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Senior Credit & Collections Specialist

Chattanooga, Tennessee, United States · On-site

Mid level

Position Summary The Senior Credit & Collections Specialist plays a critical role in protecting company cash flow by managing customer credit, reducing aged receivables, and driving effective collection efforts. This ind…

Skills: Accounts Receivable, Collections, Credit Evaluation, Aging Reports, Credit Limits

Trident logo

Senior Credit & Collections Specialist

Trident

Chattanooga, Tennessee, United States • On-site

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Mid level

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  • Full-time
  • Posted 6d ago
  • ~40 hrs/week

Responsibilities

Manage a high-volume customer portfolio to ensure timely payment of invoices and reduce aged receivables. Evaluate customer creditworthiness and resolve payment disputes through collaboration with internal departments.

Requirements

Requires 3-5+ years of experience in Accounts Receivable and Collections, preferably within the transportation or logistics industry. Proficiency in ERP/TMS systems and advanced Microsoft Excel skills are essential.

Full job description

Position Summary

The Senior Credit & Collections Specialist plays a critical role in protecting company cash flow by managing customer credit, reducing aged receivables, and driving effective collection efforts. This individual will partner closely with the Director of Accounts Receivable to evaluate customer creditworthiness, monitor portfolio risk, resolve payment disputes, and ensure timely collections across a large transportation and logistics customer base.

This role is ideal for someone who enjoys problem-solving, building customer relationships, and taking ownership of a high-volume receivables portfolio in a fast-paced logistics environment.

Responsibilities

  • Manage an assigned portfolio of customer accounts to ensure timely payment of outstanding invoices.
  • Perform collection activities through phone calls, emails, and customer portals while maintaining professional customer relationships.
  • Review customer aging reports daily and prioritize collection efforts based on risk and delinquency.
  • Investigate and resolve invoice discrepancies by partnering with Billing, Operations, Sales, and Customer Service.
  • Evaluate new customer credit applications, trade references, and financial information to recommend credit limits.
  • Monitor existing customer credit exposure and recommend adjustments to payment terms or credit limits.
  • Negotiate payment arrangements while balancing customer relationships with company financial objectives.
  • Maintain accurate collection notes and documentation within company systems.
  • Escalate high-risk accounts to the Director of Accounts Receivable as necessary.
  • Monitor customer payment trends and identify accounts showing signs of increased credit risk.
  • Maintain compliance with company credit policies and internal controls.
  • Participate in process improvement initiatives designed to streamline collections and improve cash flow.

Qualifications

  • 3–5+ years of experience in Accounts Receivable, Collections, and Credit
  • Transportation, logistics, brokerage, or freight industry experience strongly preferred.
  • Experience managing high-volume customer portfolios.
  • Strong understanding of:
    • Commercial collections
    • Customer credit evaluations
    • Aging reports
    • Credit limits
    • Payment terms
    • Cash application concepts
  • Experience working within TMS and ERP systems such as McLeod and ePay preferred.
  • Advanced Microsoft Excel skills.
  • Excellent written and verbal communication skills.
  • Strong negotiation and conflict resolution abilities.
  • Exceptional organizational and time management skills.
  • Ability to manage multiple priorities in a deadline-driven environment.

Related keywords

Credit & CollectionsAccounts ReceivableTransportationLogisticsFreightBrokerageCash FlowCredit RiskAging ReportsCredit LimitsPayment TermsCash ApplicationTMSERPMcLeodePay

About Trident

LinkedInVisit site

Chattanooga, TN + St. Petersburg, FL + Maple Grove, MN + Charleston, SC Inc. 5000 List for over 6 Years!

Industry
Transportation, Logistics, Supply Chain and Storage
Company size
201-500 employees
Founded
2013
Headquarters
Chattanooga, Tennessee
LinkedIn followers
9,923

Trident is one of North America’s leading transportation providers headquartered in Chattanooga, TN. We broker a wide variety of commodities including wood, steel, brick, perishable food items, and much more. Trident is dedicated to providing the highest quality customer service to its customers and its carriers. We have instilled a culture that embraces teamwork, innovation, and a highly rewarding and motivating atmosphere. Trident embraces the concept that a positive work environment contributes to top-quality customer service. For more information visit us at www.tridenttransport.com

Offices: 505 Riverfront Pkwy, Chattanooga, Tennessee 37402, US · 360 Central Ave, Suite 950, St Petersburg, Florida 33701, US · 7351 Kirkwood Ln N, Ste 144, Maple Grove, Minnesota 55369, US · 205 Manufacturers Rd, Suite 200, Chattanooga, Tennessee 37405, US

Flatbed TruckingIntermodalTruckloadLess-Than-TruckloadRail ServicesTemperature ControlledDrayageand Over-DimensionalFinanceImpact Investing
View all jobs at Trident

About Trident

LinkedInVisit site

Chattanooga, TN + St. Petersburg, FL + Maple Grove, MN + Charleston, SC Inc. 5000 List for over 6 Years!

Industry
Transportation, Logistics, Supply Chain and Storage
Company size
201-500 employees
Founded
2013
Headquarters
Chattanooga, Tennessee
LinkedIn followers
9,923

Trident is one of North America’s leading transportation providers headquartered in Chattanooga, TN. We broker a wide variety of commodities including wood, steel, brick, perishable food items, and much more. Trident is dedicated to providing the highest quality customer service to its customers and its carriers. We have instilled a culture that embraces teamwork, innovation, and a highly rewarding and motivating atmosphere. Trident embraces the concept that a positive work environment contributes to top-quality customer service. For more information visit us at www.tridenttransport.com

Offices: 505 Riverfront Pkwy, Chattanooga, Tennessee 37402, US · 360 Central Ave, Suite 950, St Petersburg, Florida 33701, US · 7351 Kirkwood Ln N, Ste 144, Maple Grove, Minnesota 55369, US · 205 Manufacturers Rd, Suite 200, Chattanooga, Tennessee 37405, US

Flatbed TruckingIntermodalTruckloadLess-Than-TruckloadRail ServicesTemperature ControlledDrayageand Over-DimensionalFinanceImpact Investing
View all jobs at Trident

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