Jobs at VCCP (Now Hiring) — 21 open

THE ROLE

The Front of House Coordinator plays a key role in delivering a professional, welcoming, and well-organised workplace experience for clients, visitors, and employees. They will be part of the VCCP House Team, which encompasses support, facilities, and events.

This role supports the daily operations of reception, meeting rooms, and workplace hospitality services. The Front of House Coordinator ensures client areas are maintained to a high standard, meeting spaces are prepared and supported, and visitors receive a seamless and positive experience when attending the office.

The role works closely with the Office Support, Facilities, and Events teams to support meetings, workplace services, and internal events. With that in mind, this role is a chance for someone with a burning passion for a career in Advertising to get their foot in the door.

 

DUTIES AND RESPONSIBILITIES 

Key Responsibilities 

Front of House & Reception

• Provide professional reception coverage, greeting visitors and managing arrivals. 
• Ensure a welcoming and efficient experience for all clients, guests, and employees. 
• Answer and direct incoming calls and enquiries. 
• Manage visitor sign-in procedures and coordinate guest arrivals with hosts. 

Meeting Rooms & Hospitality

• Prepare meeting rooms to ensure they are clean, organised, and ready for use. 
• Provide refreshments and catering support for meetings and client visits where required.
• Coordinate external catering deliveries and assist with meeting hospitality setup and clearing. 
• Ensure the kitchen and tea point areas are consistently maintained to a high standard of organisation. Administrative & Operational Support 
• Assist with meeting room bookings and workplace coordination where required. 
• Support courier deliveries, collections, and internal distribution of packages. 
• Maintain operational records and communicate maintenance or facilities issues to the relevant teams. 

Events Support

• Assist with the setup and breakdown of internal and client events. 
• Provide on-the-day support for meetings and events, including hospitality and guest coordination. 

ROLE SPECIFIC SKILLS REQUIRED

• Customer Service Excellence – delivers a professional, friendly, and proactive service to clients and colleagues. 
• Organisation & Attention to Detail – ensures spaces, bookings, and hospitality arrangements are accurate and well-prepared. 
• Communication Skills – communicates clearly and professionally with visitors, colleagues, and service teams. 
• Team Collaboration – works effectively with reception, business support, facilities, and event teams. 
• Adaptability & Prioritisation – able to manage multiple requests and prioritise tasks in a busy environment. 
• Problem Solving – responds quickly to operational issues and escalates where appropriate.

ABOUT YOU 

• A passion for all things creative and advertising 
• Resilience to keep positive in a fast-paced environment 
• Thrive on working in a high-energy environment, where no two days are the same 
• Be proactive with a can-do attitude - be eager to get your sleeves rolled up and learn 
• Strive for excellence - be proud of your work and have meticulous attention to detail 
• Friendly and approachable 
• Build rapport and are able to quickly establish excellent working relationships 
• Live and breathe the agency’s values 
• Strives for excellence 
• Team player