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Full-time
Posted 58d ago
Apply by Jun 15
~40 hrs/week
Responsibilities
Lead the sales team on the shop floor to deliver an elevated, personalized client experience through authentic brand storytelling. Manage daily operations and business metrics to drive conversion and maintain luxury brand standards during peak trading periods.
Requirements
Proven experience supervising a team in a retail or customer-focused environment, preferably within the luxury sector. Must be an effective communicator capable of motivating staff and upholding impeccable professional grooming and presentation standards.
Full job description
Overview
Our flagship store at Bicester Village stands as a key presence within one of Europe’s most prestigious luxury retail destinations, welcoming a high volume of domestic and international clientele.
Following an extensive refurbishment, the store reopens with a renewed and elevated expression of the brand- presenting the full Ralph Lauren lifestyle within a space that reflects our heritage,craftsmanshipand authenticity.
As we enter this next chapter, we are seeking a Sales Lead who will play a pivotal role in shaping the client experience and supporting the continued evolution of this iconic location.
Responsibilities
Leadership Through Storytelling
You lead by example on the shop floor, setting the standard for authentic brand storytelling. You coach and inspire your team to deliver meaningful, tailored client interactions that embody Ralph Lauren’s sensibilities.
Elevated Client Experience
You confidently manage a high-footfall environment while ensuring every client journeyremainspersonalised and considered. You foster long-term client relationships and drive loyalty through exceptional service standards.
Floor Leadership & Energy Management
You confidently lead the floor during peak trading periods, ensuring seamless coordination across the team. You manage pace,maintainservicestandardsand respond dynamically to client needs while protecting the integrity of the brand experience.
Commercial Ownership
You understand the connection between storytelling and performance. You actively support the delivery of key business metrics, analysing performance, driving conversion, and ensuring operational excellence without compromising the integrity of the brand experience.
Team Development & Culture
You contribute to a high-performing team culture by mentoring colleagues, supporting training initiatives, and reinforcing professional standards. You act as a role model for presence,credibilityand attention to detail.
Operational Excellence
You support daily operations, ensure adherence to brand standards, and take ownership of key responsibilities in the absence of senior management.
Qualifications
Proven experienceleading or supervising a teamwithin a retail or customer‑focused environment; luxury retail experience is ideal but not essential.
Confident and effective communicator with the ability to delegate, motivate, and support team members during peak trading periods
Demonstrates strong ownership and accountability in ensuring exceptional customer service and resolving issues promptly.
Ability to uphold and drivebrand standards, ensuring impeccable presentation, grooming, and store operationsat all times.
Capable of working collaboratively while also providingdirection and guidanceto achieve store targets, KPIs, and operational goals.