Business QA Analyst - Customer Assurance & Quality
Mumbai, Maharashtra, India · Hybrid
Mid level
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable s…
Skills: Business QA, User Acceptance Testing (UAT), Test Case Design, Regression Testing, Integration Testing
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver e…
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver e…
Skills: Troubleshooting, Technical Support, Field Service, Problem Solving, Customer Interaction
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver e…
Skills: Field Service, Troubleshooting, 2-Stroke Engines, Commissioning, Team Leadership
Field Service Engineer / Superviseur d'interventions extérieures H/F
Surgères, Nouvelle-Aquitaine, France · On-site
Mid level
Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise.…
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Copenhagen, Capital Region of Denmark, Denmark · On-site
Senior+
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians – put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable s…
Skills: Website Strategy, SEO, GEO, AEO, Digital Marketing Technology
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable s…
Copenhagen, Capital Region of Denmark, Denmark · On-site
Senior+
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians – put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable s…
Skills: Data Strategy, Marketing Analytics, Generative AI, Data Governance, Project Management
Wärtsilä Energy Storage is powering the shift to a cleaner, more resilient grid. We work at the front lines of the energy transition, helping partners around the world maximize the value of renewables through grid-scale …
Skills: Cash Management, Liquidity Management, Financial Risk Management, FX Hedging, Bank Relationship Management
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable s…
We are now looking for a Skipper To join our team working for a better future. The position is permanent and the preferred location is in Valencia, Spain. What you will be doing As Skipper, your work will focus on these …
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable s…
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver e…
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver e…
Skills: Java, Python, API Design, Distributed Systems, Kafka
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable s…
Skills: Payroll operations, Managed payroll service model, SAP payroll, SuccessFactors HCM, Excel
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable s…
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable s…
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable s…
Skills: Loading and Unloading, Record Keeping, Packing and Lashing, Export Documentation, Material Handling
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver e…
Skills: Field Service, Troubleshooting, 2-Stroke Engines, Commissioning, Team Leadership
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver e…
Skills: 2-Stroke Engine Troubleshooting, Engine Performance Evaluation, Root Cause Analysis, Technical Support, Maintenance and Overhaul
Business QA Analyst - Customer Assurance & Quality
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Full-time
Growth Opportunities, Collaborative Environment, Flexible Remote Days
Posted 27d ago
Apply by Jul 17
~40 hrs/week
Responsibilities
Design and execute end-to-end test cases for maritime software modules to ensure high quality and usability. Collaborate with product and support teams to validate business scenarios and resolve critical issues.
Requirements
Requires 3+ years of experience in business QA or UAT for enterprise applications with strong test design skills. A background in maritime or logistics and experience with automation frameworks is preferred.
Full job description
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.
We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?
Position Summary
We are seeking a highly motivated Business QA Analyst to support quality assurance across our full product portfolio: Port Management Systems (PMIS), Pilotage Dispatch, Vessel Traffic Services (VTS), and WebVTMIS platforms. This role ensures our business applications meet high standards of quality, functionality, and usability across operational workflows.
Working within the Digital Port Solutions team, the ideal candidate brings a strong foundation in QA practices for business software applications and processes, and ideally, a background in maritime operations or port environments. This role will validate real-world business scenarios, contribute to successful customer deliveries, and serve as a key bridge between delivery, product, and support teams. While primarily based in the office for collaboration and systems access, we offer flexibility for occasional remote work.
Key Responsibilities:
Business QA & Testing
Design, execute, and maintain end-to-end test cases and scenarios for port and maritime software modules.
Review business requirements and collaborate with Product Managers, Developers, and BAs to define test coverage and acceptance criteria.
Simulate and test real-world port operations: pilotage dispatch, vessel calls, berth allocation, incident workflows, invoicing, and integration points.
Manage and lead User Acceptance Testing (UAT) for major releases and customer-specific deployments.
Perform regression, integration, and exploratory testing across modules and releases.
Delivery & Support Collaboration
Support the Delivery Team in validating configuration and workflows during blueprinting and go-live preparations.
Work closely with the Support Team (L2 interface) to investigate and reproduce business-critical issues.
Help isolate and document edge cases and cross-module impacts in customer-reported issues.
Contribute to test environment setups, test data management, and sandbox simulations.
Tools, Documentation & Reporting
Use systems such as Jira, Azure DevOps, Confluence, or equivalent for test planning, bug tracking, and documentation.
Ensure traceability between business requirements and QA outcomes for internal and customer-facing deliverables.
Create or contribute to knowledge base articles, test reports, and release validation documents
Support-Aligned QA Role
Provide structured testing support for second-line escalations that require business logic validation or cross-functional scenario checks.
Collaborate respectfully with the support team, offering test-driven insight and diagnostics without replacing L1/L2 responsibilities.
Help improve resolution time through reproducible test scenarios and business context.
Skills & Qualifications Must-Have
3+ years of experience in business QA, UAT coordination, or software testing for enterprise applications.
Strong understanding of QA methodologies, test design, and business process validation.
Ability to translate business requirements into structured test plans and test cases.
Excellent communication skills and structured documentation habits.
Preferred
Background in maritime, ports, or logistics industry, with an understanding of operational workflows (e.g., vessel traffic, pilot dispatch, port calls).
Experience with QA automation frameworks or scripting (e.g., Selenium, Playwright, Cypress) to streamline regression testing.
Familiarity with AI/ML or LLM-based QA tools or test automation accelerators (e.g., intelligent test case generation, defect prediction tools) is a plus.
Understanding of cloud-hosted environments (e.g., Azure), REST APIs, and basic SQL.
Experience working in Agile development environments across multi-module systems.
What We Offer
A chance to contribute to some of the most advanced digital solutions in global port operations.
A collaborative, mission-driven environment focused on delivering operational value.
A supportive workplace culture with a balanced office-first setup and flexibility for remote days.
Growth opportunities within a global team spanning product management, engineering, and delivery.
Location : Goregaon, Mumbai
Last application date: 17/07/2026
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
Related keywords
Port Management SystemsPMISVessel Traffic ServicesVTSWebVTMISSeleniumPlaywrightCypressAzureAI/MLLLMAgileMaritimeLogisticsBusiness Logic ValidationSandbox Simulations
We are a global leader in innovative technologies and services shaping the decarbonisation of marine and energy. With approximately 6.9 billion euros in sales and 18,000 employees across 78 countries, the Wärtsilä strategy focuses on helping customers to continuously improve their environmental and economic performance. Wärtsilä is listed on Nasdaq Helsinki.
Offices: Hiililaiturinkuja 2, Helsinki, Southern Finland 00180, FI
High efficiency & low emission levelsLifecycle power solutions and servicesEnvironmental solutionsEnergy solutionsMarineDigital TransformationLNGGas-based technologySustainable solutionsEnergy efficiency
We are a global leader in innovative technologies and services shaping the decarbonisation of marine and energy. With approximately 6.9 billion euros in sales and 18,000 employees across 78 countries, the Wärtsilä strategy focuses on helping customers to continuously improve their environmental and economic performance. Wärtsilä is listed on Nasdaq Helsinki.
Offices: Hiililaiturinkuja 2, Helsinki, Southern Finland 00180, FI
High efficiency & low emission levelsLifecycle power solutions and servicesEnvironmental solutionsEnergy solutionsMarineDigital TransformationLNGGas-based technologySustainable solutionsEnergy efficiency