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Full-time
Posted 4d ago
~40 hrs/week
Responsibilities
The role focuses on maintaining operational data accuracy and managing system setups for users. It also involves handling process-based customer needs, such as permits and licenses, and training the operations team on system usage.
Requirements
Candidates should possess strong communication and project management skills with an entrepreneurial mindset. A passion for food, startups, and the ability to handle ambiguity is highly desired.
Full job description
Who we are
At Picnic, we’re reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.
What you’ll do
Support operations organization by ensuring operational data is correct, and users are set up correctly to use the operating systems.
Run quality assurance and data audit activities to ensure data is accurate and updated.
Manage process-based customer needs on behalf of the operations team, such as payments, alcohol applications, tobacco licenses, health permits, etc, liaising with external counsel as required.
Train the operations team on the use of systems, acting as the key interface with the team via phone and email support in a professional and efficient manner
Support other activities within Business Operations as required.
What we’re looking for
Ability to think strategically and act tactically; you enjoy rolling up your sleeves and making things happen
Excellent communication and project management skills
Entrepreneurial, resourceful, and comfortable with ambiguity
Passion for food, startups, or improving the future of office-based culture
Why join us
Drive real impact: Be part of building the operational engine behind a fast-growing startup that’s redefining how work gets done.
Own your city: Take full ownership of your city’s performance and see the direct results of your ideas and execution every single day.
Work with purpose: Join a mission-driven team focused on making the workplace experience better for thousands of people.
Grow with us: At Picnic, there’s room to grow—personally and professionally—as we scale and take on new challenges together.
What else you need to know
This role is based in our Bogotá office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
Ready to join us as we serve those who serve others?
#LI-Onsite
Related keywords
Business OperationsData AuditQuality AssurancePermitsLicensingStartupOperational EngineCity PerformanceSystem TrainingOffice Culture
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Today, restaurants run on dozens of disconnected systems, POS, delivery apps, kiosks, payments, and ordering platforms that rarely work well together.
Otter is building the operating system that connects them.
Our platform unifies ordering, POS, kiosks, payments, and restaurant operations into a single system used by over 100,000+ restaurants around the world. We integrate with hundreds of platforms and process millions of transactions.
We’re building the technology layer for the future of restaurants.
All-in-one Restaurant Operating System.
Today, restaurants run on dozens of disconnected systems, POS, delivery apps, kiosks, payments, and ordering platforms that rarely work well together.
Otter is building the operating system that connects them.
Our platform unifies ordering, POS, kiosks, payments, and restaurant operations into a single system used by over 100,000+ restaurants around the world. We integrate with hundreds of platforms and process millions of transactions.
We’re building the technology layer for the future of restaurants.