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Vektor Logistics logoVektor Logistics

Client Success Manager

Fresno, California, United States · On-site

Mid level

Description At Vektor Logistics, we are dedicated to seamlessly connecting suppliers of perishable food and beverages with retailers, all while prioritizing people, fostering strong relationships, and ensuring supply cha…

Skills: B2B Sales, Account Management, Lead Generation, Logistics Sales, Relationship Management

Vektor Logistics logo

Client Success Manager

Vektor Logistics

Fresno, California, United States • On-site

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Mid level

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  • Full-time
  • bachelor degree
  • Posted 32d ago
  • ~40 hrs/week

Responsibilities

The role focuses on growing a business portfolio by fostering relationships with customer supply chain departments and driving market share expansion. Responsibilities include managing account strategies, conducting business reviews, and ensuring optimal service delivery through KPI monitoring.

Requirements

Candidates need at least 2 years of B2B sales or account management experience, specifically within logistics and transportation for CPG, Retail, or Fresh Food sectors. A bachelor's degree is preferred, along with the ability to travel up to 20%.

Full job description

Description

At Vektor Logistics, we are dedicated to seamlessly connecting suppliers of perishable food and beverages with retailers, all while prioritizing people, fostering strong relationships, and ensuring supply chain excellence in every shipment we handle. 

Your goal as part of the team is to grow your portfolio of business by focus on execution, client experience, and efficiency. We will provide the knowledge, internal strength, support, and expertise of the foundational “boots on the ground” team whose vision is to watch you soar and realize your career and financial dreams. 

This role is an in-office position located in Monterey, CA. 

  

Responsibilities include:

  • Foster and expand relationships across customer supply chain departments, collaborating with Vektor team, as well as trade      partners to develop new opportunities. 
  • Drive market share expansion by actively managing an opportunity pipeline and qualification process, leveraging internal/external data and collaborating across Vektor internal resources.
  • Conduct regular business reviews to gain customer insights and identify growth opportunities, cultivate relationships, and      drive new growth. 
  • Analyze and share customer-specific data (KPI’s, Shipping Outlook, Organizational Updates, etc.) with internal teams to      collaboratively create the best possible solutions and outcomes for our customers. 
  • Own account strategy, including Requests for Quotes (RFQ’s) and managing awarded business, while proactively managing customer pricing strategy and pursuing personal development opportunities.
  • Manage conflict with customers diplomatically and act as their advocate internally, ensuring alignment and prioritization of      resources for exceptional service delivery.
  • Target continuous improvement for customers, collaborating with internal teams to identify creative solutions and ensure optimal execution through SOPs and mutually agreed customer KPIs.
  • Review financial results and drive account health through proactive financial analysis and process improvement initiatives.
  • Manage “life of a load” activities and ensure accuracy in operating systems, including order communication flow, service      failures, track & trace, pricing exceptions, etc.

Requirements

 · 2 years of successful B2B sales/account management, including lead generation experience.

· Prior experience selling logsitics & transportation services in any of the following arenas: CPG, Retail, Fresh Food 

· Must maintain a self-motivated and relentless work ethic while displaying a strong attention-to-detail. 

· Entrepreneurial and sales-minded mentality with tenacity to never settle and thrive in a competitive environment

· Proven problem solving and critical thinking ability

· Excellent verbal and written communication skills - proposal and presentation skills a must

· Ability to travel up to 20% based on customer and team needs

· Bachelor’s degree preferred but not required

Related keywords

LogisticsTransportationSupply ChainCPGRetailFresh FoodRFQKPISOPB2B SalesAccount HealthMarket SharePipeline ManagementCustomer ExperienceBusiness Reviews

About Vektor Logistics

LinkedInVisit site

Driving Your Success.

Industry
Transportation, Logistics, Supply Chain and Storage
Company size
11-50 employees
Founded
2022
Headquarters
Monterey, California
LinkedIn followers
212

At Vektor Logistics, we are dedicated to seamlessly connecting suppliers of perishable food and beverages with retailers, foodservice operators, and wholesalers, all while prioritizing people, fostering strong relationships, and ensuring supply chain excellence on every shipment, every time. We offer deep supply chain experience and expertise in freight markets, strategic planning, regulatory topics, shipper & receiver location insights to optimize on-time in-full deliveries. Our expansive network of carriers has passed FMCSA safety requirements and a thorough qualification process as part of onboarding. Today’s supply chain needs are dynamic and ever evolving. We offer a full range of supply chain services to meet your needs on an ad-hoc, program, or project basis.

Offices: 24560 Silver Cloud Ct, 104, Monterey, California 93940, US · 677 W Palmdon Dr, 209, Fresno, California 93704, US

SustainabilityLogisticsTransportationSupply Chain ManagementFood and Beverage
View all jobs at Vektor Logistics

About Vektor Logistics

LinkedInVisit site

Driving Your Success.

Industry
Transportation, Logistics, Supply Chain and Storage
Company size
11-50 employees
Founded
2022
Headquarters
Monterey, California
LinkedIn followers
212

At Vektor Logistics, we are dedicated to seamlessly connecting suppliers of perishable food and beverages with retailers, foodservice operators, and wholesalers, all while prioritizing people, fostering strong relationships, and ensuring supply chain excellence on every shipment, every time. We offer deep supply chain experience and expertise in freight markets, strategic planning, regulatory topics, shipper & receiver location insights to optimize on-time in-full deliveries. Our expansive network of carriers has passed FMCSA safety requirements and a thorough qualification process as part of onboarding. Today’s supply chain needs are dynamic and ever evolving. We offer a full range of supply chain services to meet your needs on an ad-hoc, program, or project basis.

Offices: 24560 Silver Cloud Ct, 104, Monterey, California 93940, US · 677 W Palmdon Dr, 209, Fresno, California 93704, US

SustainabilityLogisticsTransportationSupply Chain ManagementFood and Beverage
View all jobs at Vektor Logistics

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