Iloilo City, Western Visayas, Philippines · On-site
Director, Call Center Operations For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more wit…
Skills: Call Center Operations, Sales Leadership, Customer Service Management, Performance Metrics Analysis, Budget Management
Cedar Hill, Texas, United States · On-site
Field Technician – Mobile Repairs uBreakiFix by Asurion Love technology, troubleshooting, and working on the go? Join uBreakiFix by Asurion as a Field Technician and turn your passion for tech into a career. You’ll trave…
Skills: Tech Repair, Customer Service, Smartphone Diagnosis, Tablet Repair, Soldering
Calamba, Laguna, Philippines · On-site
QA Technician - Operations JOB CODE PHL5066 JOB PROFILE NAME (Title) QA Technician - Operations MANAGEMENT LEVEL 9 Staff DISCIPLINE REPORTS TO FSLA CLASSIFICATION Pay Rate Type: Salary The Quality Assurance Technician is…
Skills: Continuous Improvement, Quality Manufacturing, Problem Solving, PDCA, DMAIC
Cincinnati, Ohio, United States · On-site
In-Home Sales & Tech Support (Part Time) This is a local, in-home field role requiring daily travel to customer residences – not Remote. $23.00/hr. + mileage reimbursement + phone stipend + sales commission Part-Time Sch…
Skills: Sales, Technical Support, Customer Service, Negotiation, Problem Solving
Oklahoma City, Oklahoma, United States · On-site
Retail Sales Technician [16.25] + unlimited sales bonus potential If you enjoy helping people repair and get to know their tech devices, our Retail Sales Technician role is for you. At uBreakiFix by Asurion, we provide g…
Skills: Technical Troubleshooting, Electronic Device Repair, Customer Service, Retail Sales, Upselling
Sterling, Colorado, United States · On-site
Position Overview The Portfolio Information Security Officer (PISO) is a senior, director-level leader serving as the primary security advisor for assigned lines of business. Reporting to the Deputy Chief Information Sec…
Skills: Cyber Risk Advisory, Application Security, Cloud Security Architecture, Identity And Access Management, Secure SDLC
Fort Wayne, Indiana, United States · On-site
Love fixing tech and want a job on the go? Join uBreakiFix by Asurion as a Field Technician and get paid to travel locally, solve tech problems, and make customers smile—all while growing your skills and career. Why You'…
Skills: Smartphone Repair, Tablet Repair, Soldering, Customer Service, Diagnostics
Philadelphia, Pennsylvania, United States · On-site
Store Leader [24.75] + unlimited sales bonus potential Our Store Leaders are high-impact contributors who drive store performance, coach high-performing teams, and shape customer experiences. At uBreakiFix by Asurion, we…
Skills: Team Leadership, Sales Management, Customer Service, Performance Coaching, Inventory Management
Sterling, Colorado, United States · On-site
Position Overview The Senior Manager, Third Party Risk Management leads Asurion’s enterprise vendor and supply-chain risk program as a second line of defense. This role owns the end-to-end third-party risk lifecycle—inta…
Skills: Third Party Risk Management, Vendor Risk Lifecycle, NIST CSF 2.0, ISO 27001, SOC 2
Sterling, Colorado, United States · On-site
Position Overview The Director, Cyber Risk leads Asurion’s cyber and technology risk management discipline and is accountable for a consistent, outcome-driven program the business can rely on for decision-making. This st…
Skills: Cyber Risk Management, Risk Quantification, GRC Platforms, NIST CSF 2.0, ISO 27001/27005
Stirling, Scotland, United Kingdom · On-site
Position Overview Asurion is seeking a Sr. Director, Cyber Risk and Trust, to lead the enterprise function responsible for strengthening customer trust, governing cybersecurity risk, enabling regulatory and framework ali…
Skills: Cyber Risk Management, Governance Risk and Compliance (GRC), Third-Party Risk Management, Security Assurance, Policy and Standards Governance
Madison, Wisconsin, United States · On-site
Retail Sales Technician East Madison, WI $17.00/hr + unlimited sales bonus potential Retail Sales Technician at uBreakiFix – the job that introduces techies to the world of customer service. We’re hiring individuals whos…
Skills: Customer Service, Retail Sales, Electronics Repair, Diagnostics, Troubleshooting
Salt Lake City, Utah, United States · On-site
In-Home Sales & Tech Support (Part Time) This is a local, in-home field role requiring daily travel to customer residences – not Remote. Pay Rate: $24.50 hourly + mileage reimbursement + phone stipend + sales commission …
Skills: Sales, Technical Support, Customer Service, Negotiation, Problem Solving
Calamba, Laguna, Philippines · On-site
Continuous Improvement Engineer 2 JOB CODE PHL5210 JOB PROFILE NAME (Title) Continuous Improvement Engineer 2 MANAGEMENT LEVEL 39 Senior Professional DISCIPLINE REPORTS TO FSLA CLASSIFICATION The Continuous Improvement E…
Skills: Lean Six Sigma, DMAIC, Process Mapping, Root Cause Analysis, Statistical Analysis
Island, Kentucky, United States · On-site
In-Home Sales & Tech Support (Full-Time) This is a local, in-home field role requiring daily travel to customer residences – not Remote. Pay Rate: $24.80 hourly + mileage reimbursement + phone stipend + sales commission …
Skills: Sales, Technical Support, Customer Service, Negotiation, Problem Solving
El Paso, Texas, United States · On-site
In-Home Sales & Tech Support (Part Time) Pay Rate: $20.05 + mileage reimbursement + phone stipend + sales commission Part-Time Schedule: 5 evenings/week – Hours: 4:05pm to 9:00pm About the Role: We’re looking for In-Home…
Skills: Sales, Technical Support, Customer Service, Negotiation, Problem Solving
Dover, Delaware, United States · On-site
$15/hr–$16/hr
Love fixing things and helping people? Join uBreakiFix by Asurion as a Retail Technician where you’ll repair devices, support customers, and get paid for leveling up your skills. Why Join Us? Starts at $15/hr-$16.50 + mo…
Skills: Device Repair, Troubleshooting, Customer Service, Inventory Management, Soldering
Niagara Falls, New York, United States · On-site
Our Store Leaders are vital stakeholders in our business. They are the face of the Asurion store network and drivers of our growth trajectory. At uBreakiFix by Asurion, we are the go-to destination for tech help, offerin…
Skills: Team Leadership, Coaching, Customer Service, Sales, Inventory Management
Louisville, Kentucky, United States · On-site
"POSITION OVERVIEW: The DES Coach supervises and coordinates the daily activities of the Delivery Expert Setup Operation. The main responsibility of a Coach is to motivate, develop, and guide a team of remote Technicians…
Skills: Team Leadership, Performance Management, Sales Coaching, Customer Service, Critical Thinking
Smyrna, Georgia, United States · On-site
Manager, Partner Marketing (Verizon Business) Position Summary The Manager, Partner Marketing supports the growth and performance of Asurion services within Verizon Business. This role is responsible for leading marketi…
Skills: Partner Marketing, Project Management, Sales Enablement, Stakeholder Management, Product Launches
Iloilo City, Western Visayas, Philippines • On-site
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Lead and manage daily call center operations for up to 500+ agents to ensure high levels of customer service and sales performance. Develop growth strategies, manage departmental budgets, and collaborate with stakeholders to implement operational improvements.
Extensive leadership experience in call center operations, customer service, and sales is required. Proven ability to manage large-scale teams, analyze performance data, and stabilize organizations through effective programming.
Director, Call Center Operations
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
What you will be doing:
As Director, Call Center Operations you are highly visible, dynamic, and not shy of results. In this leadership role, you foster healthy relationships with internal business partners, and promote a healthy work/life balance. You value a people-oriented culture and encourage collaboration and teamwork. You are gratified when setting employees on professional development journeys and consider their achievements your success.
You bring with you extensive Call Center, operational, customer service, and sales leadership experience lending to strength in the following areas: developing new leaders, establishing, implementing and setting controls around processes, instilling best practices, goal setting, and exemplifying key leadership traits such as integrity, drive for results and celebrating success.
Your dedication to the success of day-to-day operations, profitability of the Call Center, and driving a culture of customer service and sales is visible through the team's results. You are the expert resource for processes and tasks associated with the Call Center. You evaluate and report key performance metrics with the confidence to share the credit and the blame. You are familiar with rapid growth in the Call Center environment, possess the desired skills and background to support large-scale sales team operations, and have proven ability in stabilizing an organization through effective programs.
Essential Duties and Responsibilities:
Managing daily Call Center performance ensuring high levels of Customer Service
Driving sales, operational, and customer service metrics by communicating expectations, motivating, and holding all leaders accountable for the performance and behaviors of the entire team
Driving and motivating the team to master sales behaviors and resources, customer service capabilities, and deep Connected Home product knowledge
Using data to identify trends and insights, root cause, anticipate challenges, and developing team-wide action plans that drive sales and operational performance consistent with Asurion’s Core Values
Collaborating with business partners to proactively develop improvement initiatives
Conduct periodic employee reviews with call center management and employees and meet 100% annual reviews as directed by Senior Leadership and Human Resources
Conduct other responsibilities as set by Customer Care Leadership
Successfully lead up to 500+ call center agents and management team
Motivating and generating enthusiasm among employees, thereby promoting excellent morale
Providing honest and timely performance and culture-fit feedback while identifying opportunities for growth and learning
Creating, recommending, and implementing a Call Center growth strategy
Developing and managing the annual departmental budget, including identification of and clear justification of key variances to the senior Call Center leadership team
Assist Senior Stakeholders in establishing clear roles, direction, responsibilities, and performance requirements for the Call Center Management team
Assist in skills assessment by measuring and reviewing periodic performance, delivering feedback, assessing reactions, and responding appropriately
Promote retention of valuable resources and develop capabilities to advance key business initiatives
Assist the Senior Stakeholder in providing strategic and tactical planning for the Call Center to ensure quality interactions with clients, subscribers, associate satisfaction, and operational effectiveness
Perform cost-benefit analysis and identify cost efficiencies and savings opportunities
Lead Enterprise-wide initiatives to advance performance in all call centers
Assist Senior Stakeholders in defining Call Center KPI's and effectively implement them
We take care of you (benefits/perks):
Competitive pay and benefits including health, dental, and vision
Retirement savings plan
Paid time off
Continuing education support
Ongoing training to grow your skills
About Asurion
Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.
We provide fast and affordable repair for the devices that power you.
uBreakiFix by Asurion provides professional repair services for anything with a power button, from smartphones, tablets, and computers to game consoles, smart speakers, and drones—and everything in between. While common repairs include cracked screens, battery issues, and water damage, our repair experts have fixed millions of devices and can help with most any tech mishaps. We offer free, no-obligation diagnostics on all gadgets, as well as a low-price guarantee and 90-day warranty on all repairs. When tech breaks, we can fix it at nearly 700 uBreakiFix by Asurion stores across the U.S. and Canada, plus a network of more than 600 We Come to You mobile repair vehicles. Visit uBreakiFix.com for more information.
Offices: 200 S. Orange Avenue, Suite 200, Orlando, FL 32801, US
We provide fast and affordable repair for the devices that power you.
uBreakiFix by Asurion provides professional repair services for anything with a power button, from smartphones, tablets, and computers to game consoles, smart speakers, and drones—and everything in between. While common repairs include cracked screens, battery issues, and water damage, our repair experts have fixed millions of devices and can help with most any tech mishaps. We offer free, no-obligation diagnostics on all gadgets, as well as a low-price guarantee and 90-day warranty on all repairs. When tech breaks, we can fix it at nearly 700 uBreakiFix by Asurion stores across the U.S. and Canada, plus a network of more than 600 We Come to You mobile repair vehicles. Visit uBreakiFix.com for more information.
Offices: 200 S. Orange Avenue, Suite 200, Orlando, FL 32801, US
