Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in …
Skills: Technical Support, Troubleshooting, VMware vSphere, Microsoft Hyper-V, Windows Server OS
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in …
Skills: B2B Technical Support, Salesforce, Virtualization, Vmware vSphere, Microsoft Hyper-V
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in …
Skills: Outbound Calling, Lead Generation, Salesforce, Customer Relationship Management, Prospecting
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in …
Skills: Federal Channel Strategy, Partner Relationship Management, Federal Procurement Processes, Cloud Platforms, Pipeline Management
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in …
Skills: B2B Sales, Cold Calling, Lead Generation, CRM Management, Salesforce
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in …
Skills: Product Analysis, REST API, UI/UX Design, Web UI Best Practices, Technical Documentation
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in …
Skills: Product Analysis, REST API, UI/UX Design, Web UI Best Practices, Data Analysis
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in …
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in …
Skills: Technical Analysis, Product Analysis, Storage Architecture, REST API Design, Data Retention Management
Islamabad, Islamabad Capital Territory, Pakistan · Hybrid
Mid level$2.5B raised
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in …
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in …
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Full-time
Paid Vacation, Statutory Holidays, Global VeeaMe Days, Paid Volunteer Hours, Paid Parental Leave, Medical Coverage
Posted 10d ago
~40 hrs/week
Responsibilities
Provide expert technical support and troubleshooting for critical customer incidents, including production outages and ransomware events. Analyze and diagnose issues related to virtualization software, operating systems, and networks to provide effective solutions.
Requirements
Requires two or more years of technical support experience with advanced knowledge of VMware, Hyper-V, and Windows Server. Proficiency in PowerShell, Linux, TCP/IP, and various database systems is essential.
Full job description
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The SWAT Engineer team handles Veeam's most critical customer situations. Unlike standard support, this team is engaged when customers are experiencing major incidents such as missing data, production outages, or ransomware events.
What You’ll Do
Provide in depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing
Analyze, diagnose, and provide solutions and/or workarounds to Virtualization software, operating systems, networks, and applications in relation to Veeam software product problems/questions
Maintain strong customer rapport and excellent, timely communication
Communicate eKectively with Sales Representatives
Operate in an environment with frequent changes, as well as stressful situations
Actively participate in knowledge sharing and mentoring
Maintain high standards of customer support by meeting goals set by direct manager
Performs other duties as assigned
What You’ll Bring
Two or more years of technical support experience is preferred
Exceptional communications skills (verbal and written)
Strict adherence to the case handling rules and Veeam customer care style
Proficient knowledge of virtualization industry and the ability to relay information to potential customers
Advanced familiarity and understanding of VMware vSphere, Microsoft Hyper-V
Advanced knowledge of Windows Server OS, PowerShell cli, cmd cli
Familiarity with Linux OS, bash.• Practical understanding of TCP/IP
Advanced familiarity with databases (SQL/PostgreSQL/Oracle)
What You’ll Get
Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
Retirement and social security contributions through Costa Rica’s statutory programs
Life insurance equal to 24x monthly salary, plus disability and funeral coverage
Daily cafeteria subsidy
Fertility, adoption, and surrogacy support
Opportunities to learn and grow through on-demand libraries, mentoring, workshops, and global learning events
Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.
#LI-FT1 #LI-HYBRID
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
Welcome to Veeam’s LinkedIn page. Follow us here for company news, product updates, events and more.
With Veeam, the trusted data and safe AI company, your data is understood, secured, and resilient so you can unleash it to accelerate safe AI at scale. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, including 82% of the Fortune 500.
Accelerate Safe AI at Scale.
Learn more at veeam.com or follow Veeam on X @veeam
Offices: 3000 Carillon Point, Seattle, WA 98033, US · 8800 Lyra Drive, Columbus, OH 43240, US, Columbus, Ohio 43240, US · Lindenstrasse 16, Baar, 6340, CH · 2520 Northwinds Pkwy, Alpharetta, GA 30009, US · Reykjavikstraat 1, Utrecht, Utrecht 3543 KB, NL
Cyber ResilienceIdentity ResilienceData Protection and ManagementBackup and RecoveryBusiness ContinuityKubernetes ProtectionHybrid & Multi-Cloud Data ProtectionData PortabilityDisaster Recovery (as a service)Modern App Protection
Welcome to Veeam’s LinkedIn page. Follow us here for company news, product updates, events and more.
With Veeam, the trusted data and safe AI company, your data is understood, secured, and resilient so you can unleash it to accelerate safe AI at scale. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, including 82% of the Fortune 500.
Accelerate Safe AI at Scale.
Learn more at veeam.com or follow Veeam on X @veeam
Offices: 3000 Carillon Point, Seattle, WA 98033, US · 8800 Lyra Drive, Columbus, OH 43240, US, Columbus, Ohio 43240, US · Lindenstrasse 16, Baar, 6340, CH · 2520 Northwinds Pkwy, Alpharetta, GA 30009, US · Reykjavikstraat 1, Utrecht, Utrecht 3543 KB, NL
Cyber ResilienceIdentity ResilienceData Protection and ManagementBackup and RecoveryBusiness ContinuityKubernetes ProtectionHybrid & Multi-Cloud Data ProtectionData PortabilityDisaster Recovery (as a service)Modern App Protection