catering and office pantry!
WeBox is a leading intelligent marketplace, providing group customers with a personalized and customized experience. WeBox is driven by three core principles: customer obsession over competitor focus, a commitment to operational excellence, and a passion for growth. WeBox is committed to offering Box Meals, Group Catering, Office Pantry services, and more, with a wide variety of customizable options, AI-driven personalization, and seamless delivery. Our features include Online Marketplace, Guest Order, Auto Order, Customer Reviews, Prime, Virtual Kitchen Club, Chef Ming and WeBox Mart.
Offices: 2300 Zanker Rd, Suite A, San Jose, California 95131, US
