Chicago, Illinois, United States · Hybrid
$113k–$132k/yr
Who You Are You catch problems before they explode—testing edge cases and degraded paths others overlook so production fire drills can be prevented. You care deeply about the tools you use and create, shaping the interna…
Skills: Test Automation, CI/CD, Performance Engineering, Distributed Systems, Ruby
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the design and development of scalable automation frameworks and CI/CD pipelines to improve software reliability. Conduct performance validation and root cause analysis across distributed applications and telecommunications platforms.
Requires a degree in Computer Science or related field with 4-7 years of experience in software development or QA infrastructure. Proficiency in multiple programming languages and experience with containerized environments and performance testing is essential.
You catch problems before they explode—testing edge cases and degraded paths others overlook so production fire drills can be prevented. You care deeply about the tools you use and create, shaping the internal frameworks and pipelines your team depends on. Your work validates millions of real-time customer interactions every day, from web to telephony platforms, and you’re always growing through peer reviews, knowledge sharing, and mentoring. You thrive in flexible, human-centered environments where hybrid collaboration and sustainable engineering aren’t just buzzwords, but the way you work. If you love building robust, high-throughput test platforms as much as we do, we’d love to hear from you!
At Vail, our QA Engineering team is deeply technical—we don’t just validate features, we build the frameworks and infrastructure that test real-world signaling flows, analyze media quality, and run performance tests that mimic millions of live voice and web sessions. We're engineers at heart, with a QA-first mindset and a passion for building robust, scalable systems that reveal issues before our customers do.
The base salary range provided is determined by market data matched to the job description and the level of the position, based in our industry and the Chicagoland area. We often consider candidates who do not meet all the qualifications listed in the job description (i.e., more or less years of experience, etc.). Therefore, an offer for this position may differ from the base salary range provided depending on the qualifications/skills of the candidate. In this case, an updated pay scale would be provided.
At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times, when someone calls a customer support hotline, Vail is routing or interacting with that call.
We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment.
We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:
We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation, and development efforts.
Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees with the flexibility to collaborate with team members based on business needs.
For over thirty years, Fortune 500 companies in financial services, retail and hospitality, software, and wireless communications industries have relied on Vail Systems’ highly-scalable, fault-tolerant telephony software services to deliver innovative customer care solutions to their customers. These services include but are not limited to: Advanced Network Routing and Call Control, Caller Authentication and Risk Scoring, Conversational IVR/IVA Solutions, and Customer Experience Analytics. To take advantage of these services, Vail customers have the option to work with Vail Professional Services or to build on our voice and messaging API, FreeClimb. Vail’s unique combination of enterprise-grade security, platform reliability, and wide range of services is unprecedented.
Offices: 2 N Riverside Plaza, Suite 225, Chicago, IL 60606, US · 570 Lake Cook Road, Ste. 400, Deerfield, Il 60015, US
For over thirty years, Fortune 500 companies in financial services, retail and hospitality, software, and wireless communications industries have relied on Vail Systems’ highly-scalable, fault-tolerant telephony software services to deliver innovative customer care solutions to their customers. These services include but are not limited to: Advanced Network Routing and Call Control, Caller Authentication and Risk Scoring, Conversational IVR/IVA Solutions, and Customer Experience Analytics. To take advantage of these services, Vail customers have the option to work with Vail Professional Services or to build on our voice and messaging API, FreeClimb. Vail’s unique combination of enterprise-grade security, platform reliability, and wide range of services is unprecedented.
Offices: 2 N Riverside Plaza, Suite 225, Chicago, IL 60606, US · 570 Lake Cook Road, Ste. 400, Deerfield, Il 60015, US
