Villa Rica, Georgia, United States · On-site
LOCATION: On-site in Madison, WI POSITION IS CONTINGENT UPON AWARD OF CONTRACT SUMMARY: Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and p…
Skills: Leadership, Organization, Time Management, Interpersonal Communication, Microsoft Office
Indianapolis, Indiana, United States · On-site
SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift. ESSENTIAL FUNCTIONS: Monitor the operation in accordance with poli…
Skills: Team Leadership, Call Center Operations, Coaching, Scheduling, Quality Control
Little Rock, Arkansas, United States · On-site
SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service. ESSENTIAL FUNCTIONS Assist members efficiently and in a timely …
Skills: Customer Service, Data Entry, Scheduling, HIPAA Compliance, Insurance Verification
Little Rock, Arkansas, United States · On-site
SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction. ESSENTIAL FUNCTIONS: Answers phones for…
Skills: Dispatching, Customer Service, Route Optimization, Time Management, Negotiation
Indianapolis, Indiana, United States · On-site
SUMMARY: This position provides an organized approach to the prevention, detection, and reporting of fraud, waste, and abuse. This position is responsible for auditing a percentage of processed claims to validate payment…
Skills: Auditing, Fraud Detection, Root Cause Analysis, Case Management, Trend Analysis
Villa Rica, Georgia, United States · On-site
SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction. ESSENTIAL FUNCTIONS: Answers phones for…
Skills: Dispatching, Customer Service, Route Optimization, Time Management, Negotiation
Villa Rica, Georgia, United States · On-site
SUMMARY: Provides excellent customer service to non-emergency Medicaid and MCO transportation providers. Answers calls regarding existing claims status, including handling tasks associated with those claims. Monitors tim…
Skills: Customer Service, Claims Processing, HIPAA Compliance, Microsoft Word, Microsoft Excel
Washington, District of Columbia, United States · On-site
SUMMARY: The Public Transit Coordinator (PT Coordinator) is responsible for managing the functions of Public Transit transportation for members. This position will oversee the systems in place to maximize PT for the oper…
Skills: Public Transit Management, Communication Skills, Organization Skills, Microsoft Access, Microsoft Excel
Washington, District of Columbia, United States · On-site
SUMMARY: The Claims Team Lead is responsible for the reconciliation of the provider’s reimbursement request forms. In addition, he/she will be responsible for maintaining all departmental filing and other duties th…
Skills: Reconciliation, Customer Service, Data Entry, Communication Skills, Route Logic
Washington, District of Columbia, United States · On-site
SUMMARY: Responsible for the reconciliation of provider’s reimbursement request forms and maintaining all departmental filing. This role is also charged with communicating with the provider the proper process of fi…
Skills: Oral Communication, Written Communication, Reconciliation, Customer Service, Microsoft Word
Washington, District of Columbia, United States · On-site
SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service. LOCATION: ON-SITE in the DISTRICT of COLUMBIA ESSENTIAL FUNCTIO…
Skills: Customer service, Data entry, Communication skills, Computer skills, Typing
Villa Rica, Georgia, United States · Hybrid
TITLE: CLAIMS ADMINISTRATOR/ ASST. MANAGER REPORTS TO: Claims Manager FLSA STATUS: HIPAA: Compliance Level SUMMARY The Claims Administrator plays a vital role in supporting the training and development of the Claims staf…
Skills: Claims Processing, Staff Training, Leadership, Curriculum Development, HIPAA Compliance
Indianapolis, Indiana, United States · On-site
SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction. ESSENTIAL FUNCTIONS: Answers phones for…
Skills: Dispatching, Customer Service, Route Optimization, Time Management, Negotiation
Villa Rica, Georgia, United States · On-site
SUMMARY: Drives NET vehicle to transport eligible Medicaid members to and from appointments. Immediately hiring!!! Location: Savannah Ga (Driving area) ESSENTIAL FUNCTIONS: Perform assigned daily transports in safe and t…
Skills: Safe Driving, Patient Care, Vehicle Inspection, Documentation, Professionalism
Villa Rica, Georgia, United States · On-site
SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction. ESSENTIAL FUNCTIONS: Answers phones for…
Skills: Dispatching, Customer Service, Route Optimization, Time Management, Negotiation
Villa Rica, Georgia, United States · On-site
SUMMARY: THE CANDIDATE FOR THIS POSITION MUST RESIDE IN JONEBORO, RIVERDALE, OR CLAYTON COUNTY AREAS. Drives NET vehicle to transport eligible Medicaid members to and from appointment. ESSENTIAL FUNCTIONS: Perform assign…
Skills: Safe Driving, Patient Care, Documentation, Vehicle Inspection, Professionalism
Villa Rica, Georgia, United States · On-site
Summary The Logistics Manager is responsible for overseeing the daily transportation operations of the Non-Emergency Medical Transportation (NEMT) company, ensuring efficient scheduling, resource allocation of vehicles, …
Skills: Logistics Management, Dispatch Operations, Route Planning, Fleet Management, Contract Compliance
Villa Rica, Georgia, United States · On-site
SUMMARY Responsible for building and maintaining the provider network for a specific region and/or state. Maintenance of the current network to include oversight of appropriate transportation types and volume of assigned…
Skills: Provider Recruitment, Vendor Management, Contract Negotiation, Relationship Management, Financial Analysis
Villa Rica, Georgia, United States · On-site
SUMMARY: Responsible for the operational management and strategic oversight of all activities related to NET contracted services, including call center operations, provider network management and development, compliance,…
Skills: Project Management, Operational Management, Contract Implementation, Provider Network Management, Budget Management
Villa Rica, Georgia, United States · On-site
SUMMARY: The Compliance Officer ensures inspections, reporting, and Officer related field and administrative processes are being performed as directed. Inspects provider motor vehicles for compliance with statutory regul…
Skills: Vehicle Inspection, Compliance Monitoring, Driver Training, Regulatory Interpretation, Safety Auditing
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Supervise and develop frontline call center staff to ensure operational objectives and contractual compliance are met. Oversee daily performance, coaching, and workforce utilization to maintain high service delivery standards for members and providers.
Requires an associate degree or equivalent experience with at least two years of customer service experience in a call center environment. Proficiency in Microsoft Office and previous supervisory experience are preferred.
LOCATION: On-site in Madison, WI
POSITION IS CONTINGENT UPON AWARD OF CONTRACT
SUMMARY:
Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve operational objectives, contractual compliance, service-level expectations, and quality outcomes. Oversees daily team performance, coaching, workforce utilization, employee development, and escalation resolution to ensure exceptional service delivery for members, providers, and clients while maintaining a productive and engaged work environment.
ESSENTIAL FUNCTIONS
REQUIRED SKILLS AND ABILITIES
QUALIFICATION
Connecting Life to Health
Verida is a minority-owned, non-emergency medical transportation (NEMT) management company based in Villa Rica (30 miles west of Atlanta), Georgia. Specializing in the unique challenges of NEMT programs for state Medicaid and managed care organizations, we provide comprehensive NEMT administrative services. This includes call center services; eligibility verification using proven gatekeeping processes; claims management; transportation provider credentialing and monitoring; utilization review; fraud, waste, and abuse mitigation; and quality management.
Offices: 843 Dallas Hwy, Villa Rica, Georgia 30180, US
Connecting Life to Health
Verida is a minority-owned, non-emergency medical transportation (NEMT) management company based in Villa Rica (30 miles west of Atlanta), Georgia. Specializing in the unique challenges of NEMT programs for state Medicaid and managed care organizations, we provide comprehensive NEMT administrative services. This includes call center services; eligibility verification using proven gatekeeping processes; claims management; transportation provider credentialing and monitoring; utilization review; fraud, waste, and abuse mitigation; and quality management.
Offices: 843 Dallas Hwy, Villa Rica, Georgia 30180, US
