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$16/hr–$22/hr
Full-time
high school
Posted 37d ago
~40 hrs/week
Responsibilities
The Office Assistant manages front-office operations, including patient registration, scheduling, and payment collection. They ensure smooth clinic workflow by coordinating communication between patients and clinical staff while maintaining organized records.
Requirements
A high school diploma or GED is preferred, along with required customer service experience. Preferred qualifications include clerical experience, knowledge of medical terminology, and proficiency with computer appointment software.
Full job description
Job DetailsJob Location: Trinity Health Medical Arts - Minot, ND 58701Position Type: Full TimeSalary Range: $16.39 - $22.95 HourlyJob Shift: DaysJob Category: Customer & Admin SupportPosition Summary:
The Office Assistant supports daily front-office operations by providing courteous, efficient, and accurate administrative services within the clinic setting. This role greets patients, coordinates registration and scheduling, answers incoming calls, collects payments, and ensures each interaction reflects a high standard of customer service. Working closely with clinical and administrative staff, the Office Assistant helps maintain smooth clinic workflow by keeping records organized, supporting clear communication, and responding effectively to changing operational needs. This position functions within a collaborative, service-oriented team environment and may also provide coverage in other reception areas as needed to support continuity of care and clinic operations.
Key Responsibilities
Greet and register patients, verify required information, and process payments in accordance with clinic procedures. Schedule, update, and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access. Answer and triage incoming calls, route messages appropriately, and provide clear, courteous communication to patients and staff. Maintain organized front office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks. Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies. Provide cross coverage in other reception or clinic areas to support continuity of operations during staff absences or high volume periods. QualificationsLicenses and Certifications Required:
None
Educational Requirements
HS Diploma or GED, preferred
Experience Requirements
Customer service experience or training, required. Preferably six (6) months minimum Experience in a clerical or office setting, preferred Medical terminology knowledge, preferred Experience with computer appointment software, preferred
Special Skills or Training Requirements
Ability to communicate effectively in person and on the telephone Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution Ability to handle confidential and sensitive information Ability to work in a fast paced environment; working efficiently and multitasking Compliance with all Privacy and Confidentiality Standards per Trinity’s policies
Physical Requirements
The Office Assistant primarily performs work at a computer workstation, requiring frequent sitting with intermittent standing, walking, reaching, and handling of office materials. The role may involve occasional lifting or carrying of light items such as supplies or paperwork. Adequate vision, hearing, and verbal communication skills are essential for interacting with patients, managing phone calls, and completing detailed clerical tasks.
Environmental Requirements
Work occurs in an outpatient clinic reception environment with routine contact with patients, families, and clinical staff. The role may involve frequent interruptions, moderate noise, and proximity to patient-care areas. Adherence to safety practices, infection-prevention protocols, and confidentiality standards is required when working with patient information and navigating shared clinic spaces.
Trinity Health is a nonprofit, integrated care system serving northwest/central North Dakota and Eastern Montana. With a tertiary care hospital in Minot, close to a dozen rural health clinics, and a long-term care facility, Trinity provides a full complement of healthcare services to the region.
Offices: 2305 37th Ave SW, Minot, North Dakota 58701, US
Trinity Health is a nonprofit, integrated care system serving northwest/central North Dakota and Eastern Montana. With a tertiary care hospital in Minot, close to a dozen rural health clinics, and a long-term care facility, Trinity provides a full complement of healthcare services to the region.
Offices: 2305 37th Ave SW, Minot, North Dakota 58701, US