London, England, United Kingdom · Hybrid
About Odin Odin is building the investment infrastructure for the future of private markets. We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our …
Skills: Customer experience, Relationship management, Financial services, Venture capital, Private equity
New York, New York, United States · Hybrid
$175k–$210k/yr
About Odin Odin is building infrastructure for the future of private markets. We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to m…
Skills: Product design, Visual design, Systems thinking, User-centric design, Information architecture
London, England, United Kingdom · Hybrid
$105k–$150k/yr
About Odin Private markets are overdue a design transformation, and there is still no design-led company setting the standard for the category. Most products in the space look and feel like a bank statement from 2009. We…
Skills: Product Design, Visual Design, Systems Thinking, Information Architecture, Interaction Design
London, England, United Kingdom · Hybrid
$80k–$115k/yr
About Odin Odin is building infrastructure for the future of private markets. We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to m…
Skills: Growth Marketing, Product-Led Growth, SEO, Performance Marketing, Content Strategy
New York, New York, United States · Hybrid
$145k–$194k/yr
About Odin Private markets are overdue a design transformation, and there is still no design-led company setting the standard for the category. Most products in the space look and feel like a bank statement from 2009. We…
Skills: Product Design, Visual Design, Systems Thinking, Information Architecture, Interaction Design
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Manage the end-to-end customer experience for investors and founders throughout the deal lifecycle, from pre-close to ongoing reporting. Act as the primary point of contact to resolve complex issues, triage urgent matters, and provide feedback to the product team to improve processes.
Requires at least 5 years of experience in a relationship-driven role, preferably within VC, private equity, or a regulated financial environment. Candidates must possess strong communication skills, the ability to remain calm under pressure, and a high-ownership mindset.
Odin is building the investment infrastructure for the future of private markets.
We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to make it radically easier to raise and deploy capital, so that anyone, anywhere, can back the companies and ideas they believe in.
Our first product is a full-stack platform for launching and running private investment firms - think Shopify for VC and PE. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits.
We’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets, covering investments from pre-seed to series E. This includes household names like ElevenLabs, OpenAI, SpaceX, xAI, Anduril, etc. but also new companies creating everything from synthetic brains to small nuclear reactors.
Our Investor Experience at Odin is how we win.
Our customers come to us at the highest-stakes moments of their professional lives. They’re closing deals, calling capital, moving real money, and dealing with real regulators. When something breaks or feels uncertain, you are the person they turn to. You are the face of Odin in those moments.
Your job is not to close tickets. Your job is to make sure customers love Odin so much they tell other people about us and make every future customer’s experience better than the last.
Own the end-to-end experience for our customers (angels, VCs, GPs, LPs and founders) across the full deal lifecycle: pre-close, closing, post-close and ongoing reporting.
Be the primary respondent on inbound questions, with the authority and judgement to move deals forward and resolve hard cases without escalation.
Triage with judgement: spot what’s urgent, what’s risky (money or compliance), what can be self-served and what genuinely needs Product, Ops or Compliance, and route accordingly.
Reduce ticket volume by going to the root cause. Identify the patterns and feed back to Product with clarity and conviction. The goal is fewer tickets next quarter than this one.
Be the internal voice of the customer. When something keeps coming up, you don’t just log it, you advocate for it until it’s fixed, and then you go back to the customer and close the loop.
Set the tone and standards for how Odin shows up to customers. Document what good looks like. Help the team raise the bar.
You take real pride in how you come across. You see communication & relationship-building as a craft.
You have at least 5 years of experience in a relationship-driven role. Direct experience in VC, private equity, finance, or a regulated environment is a strong plus.
You’re calm and clear under pressure. When customers are stressed and money is on the line, you meet them where they are: confident, peer-level, no apology theatre, no fluff.
When something is painful or repetitive, your instinct is to fix the root cause, not to power through it.
You have high conviction. You’ll push back, you’ll challenge, and you’ll back down when you’re wrong. You’d rather be useful than be liked.
You’re a high-ownership, low-ego team player. You leave ego at the door, you default to “we”, and you raise the bar through how you show up day-to-day.
You can write really well. Tone matters. Our customers are sophisticated, busy and pay close attention.
You want a startup, not a corporate. You can articulate why: high ownership, fast-moving, ambiguous, real impact, real growth, no waiting for permission.
We’re a London-based team. This is a role where being in the office - working closely with the founders and wider teams - makes a real difference. The speed and intensity we operate at make in-person collaboration crucial, and we expect at least three days per week in the office.
Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support
Wellness: £1,000 annual budget for health, therapy or fitness
Parental Leave: Enhanced maternity, adoption, paternity and partner leave
Pension: 4% employer contribution with salary sacrifice options
Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total)
Work From Anywhere: Up to 6 weeks per year working from anywhere globally
Birthday Leave: An additional day of leave
Odin uses the data generated on construction sites to improve safety, reduce risk, and help lower insurance costs.
Odin is the first fully integrated software platform for managing workforce risk on enterprise scale construction sites. We work with builders to manage their workforce, reduce risk, and help projects stay on time and on budget. Our industry-leading software puts site owners back in control with a comprehensive view into valuable, actionable data. Our solutions improve safety and security by automating compliance, increasing accountability, and reducing risk. We're gearing up for a big year: more clients, more capabilities in our product, more team members on our stellar and fully-remote team, and continuing to increase our growth rate.
Offices: New York, New York 10001, US
Odin uses the data generated on construction sites to improve safety, reduce risk, and help lower insurance costs.
Odin is the first fully integrated software platform for managing workforce risk on enterprise scale construction sites. We work with builders to manage their workforce, reduce risk, and help projects stay on time and on budget. Our industry-leading software puts site owners back in control with a comprehensive view into valuable, actionable data. Our solutions improve safety and security by automating compliance, increasing accountability, and reducing risk. We're gearing up for a big year: more clients, more capabilities in our product, more team members on our stellar and fully-remote team, and continuing to increase our growth rate.
Offices: New York, New York 10001, US
