VISIT FLORIDA shares Florida sunshine with the world. As the state’s official tourism marketing organization, VISIT FLORIDA has been charged with selling an extraordinary vacation product since 1996. As part of our Visit…
Skills: Customer Service, Visitor Services, Event Planning, Inventory Management, Communication
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Full-time
high school
Medical Plans, Dental Plans, Vision Plans, 401(k) Plan With Employer Match, Vacation Time, Paid Company Holidays
Posted 14d ago
~40 hrs/week
Responsibilities
Provide exceptional customer service and tourism information to visitors at the I-10 Welcome Center. Responsibilities include managing promotional events, maintaining brochure inventories, and ensuring the cleanliness of the facility.
Requirements
Requires a high school diploma and at least 2 years of equivalent work experience. Candidates must be able to obtain national certification as a Florida Information Specialist and meet physical requirements for standing and lifting.
Full job description
VISIT FLORIDA shares Florida sunshine with the world. As the state’s official tourism marketing organization, VISIT FLORIDA has been charged with selling an extraordinary vacation product since 1996. As part of our Visitor Services team, we’re seeking a customer service focused individual to fill our Information Specialist position.
This position is located at our I-10 Welcome Center in Pensacola, Florida.
Core Responsibilities:
Provide information and exceptional customer service to visitors of the Welcome Center. Provide maps and mileage, as well as information about specific destinations, attractions, amenities, or activities.
Greet and provide refreshments to visitors at the citrus counter. Serve fresh Florida citrus juices as a welcome to the State of Florida and report daily usage.
Assist visitors in the lobby of the Center and the vending area. Direct visitors to brochures for certain destinations or activities. Maintain awareness of Florida destinations, activities, accommodations, and natural and cultural heritage assets. Record daily and weekly visitor counts.
Plan and implement promotional events and activities related to themed months, working with industry representatives to carry out programs and promotions.
Regularly communicate and maintain relationships with VISIT FLORIDA partners.
Maintain supplies of brochures in assigned display racks. Monitor inventories of backup brochures, log utilization of brochures, and order replacement supplies.
Maintain the cleanliness of the VISIT FLORIDA Welcome Center lobby and office area. This will include mopping, sweeping, cleaning, emptying and taking out trash.
The Florida Welcome Centers' hours of operation are 8 am to 5 pm, seven days a week. This is a non-exempt 40 hour a week position with a weekend work rotation required. Additional scheduling specifics will be discussed during the interview process.
Minimum Qualifications:
High school diploma or equivalent
2 + years of equivalent work experience
Strong customer service skills and ability to work a front-line counter
Team player with a flexible and positive attitude
Must be able to obtain and maintain national certification as a Florida Information Specialist
Ability to lift, move, and carry up to 20 lbs. regularly. Ability to stand and walk throughout shift.
Benefits:
Work with a knowledgeable, high-achieving, passionate, experienced & fun team
Comprehensive benefits package, including medical, dental, and vision plans
401(k) plan with generous employer match
Vacation time, paid company holidays, and volunteer hours
Professional development opportunities and tuition reimbursement for continued learning
You will be a valuable addition to the team if you:
Thrive in a fast-paced, dynamic work environment
Live the values that drive our business: Make an Impact, Work Purposefully and Live Passionately, Persist
Embody VISIT FLORIDA’s team principles: Empathy, Respect, Collaboration, Accountability and Fun
The official tourism marketing corporation for the state of Florida.
Industry
Advertising Services
Company size
51-200 employees
Founded
1996
Headquarters
Tallahassee, Florida
LinkedIn followers
23,842
VISIT FLORIDA, the state’s official destination marketing organization, drives tourism through a public-private partnership that matches public funding dollar-for-dollar. Partnering with thousands of businesses across the state, it serves in a leading role within Florida’s tourism ecosystem, protecting and promoting Florida’s $142 billion vacation brand through global marketing, public relations, and travel trade efforts.
Additionally, VISIT FLORIDA provides critical statewide support after hurricanes and other crises, helps destinations attract conferences and conventions, and operates Florida’s official welcome centers.
VISIT FLORIDA helped attract a record-breaking 143.3 million visitors in 2025, and in 2024 secured #1 in domestic market share (15.5%), and #2 in overseas market share (24.4%). All that visitation generated $133.6 billion in economic impact, saving Florida’s 9+ million households nearly $2,000 each in taxes, and supported 1.8 million Florida jobs in 2024, making tourism a key economic engine benefiting Florida families.
The Florida Legislature’s independent Office of Economic and Demographic Research calculates VISIT FLORIDA’s ROI as delivering $3.3 in return to the state for every public dollar invested, making VISIT FLORIDA one of the best performing economic development programs in state history.
Offices: P.O. Box 1100, Tallahassee, Florida 32302, US
MarketingAdvertisingPublic RelationsIndustry RelationsPromotionsResearchEvent PlanningVisitor ServicesSocial Media MarketingMobile Marketing
The official tourism marketing corporation for the state of Florida.
Industry
Advertising Services
Company size
51-200 employees
Founded
1996
Headquarters
Tallahassee, Florida
LinkedIn followers
23,842
VISIT FLORIDA, the state’s official destination marketing organization, drives tourism through a public-private partnership that matches public funding dollar-for-dollar. Partnering with thousands of businesses across the state, it serves in a leading role within Florida’s tourism ecosystem, protecting and promoting Florida’s $142 billion vacation brand through global marketing, public relations, and travel trade efforts.
Additionally, VISIT FLORIDA provides critical statewide support after hurricanes and other crises, helps destinations attract conferences and conventions, and operates Florida’s official welcome centers.
VISIT FLORIDA helped attract a record-breaking 143.3 million visitors in 2025, and in 2024 secured #1 in domestic market share (15.5%), and #2 in overseas market share (24.4%). All that visitation generated $133.6 billion in economic impact, saving Florida’s 9+ million households nearly $2,000 each in taxes, and supported 1.8 million Florida jobs in 2024, making tourism a key economic engine benefiting Florida families.
The Florida Legislature’s independent Office of Economic and Demographic Research calculates VISIT FLORIDA’s ROI as delivering $3.3 in return to the state for every public dollar invested, making VISIT FLORIDA one of the best performing economic development programs in state history.
Offices: P.O. Box 1100, Tallahassee, Florida 32302, US
MarketingAdvertisingPublic RelationsIndustry RelationsPromotionsResearchEvent PlanningVisitor ServicesSocial Media MarketingMobile Marketing