Porto, Portugal · Hybrid
$70k–$90k/yr
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.…
Skills: Engineering Management, System Architecture, Scalability, Availability, Hiring
Seoul, South Korea · On-site
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.…
Skills: Swift, Kotlin, iOS Development, Android Development, SDK Development
Seoul, South Korea · On-site
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.…
Skills: Full Stack Development, Node.js, JavaScript, Angular, React.js
United States · Remote OK
$150k–$175k/yr
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.…
Skills: Google Cloud Platform, Kubernetes, Terraform, Networking, Go
Seoul, South Korea · On-site
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.…
Skills: Site Reliability Engineering, Cloud Infrastructure, Observability, Incident Management, Automation
United States · Remote OK
$115k–$130k/yr
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.…
Skills: Python, JavaScript, TypeScript, Full Stack Engineering, API Development
Los Angeles, California, United States · Hybrid
$80k–$100k/yr
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.…
Skills: Data Pipeline Engineering, Technical Discovery, Cloud Infrastructure, SQL, ETL Systems
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Lead an engineering team in conceptualizing new features and making critical technical and architectural decisions. Balance product delivery with technical debt while managing team performance, coaching, and career growth.
Requires experience leading teams building scalable products and expertise in web development and modern software practices. Must possess strong communication skills and proficiency in at least one programming language.
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
We are looking for an experienced and skilled Engineering Manager to join and lead an engineering team. This role requires a balanced blend of the following traits:
Technical acumen - A good understanding of architectural complexities of a real time system, comprehension of the nuances of scalability and availability, awareness of the pros and cons of different technologies, and the ability to drive the right decisions through intelligent questioning
Vision - Coming up with, and articulating, a clear vision to the team, with a clear understanding of where the business is headed and how the team fits in that picture
Hiring and Performance Management - Identify, recruit, and retain high performing engineers on their team; conversely, provide constructive feedback when needed and keep a high bar of performance
We are a small global product development team with big ambitions. We move fast but also adopt modern best practices of software engineering. We like efficiency & robustness in both code and team processes.
Please note that this position requires 2 days worked in office in Porto, Portugal.
Annual Portugal Hiring Range: €70,000 - €90,000
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
#LI-Hybrid
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Great customer experiences are engineered from the foundation up.
UJET is a cloud-native customer experience platform that replaces fragmented contact center 'stacks'. We help enterprises deliver fast, personalized customer service through intelligent orchestration, mobile-native experiences, and conversational analytics—without the fragmented systems that force agents to swivel between 4-10 disconnected tools. The UJET Platform AXO (Agentic Experience Orchestration) — New A persistent AI layer that runs underneath every interaction, natively integrating enterprise-wide data and systems without forcing agents to manage the chaos. AI-Powered Contact Center A modern CCaaS platform that unifies voice, video, chat, SMS, email, and social into one agent workspace. Core capabilities: Smart Routing: Context-aware routing based on customer data, agent skills, and interaction history. Mobile-Native Support: In-app voice, video calling, screen sharing, media exchange, and biometric authentication. CRM Integration: Native connectors to Salesforce, Zendesk, Microsoft Dynamics, and custom CRMs with real-time data sync. Unified Agent Desktop: One interface with full customer context, suggested responses, and click-to-execute workflows. Real-Time Supervisor Tools: Live monitoring, whisper coaching, barge-in, and AI-powered quality management. Spiral by UJET — Conversational Analytics 100% conversation analysis with autonomous taxonomy generation. What it does: Analyzes every call, chat, and email (not the industry standard 3-5% sample) Auto-generates conversation categories without months of consultant-led taxonomy setup. Surfaces root causes, sentiment trends, and emerging issues in real-time. Identifies successful resolution patterns and agent best practices. We believe AI should empower and equip, so we build with a simple philosophy: AI for the grind, humans for the gold. Want a better customer experience? Start with the right foundation. Start here. ▿
Offices: 201 3rd St, Suite 950, San Francisco, California 94103, US · 11801 Domain Blvd, 3rd Floor, Austin, Texas 78758, US · 10F, 518, Teheran-ro Gangnam-gu, Seoul, 06180, KR · Rua de 5 de Outubro 288, Ramalde, Porto 4100-007, PT
Great customer experiences are engineered from the foundation up.
UJET is a cloud-native customer experience platform that replaces fragmented contact center 'stacks'. We help enterprises deliver fast, personalized customer service through intelligent orchestration, mobile-native experiences, and conversational analytics—without the fragmented systems that force agents to swivel between 4-10 disconnected tools. The UJET Platform AXO (Agentic Experience Orchestration) — New A persistent AI layer that runs underneath every interaction, natively integrating enterprise-wide data and systems without forcing agents to manage the chaos. AI-Powered Contact Center A modern CCaaS platform that unifies voice, video, chat, SMS, email, and social into one agent workspace. Core capabilities: Smart Routing: Context-aware routing based on customer data, agent skills, and interaction history. Mobile-Native Support: In-app voice, video calling, screen sharing, media exchange, and biometric authentication. CRM Integration: Native connectors to Salesforce, Zendesk, Microsoft Dynamics, and custom CRMs with real-time data sync. Unified Agent Desktop: One interface with full customer context, suggested responses, and click-to-execute workflows. Real-Time Supervisor Tools: Live monitoring, whisper coaching, barge-in, and AI-powered quality management. Spiral by UJET — Conversational Analytics 100% conversation analysis with autonomous taxonomy generation. What it does: Analyzes every call, chat, and email (not the industry standard 3-5% sample) Auto-generates conversation categories without months of consultant-led taxonomy setup. Surfaces root causes, sentiment trends, and emerging issues in real-time. Identifies successful resolution patterns and agent best practices. We believe AI should empower and equip, so we build with a simple philosophy: AI for the grind, humans for the gold. Want a better customer experience? Start with the right foundation. Start here. ▿
Offices: 201 3rd St, Suite 950, San Francisco, California 94103, US · 11801 Domain Blvd, 3rd Floor, Austin, Texas 78758, US · 10F, 518, Teheran-ro Gangnam-gu, Seoul, 06180, KR · Rua de 5 de Outubro 288, Ramalde, Porto 4100-007, PT
