Jobs at True Sky Federal Credit Union (Now Hiring) — 4 open

True Sky Federal Credit Union

MSO I

Edmond, Oklahoma, United States · On-site

Entry level

True Sky Credit Union Structured Compensation - Job Description MSO I Data Year: 2024 Prepared On: 04/30/2024 Department: Branches Grade: 7 Reports To: Branch Manager Classification: Non-Exempt Supervises Direct: 0 Super…

Skills: Customer Service, Cross-selling, Cash Handling, Financial Transactions, Communication Skills

True Sky Federal Credit Union

ITM Service Specialist

Oklahoma City, Oklahoma, United States · On-site

Entry level

True Sky Credit Union Structured Compensation - Job Description ITM Service Specialist Data Year: 2026 Prepared On: 11/13/2025 Department: Operations Support Grade: 7 Reports To: ITM Supervisor Classification: Non-Exempt…

Skills: Customer service, Financial transactions, Technical support, Cross-selling, Cash handling

True Sky Federal Credit Union

MSO II

Oklahoma City, Oklahoma, United States · On-site

Mid level

True Sky Credit Union Structured Compensation - Job Description MSO II Data Year: 2024 Prepared On: 04/30/2024 Department: None Grade: 8 Reports To: Branch Manager Classification: Non-Exempt Supervises Direct: 0 Supervis…

Skills: Financial Transaction Processing, Cross-selling, Member Services, Cash Handling, Conflict Resolution

True Sky Federal Credit Union

MSO I

Oklahoma City, Oklahoma, United States · On-site

Mid level

True Sky Credit Union Structured Compensation - Job Description MSO I Data Year: 2024 Prepared On: 04/30/2024 Department: Branches Grade: 7 Reports To: Branch Manager Classification: Non-Exempt Supervises Direct: 0 Super…

Skills: Financial Transaction Processing, Cross-selling, Member Services, Cash Handling, Conflict Resolution

MSO I

True Sky Federal Credit Union

Edmond, Oklahoma, United States • On-site

Entry level

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Part-time
high school
Posted 5d ago
~40 hrs/week

Responsibilities

The MSO I is responsible for processing member financial transactions with high accuracy while proactively cross-selling credit union products and services. They must maintain high service standards and participate in branch goals to empower members and enrich their financial lives.

Requirements

Candidates must have a high school diploma or GED and one to three years of related experience. Strong communication skills and the ability to handle cash and operate office equipment are required.

Full job description

True Sky Credit Union

Structured Compensation - Job Description

MSO I

Data Year: 2024
Prepared On: 04/30/2024

Department:

Branches

Grade:

7

Reports To:

Branch Manager

Classification:

Non-Exempt

Supervises Direct:

0

Supervises Indirect:

0

Approved By:

President

Effective Date:

04/08/2024

Revised Date:

04/08/2024

Role:

Provide a single source of excellent service to serve our members with their financial needs. Proactively cross sells credit union products and services within the guidelines of the established performance program. Active participation to meet branch WIG program, lead measures, and commitments. Provide high quality service to empower our members and enrich their lives.

Essential Functions & Responsibilities:

E

30%

Receives and processes member financial transactions, including deposits, withdrawals, transfers and loan payments and balance cash drawer with 100% accuracy.

E

25%

Enthusiastically promote and cross-sell all Credit Union products and services to enhance our member’s financial well-being.

E

20%

Stay logged into the queues for maximum availability for the members. Maintain appropriate queue times, call ratio, call handle time, and call wait times; put work aside to assist waiting members.

E

15%

Open and service member accounts. Meet or exceed the established individual new accounts goals and member branch WIG expectations. Accurately and confidently assisting members with all member service requests.

E

5%

Adheres to “Great Service Guidelines” to deliver our commitment of providing high-quality service to empower our members and enrich their lives. Promote a positive culture by embracing and adapting to new technology and changes in the workplace.

N

5%

Performs other duties as assigned in a positive and team-oriented manner.

Performance Measurements:

1.	Participate in branch WIG expectations, including commitments to achieve the established individual goals. Attend and engage in weekly meetings making adjustments as required to meet minimum expectations.

2.	Meet or exceed the established expectations of selling all ancillary products and additional products and services..

3.

Consistently deliver exceptional service by following “Great Service Guidelines.” Arrive to work on time to serve members and keep unscheduled absences or tardiness to no more than two per month. Receive acceptable performance feedback from secret shopper program. Promote a positive culture by embracing and adapting to new technology and changes in the workplace.

4.	To stay current and comply with all federal and state regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC) and all credit union policies and procedures.

Knowledge and Skills:

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Must have good communication skills. 10-key calculator, computer skills and typewriter skills. Bilingual skills preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Related keywords

Credit UnionMember ServiceFinancial TransactionsCross-sellingCash DrawerBank Secrecy ActBSAOFACBranch OperationsCustomer SupportData AccuracyRegulatory Compliance10-keyBilingualConflict ResolutionFinancial Services

About True Sky Federal Credit Union

LinkedIn Visit site

Where You Truly Belong.

Industry: Banking
Company size: 51-200 employees
Founded: 1946
Headquarters: Oklahoma City, Oklahoma
LinkedIn followers: 1,939

True Sky Credit Union has been serving the Oklahoma City metro area since 1946. We're a not-for-profit and member-owned financial institution providing low rates, minimal fees, and customer service that you can’t beat. What started as a desire to help FAA employees with their financial needs has grown into more than we could have ever imagined. We strive to serve, empower and enrich our members and communities. Here at True Sky Credit Union, we are truly Oklahomans who are passionate about helping our local communities. Our mission is to serve our members to the best of our ability, empower communities to become educated in finances and enrich our members’ lives by knowing who is handling their money and making their dreams come true. We're open for business, here for our community, and excited to show you what we can offer you. We have convenient locations in the metro area, including branches in Mustang, Capitol Hill, Norman, Edmond, Moore, Northwest Oklahoma City, Yukon, and even an office at the Mike Monroney Aeronautical Center. Visit us today and see why True Sky Credit Union is where you truly belong.

Offices: 10201 S Western Ave, Oklahoma City, Oklahoma, US · 3805 S Western Ave, Oklahoma City, Oklahoma, US · 2350 W Danforth Rd, Edmond, Oklahoma, US · 361 East Highway 152, Oklahoma City, OK 73064, US · 1212 W Lindsey St, Norman, Oklahoma, US

Personal Savings and Checking AccountsConsumer LoansConsumer Credit CardsCredit Score AnalysisHome LoansOnline Servicesand Mobile BankingBankingFinancial ServicesCredit

View all jobs at True Sky Federal Credit Union

About True Sky Federal Credit Union

LinkedIn Visit site

Where You Truly Belong.

Industry: Banking
Company size: 51-200 employees
Founded: 1946
Headquarters: Oklahoma City, Oklahoma
LinkedIn followers: 1,939

True Sky Credit Union has been serving the Oklahoma City metro area since 1946. We're a not-for-profit and member-owned financial institution providing low rates, minimal fees, and customer service that you can’t beat. What started as a desire to help FAA employees with their financial needs has grown into more than we could have ever imagined. We strive to serve, empower and enrich our members and communities. Here at True Sky Credit Union, we are truly Oklahomans who are passionate about helping our local communities. Our mission is to serve our members to the best of our ability, empower communities to become educated in finances and enrich our members’ lives by knowing who is handling their money and making their dreams come true. We're open for business, here for our community, and excited to show you what we can offer you. We have convenient locations in the metro area, including branches in Mustang, Capitol Hill, Norman, Edmond, Moore, Northwest Oklahoma City, Yukon, and even an office at the Mike Monroney Aeronautical Center. Visit us today and see why True Sky Credit Union is where you truly belong.

Offices: 10201 S Western Ave, Oklahoma City, Oklahoma, US · 3805 S Western Ave, Oklahoma City, Oklahoma, US · 2350 W Danforth Rd, Edmond, Oklahoma, US · 361 East Highway 152, Oklahoma City, OK 73064, US · 1212 W Lindsey St, Norman, Oklahoma, US

Personal Savings and Checking AccountsConsumer LoansConsumer Credit CardsCredit Score AnalysisHome LoansOnline Servicesand Mobile BankingBankingFinancial ServicesCredit

View all jobs at True Sky Federal Credit Union

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