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Other
high school, bachelor degree, professional certificate
Mental health and wellbeing resources, Blue Cross Blue Shield PPO, Life insurance, AD&D insurance, Short-term disability insurance, Long-term disability insurance
Posted 1d ago
Apply by Aug 17
~40 hrs/week
Remote in United States
Responsibilities
The Patient Care Coordinator manages new referral intakes, refill calls, and patient medical chart documentation. They also coordinate delivery schedules and assist with co-pay collections while maintaining compliance with HIPAA and pharmacy regulations.
Requirements
Candidates must have a high school diploma or equivalent, with a college degree and pharmacy technician certification preferred. Strong customer service skills and proficiency in Microsoft Office software are required for this role.
Full job description
Overview
Patient Care Coordinator - Remote
Continued growth at VytlOne (formerly Maxor) has created an opportunity for a Patient Care Coordinator to join our growing Specialty Pharmacy. This is an excellent opportunity for a Pharmacy Technician or Customer Service professional with retail pharmacy or high volume experience to make a positive impact in the lives of the patients we care for, working with a devoted pharmacy operations team. This position is remote and candidate can reside within the continental US.
Our Company
We're VytlOne and we're building a different kind of pharmacy company. We're transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. We believe there's a better way to deliver pharmacy and healthcare services to people across the country, and we'd love for you to help us do it.
The estimated compensation for this position is $19 an hour.
Responsibilities
Responsibilities
Meets performance standards and expectations.
Follows all Company policies and procedures.
Assists with projects as necessary.
Assists other areas as needed.
Assists in compiling necessary reports and/or audit information as requested.
Works cooperatively with other staff members to promote a positive and team oriented work environment.
Assists in maintaining cleanliness and orderliness of the pharmacy.
Participates in the Performance Improvement/Quality Management Process.
Maintains accurate and complete patient records.
Participates in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.
Exemplifies excellence in customer communications and service.
Meets performance standards and expectations.
Has a good understanding and working knowledge of all Maxor policies and procedures, accreditation requirements and HIPAA operational guidelines.
May be included in after hours on-call rotation.
Maintains regular attendance per established policies.
Perform other job-related duties as assigned.
Patient Care Coordinator Job Duties:
Answer new referral intake and/or refill calls in a timely and professional manner.
Accurately updates information in the computer system.
Contact patient to collect information necessary to establish his/her medical chart.
Schedules delivery for patient refills.
Sets up shipping arrangements as needed.
Participates in the Performance Improvement Process.
Assists in co-pay collections, which require communication with the patient.
Works cooperatively with others in all departments.
Maintains accurate and complete patient records.
Participates in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.
Exemplifies excellence in customer communications and service standards.
Has a good understanding and working knowledge of all Maxor policies and procedures, and HIPAA operational guidelines, Medicare requirements and other contract guidelines.
Participates in after hour’s on-call rotation – voluntary, not required.
Maintains good inter/intra departmental relationships. Works to create an amiable atmosphere within the department and company.
Responds to change, performance improvement support, professional growth, and met development goals
Qualifications
Education:
High school diploma or equivalent. College degree preferred
Active Pharmacy Tech certification preferred, but not required
Experience:
Previous pharmacy experience and patient based service
Retail preferred, but not required
Strong customer service experience
Comfortable with Outlook, Excel, Word, and aptitude for learning how to use new software systems
Knowledge, Skills, and Abilities:
Excellent communication and customer service skills, both verbal and written
Working knowledge of computer software, specifically Microsoft Office and Outlook
Ability to problem solve and multi-task
Ability to accurately enter data into multiple software systems
Demonstrated organizational skills
Ability to work with a diverse group of people, including patients and physicians
WE OFFER
At VytlOne, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Our team-oriented environment encourages collaboration and innovation.
We offer highly competitive compensation and comprehensive health benefits including:
Comprehensive mental health and wellbeing resources
Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
Company-paid basic life/AD&D, short-term and long-term disability insurance
Rx, dental, vision, other voluntary benefits, and FSA
Employer-matched 401k Plan
Industry-leading PTO plan
And more!
The innovative spirit at VytlOne will transform the way you think about pharmacy & healthcare services. As we pave the way in a relentless commitment to positive health outcomes, it’s never been a better time to be part of the VytlOne team!
With 100 years of Pharmacy Rxpertise, VytlOne (formerly Maxor) is the nation’s only independent, fully integrated total pharmacy solutions partner. With its innovative model of customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA or PBM solutions, VytlOne is leading the way in unlocking revenue, growth and better outcomes for mission-driven hospitals, health systems, health centers, and employer partners.
VytlOne’s independent model ensures custom solutions, working alongside you and your mission to unlock your pharmacy’s full financial potential—and drive Rxtraordinary revenue. In 2024 alone, VytlOne delivered $1.3 billion in revenue back to our partners.
Backed by nearly a century of deep-rooted expertise, VytlOne champions hospitals, health systems, and healthcare organizations to achieve unmatched patient outcomes and build healthier healthcare communities. We help ensure more of your revenue stays local, directly fueling vital investments.
By acting as an extension of your team, VytlOne champions your mission and goals with tailored expertise, innovative strategies, and Rxceptional service so that you can go from good to great. Great to Rxtraordinary.
At VytlOne, Your Mission Is Our Mission — a commitment that drives everything we do. It’s what sets us apart from the competition and fuels our passion to help healthcare organizations and employer providers thrive while delivering the best care and solutions to their patients and employees. Partner with VytlOne and experience the difference that true integration, independence, and dedication bring to your pharmacy solutions.
Offices: 5525 Granite Parkway, 800, Plano, Texas 75094, US · 320 S Polk St, 200, Amarillo, Texas 79101, US
With 100 years of Pharmacy Rxpertise, VytlOne (formerly Maxor) is the nation’s only independent, fully integrated total pharmacy solutions partner. With its innovative model of customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA or PBM solutions, VytlOne is leading the way in unlocking revenue, growth and better outcomes for mission-driven hospitals, health systems, health centers, and employer partners.
VytlOne’s independent model ensures custom solutions, working alongside you and your mission to unlock your pharmacy’s full financial potential—and drive Rxtraordinary revenue. In 2024 alone, VytlOne delivered $1.3 billion in revenue back to our partners.
Backed by nearly a century of deep-rooted expertise, VytlOne champions hospitals, health systems, and healthcare organizations to achieve unmatched patient outcomes and build healthier healthcare communities. We help ensure more of your revenue stays local, directly fueling vital investments.
By acting as an extension of your team, VytlOne champions your mission and goals with tailored expertise, innovative strategies, and Rxceptional service so that you can go from good to great. Great to Rxtraordinary.
At VytlOne, Your Mission Is Our Mission — a commitment that drives everything we do. It’s what sets us apart from the competition and fuels our passion to help healthcare organizations and employer providers thrive while delivering the best care and solutions to their patients and employees. Partner with VytlOne and experience the difference that true integration, independence, and dedication bring to your pharmacy solutions.
Offices: 5525 Granite Parkway, 800, Plano, Texas 75094, US · 320 S Polk St, 200, Amarillo, Texas 79101, US