Coppell, Texas, United States · On-site
Description Voxai Solutions Inc. is looking for a “Genesys Consultant” with Master's, or equivalent, in Computer Science, Information Science, Information Security, Electrical or Computer Engineering, or related field. D…
Skills: Genesys Suite, Custom Application Development, Call Center Technology, System Configuration, Troubleshooting
Coppell, Texas, United States · Remote OK
$80k–$120k/yr
Description The Customer Success Manager (CSM) serves as the primary customer-facing leader responsible for ensuring customers realize measurable business value from their CCaaS investments. As a CCaaS reseller and syste…
Skills: Executive Communication, Stakeholder Management, Proactive Problem-Solving, Analytical Thinking, Program Management
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The role involves designing, configuring, and deploying the Genesys suite of products and custom integrated applications. Additionally, the consultant will provide technical troubleshooting, project estimations, and best-practice consultation to clients.
Candidates must hold a Master's degree or equivalent in Computer Science, Engineering, or a related technical field. Authorization to work in the United States is required.
Description
Voxai Solutions Inc. is looking for a “Genesys Consultant” with Master's, or equivalent, in Computer Science, Information Science, Information Security, Electrical or Computer Engineering, or related field.
Duties: Designing, configuring, testing, and deploying Genesys suite of products. Designing, developing, testing, and deploying sophisticated custom applications integrating with Genesys. Managing troubleshooting and resolution of Genesys and other ancillary call center technology issues. Responding to and estimating project proposals and consulting engagements. Providing consultation to the client on best practices and solutions to enhance their business operations. Providing on call support for complex issues related to the Genesys solution and other ancillary call center technologies.
Location: Coppell, Texas. 40hrs. per week. Job may require some travel in the US with expenses paid by employer.
Applicant must be authorized to work in the United States.
Send resume to Voxai Solutions Inc. 635 Fritz Drive; Suite 220; Coppell, TX – 75019 or [email protected].
Voxai Solutions Transform, Manage and Innovate your contact centres into world-class customer experience centres.
Voxai Solutions provides best-in-class solutions and services to Transform, Manage and Innovate your CX journey. Make your CX strategy sing with Voxai's market-leading cloud contact center capabilities, outstanding contact center expertise & service delivery, and a diverse partner ecosystem that helps achieve your business and operational goals. Voxai is the specialized solution integrator for Genesys products including Genesys Cloud CX and Genesys Multicloud CX.
Offices: 635 Fritz Dr., Suite 220, Coppell, TX 75019, US · Madhava Reddy Colony, 23rd floor, Vijay Krishna Towers, Hyderabad, Telangana 500032, IN
Voxai Solutions Transform, Manage and Innovate your contact centres into world-class customer experience centres.
Voxai Solutions provides best-in-class solutions and services to Transform, Manage and Innovate your CX journey. Make your CX strategy sing with Voxai's market-leading cloud contact center capabilities, outstanding contact center expertise & service delivery, and a diverse partner ecosystem that helps achieve your business and operational goals. Voxai is the specialized solution integrator for Genesys products including Genesys Cloud CX and Genesys Multicloud CX.
Offices: 635 Fritz Dr., Suite 220, Coppell, TX 75019, US · Madhava Reddy Colony, 23rd floor, Vijay Krishna Towers, Hyderabad, Telangana 500032, IN
