Kuala Selangor, Selangor, Malaysia · On-site
Overview Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Field Service Team Lead to support the very successful growth of our businesses across Malaysia…
Skills: Project Management, Leadership, Team Management, Customer Focus, Time Management
Pudong, Shanghai, China · On-site
Overview Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Principal Pre-Sales Application to support the very successful growth of our businesses across …
Skills: LC-MS, Analytical Chemistry, Pre-sales, Clinical Diagnostics, Forensic Toxicology
Golden, Colorado, United States · On-site
$37k–$62k/yr
Overview Waters-ERA is currently leading a search for a Chemistry Technician I who is primarily responsible for product manufacturing, packaging, labeling, assembling, and inventory control for Waters ASR & ERA products.…
Skills: Chemistry, Wet chemistry, EPA methods, Standard methods, Manufacturing
Town of Oconomowoc, Wisconsin, United States · On-site
$68k–$113k/yr
OverviewWaters Materials Sciences Division's Field Service Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on TA Instruments' product suite. As a Field…
Skills: Customer service, Technical troubleshooting, Instrument calibration, Parts management, System level troubleshooting
United Kingdom · Hybrid
Overview 12-Month Fixed-Term ContractLocation: Wilmslow, CheshireHybrid Working: 3 Days Onsite (Tuesday to Thursday) Join Waters Corporation Waters Corporation is looking for an Accounts Payable Assistant to join our Fin…
Skills: Accounts payable, Invoicing, Fixed assets, Intercompany invoices, Supplier relationship management
Bengaluru, Karnataka, India · Hybrid
Overview Waters is in the middle of one of the most significant transformations in its history — a new ServiceNow HR Service Delivery platform going live, an AI-powered employee experience layer being deployed, and an HR…
Skills: HR Service Delivery, ServiceNow HRSD, SuccessFactors Employee Central, iCIMS, Case Management
Milford, Massachusetts, United States · On-site
$95k–$158k/yr
Overview Waters Corporation is seeking a Senior Test Engineer to join the Milford Massachusetts Operations Engineering organization supporting development and production of Liquid Chromatography Products. The Test Engine…
Skills: Test Engineering, Manufacturing Engineering, Electromechanical Assemblies, ISO 13485, cGMP
Milford, Massachusetts, United States · On-site
$102k–$170k/yr
Overview The Principal FP&A Analyst – Finance Systems & Process Optimization will be a key member of the ASD FP&A team, responsible for enhancing our planning, reporting, and analytics capabilities. This role will lead t…
Skills: Financial Planning and Analysis, Financial Modeling, Process Automation, Power BI, Data Governance
Bengaluru, Karnataka, India · Remote OK
Overview Waters is seeking a strategic and commercially minded Business Development professional to establish and accelerate our presence in the rapidly growing GLP-1 market. This is a unique opportunity to manage the de…
Skills: Business development, Market strategy, Pharmaceutical workflows, Liquid chromatography, Mass spectrometry
United Kingdom · On-site
Overview Waters are looking for a Mechanical Multi Skilled Systems Fitter! Working within a LEAN focused New Product Operations Group, at our pioneering facility in Wilmslow. The role covers all stages of a product’s lif…
Skills: Precision Assembly, Mechanical Engineering, Electrical Systems Integration, Vacuum Systems Integration, Fault Diagnosis
Wexford, Leinster, Ireland · On-site
Overview Waters Corporation is seeking a highly motivated and team-oriented candidate to lead our Continuous Improvement (CI) program for Manufacturing Operations based in Wexford, Ireland. This position will be responsi…
Skills: Lean Manufacturing, Continuous Improvement, Value Stream Mapping, Kaizen, Six Sigma
Milford, Massachusetts, United States · On-site
$41k–$68k/yr
Overview Waters Corporation is currently looking to hire a Material Handler to join our team. In this role you will have the opportunity to work within the Americas Training and Service Center (ATSC), which is a newly fo…
Skills: Warehouse operations, SAP, Microsoft Outlook, Microsoft Teams, Material handling
Milford, Massachusetts, United States · On-site
$78k–$130k/yr
Overview The Evaluation Scientist II represents an exciting opportunity to be a member of our System Evaluation Team. The successful candidate will provide technical leadership and be responsible for projects, test strat…
Skills: Analytical chemistry, LC-UV, Chromatographic systems, Method development, Validation
Milford, Massachusetts, United States · On-site
$102k–$169k/yr
Overview Systems Engineer – Next Generation Liquid Chromatography (NGLC) Systems Group Join a team at the forefront of innovation in analytical science and help define the future of liquid chromatography. As a Systems En…
Skills: Systems Engineering, Product Development, System Architecture, Requirements Engineering, System Integration
Wexford, Leinster, Ireland · On-site
Overview The Waters Advanced Diagnostics (ADx) Division provides globally recognized scientific and commercial leadership in clinical diagnostics, enabling laboratories to deliver high-quality, reliable results that impr…
Skills: Process validation, IQ/OQ/PQ, Technology transfer, Scale-up, Quality by design
Milford, Massachusetts, United States · On-site
$132k–$219k/yr
Overview This position reports to the Director, Order to Cash (OTC), and will develop and execute the OTC strategy on our BD integration enterprise program as an expert – making high value decisions related to the OTC pr…
Skills: Order to Cash, Process Mapping, Change Management, SAP, S4 Hana
Taunton, Massachusetts, United States · On-site
$96k–$160k/yr
Overview Waters Corporation is seeking a New Product Introduction Engineer to join our Chemical Engineering Team and lead the transfer of new chemical products and processes into our state-of-the-art manufacturing plant.…
Skills: Chemical engineering, New product introduction, Process development, Technology transfer, Scale-up
New Castle, Delaware, United States · Hybrid
$157k–$262k/yr
Overview We are seeking a highly skilled Director, HRIS with deep expertise in SAP SuccessFactors HCM to lead our HR technology initiatives and manage a global HRIS team. This role will be responsible for managing the co…
Skills: SAP SuccessFactors, HRIS Administration, Global Team Leadership, System Configuration, HR Analytics
Montpellier, Occitania, France · On-site
Overview Nous recrutons le poste de INGENIEUR SERVICE CLIENTS CHROMATOGRAPHIE et SPECTROMÉTRIE DE MASSE - H/F LC/MS FIELD SERVICE ENGINEER Prise de fonction: Dès que possible Rattaché à: Area Service Manager LC/MS East P…
Skills: Chromatography, Mass spectrometry, LC/MS, HPLC, UPLC
New Castle, Delaware, United States · On-site
$36k–$60k/yr
Overview Looking for a Manufacturing Technician to join our team and aid in the production output of various product lines. Candidate should be team oriented and able to work cross functionally with production and engine…
Skills: Manufacturing, Testing, Troubleshooting, Documentation, Soldering
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Lead and guide a field service team to ensure efficient instrument installation, repair, and maintenance of Waters products. Manage service budgets, execute long-term contracts, and oversee team performance reviews and service escalations.
Requires a degree in Chemistry, Biology, Computer Science, Engineering, or a related science field. Candidates need 3-5 years of relevant technical experience plus 3 years of supervisory or managerial experience.
Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Field Service Team Lead to support the very successful growth of our businesses across Malaysia. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences.
People create the Waters difference. By engaging with our dedicated and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.
As Field Service Team Lead, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrate a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.
· Provide guidance, instruction, and direction to the team
· Key holder and responsible for Service budget planning, order booking and long-term service contract execution on revenues and service margin
· Ensure effective and efficient instrument installation and repair services
· Maintain regular contact with your direct reports (minimum of bi-weekly check-ins)
· Conduct and document quarterly check-ins with team members as well as annual performance reviews
· Review service escalations on a weekly basis at a minimum to ensure appropriate actions are taken to achieve timely resolution
· Monitor Field Service Engineers’ Performance Maintenance schedules and ensure on-time completion as set out in Customer Service Level Agreements
· Coordinates service delivery in the region with FSE, tech support teams, remote service team and factory repair centers.
· Strive for continual self-improvement and to keep abreast of technical changes that occur within the product range
· Help create and develop policies and procedures for the service team in line with Waters corporation global objectives
· Carry out full system and module installation, performance maintenance and repairs of Waters products
Education:
· Bachelors/Masters Degree in Chemistry or Biology, Computer Science, Engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.
Experience:
· 3-5 years in relevant field + 3 years supervisory/managerial
· Relevant experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (HPLC/UPLC, LC/MS, HRMS, SFC, Informatics).
· Experience in IT Service delivery is plus point.
Skills:
· Project management and planning to ensure timelines are on track on project level.
· Strong leadership/team player with supervisor experience to lead and implement plans developed by the management team.
· Genuine interest in pushing boundaries of technology. Ability to communicate to team and articulate ideas to clients.
· Customer focus, with effective time management skills.
· Analytical mindset with a strong drive to resolve open issues.
· Strong interpersonal & communication skills
· Ability to maintain composure under pressure
Travel:
· This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
Waters is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science
Waters Corporation (NYSE: WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Offices: 34 Maple Street, Milford, MA 01757, US · Stamford Avenue, Altrincham Road, Wilmslow, SK9 4AX, GB
Waters is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science
Waters Corporation (NYSE: WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Offices: 34 Maple Street, Milford, MA 01757, US · Stamford Avenue, Altrincham Road, Wilmslow, SK9 4AX, GB
