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We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded…
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded…
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We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded…
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We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded…
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Mid level$5.7B raised
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded…
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded…
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Entry level$5.7B raised
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Entry level$5.7B raised
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Myrtle Beach, South Carolina, United States · On-site
Entry level$5.7B raised
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Full-time
Health insurance, Dental coverage, Discounted hotel and resort stays, E-learning courses, Shuttle services, Career advancement opportunities
Posted 6d ago
~40 hrs/week
Responsibilities
The Owner Engagement Specialist manages and re-engages owners wishing to sell their vacation ownership while providing account management and resolution for complaints. They are responsible for meeting retention targets and ensuring all administrative tasks comply with statutory requirements.
Requirements
Candidates must have previous experience in an inbound customer service role at a senior or team leader level. A thorough understanding of club guidelines, regulations, and strong negotiation skills are required to effectively communicate with owners.
Full job description
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
We are seeking an experienced Owner Engagement Specialist to join our team in Clark!
How You’ll Shine
Manage and re-engage owners wishing to sell their Club Wyndham South Pacific ownership.
Manage and enhance the relationship of the club with all owners wishing to sell their ownership.
Educate owners where appropriate on what they have purchased and promote benefits of owning CWSP ownership.
Use appropriate resolution toolbox options to ensure all negative experiences are turned around.
Use engagement techniques to overcome any objections, provide solutions and re-engage owners in a timely manner.
Provide account management function for owners wishing to sell their ownership.
Manage all resell requests within Customer Hub, ensuring that all cases are correctly recorded, organized and followed up in a timely manner.
Provide any insights on trends for reasonings why owners wish to sell their ownership.
Interact with other internal teams to enable fast, effective responses to owner queries.
Escalation contact for all owners wishing to sell their ownership, providing first point resolution to all complaints or negative experiences.
Ensuring bookings and administration are managed in accordance with statutory requirements of ASIC.
Perform any other task as directed by the Customer Experience Leadership Team
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
Assist the manager in completing required periodical reports.
Maintain a high level of product and regulatory knowledge of any elements of the Club Wyndham South Pacific Product and Club Rules and Guidelines, including all material disclosed in the Prospectus or Product Disclosure Statement and Sales and Marketing literature.
How You’ll Be Rewarded
Career advancement and training opportunities that will enhance the quality of your professional life
Rewards & Recognition
Competitive Health insurance with Dental Coverage
Discounted hotel and resort stay at Wyndham properties
E learning Courses
A fun and fantastic work environment that includes exciting activities and Events
Occupational Health and Safety Compliant Workplace
Shuttle Services
What You Will Bring
Previous experience in an inbound customer service role (call centre) at a Senior or Team Leader level.
Possess a thorough understanding of Club Wyndham South Pacific Club guidelines and regulations (per Governing Documents), WVRAP sales and incentive programs for WM Owners and exchange company rules (RCI, OVC etc.) for the ability to explain, justify and communicate these to owners in verbal or written forms.
Strong personal values regarding customer service, delivering on the promise and integrity in all activities
Excellent verbal communication and professional telephone manner with the ability to actively listen, problem solve and communicate with customers and team members in a professional, courteous manner.
Exceptional written communication for concise and professional written correspondence with particular attention to detail (grammar, punctuation, spelling etc.), and accuracy of information.
Attention to detail, thoroughness and accuracy.
Demonstrated problem solving and negotiation skills, with experience in complaints management and conflict resolution
Ability to quickly build rapport at all levels
Ability to take direction when instructed and to make independent decisions when necessary
Ability to work with minimal supervision, remote from the core team
Sound knowledge of National Consumer Credit Code, Privacy Act and other related regulatory acts.
Have the ability to interpret legislation as required reasonably.
Intermediate knowledge in Microsoft products & the ability to learn new systems as needed
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year. The company’s extensive Vacation Ownership portfolio includes trusted and iconic vacation club brands with a combined 270+ resorts worldwide, offering quality, flexibility, and value to more than 800,000 timeshare owners. Through its Travel and Membership business line, the company unlocks even more travel inspiration and opportunities via its signature subscription travel club, Travel + Leisure GO, and pioneering timeshare exchange network, RCI. With hospitality and responsible tourism at its heart, the company’s 19,000+ dedicated associates around the globe help the company achieve its mission to put the world on vacation.
Offices: 6277 Sea Harbor Dr, Orlando, Florida 32821, US
Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year. The company’s extensive Vacation Ownership portfolio includes trusted and iconic vacation club brands with a combined 270+ resorts worldwide, offering quality, flexibility, and value to more than 800,000 timeshare owners. Through its Travel and Membership business line, the company unlocks even more travel inspiration and opportunities via its signature subscription travel club, Travel + Leisure GO, and pioneering timeshare exchange network, RCI. With hospitality and responsible tourism at its heart, the company’s 19,000+ dedicated associates around the globe help the company achieve its mission to put the world on vacation.
Offices: 6277 Sea Harbor Dr, Orlando, Florida 32821, US