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Full-time
Posted 10d ago
Apply by Aug 3
~40 hrs/week
Responsibilities
The Banquet Captain supervises and coordinates banquet staff to ensure flawless event execution, from setup to breakdown. They act as the primary contact for clients while maintaining service excellence and safety standards across all resort venues.
Requirements
Candidates must have at least 3 years of experience in banquet or event service leadership within a resort or large venue. The role requires strong supervisory skills, the ability to work flexible hours including weekends and holidays, and the physical capacity to perform manual tasks.
Full job description
Overview
As a Banquet Captain at Town and Country Resort, you’ll be the hands-on leader orchestrating unforgettable events—from elegant weddings to corporate conventions. Supervising a team of around 110 banquet staff, you’ll ensure flawless setup, seamless service, and smooth execution across all banquet venues. Step into a key leadership role in one of San Diego’s premiere meeting and event resorts. With a vast convention footprint and a dynamic team to lead, this opportunity is perfect for a hospitality professional ready to guide extraordinary events and foster team success. Pay Rate $19 #towncountrysd
Responsibilities
Supervise and coordinate banquet staff during setup, service, and breakdown phases of events.
Ensure all banquet spaces are arranged precisely to Banquet Event Orders (BEOs) and layout standards.
Lead pre-event briefings, assign staff duties, and manage staffing levels to meet event needs.
Monitor guest experience on the floor, promptly addressing questions, requests, or adjustments.
Serve as the primary contact with event planners and clients before and during functions to ensure satisfaction.
Collaborate with kitchen, stewards, catering, and other departments to maintain service excellence.
Uphold safety, sanitation, and alcohol service regulations throughout all operations.
Manage inventory of banquet equipment, supplies, and linens; report discrepancies promptly.
Mentor and train banquet staff on service standards, problem resolution, and best practices.
Assist in other duties as assigned to keep everything running efficiently.
Qualifications
Minimum of 3 years of experience in banquet or event service leadership at a resort or large venue.
Strong supervisory and team-motivation skills in high-volume environments.
Exceptional organizational, communication, and guest service abilities.
Ability to stay calm, decisive, and solution-oriented under pressure.
Flexible schedule is a must—events often include evenings, weekends, and holidays.
Physical Requirements:
Ability to stand and walk for extended periods throughout shifts.
Frequent bending, kneeling, reaching, and climbing stairs across event spaces.
Must be capable of lifting, carrying, pushing, or pulling up to 50 lbs, e.g., trays, linens, equipment.
Comfortable working in dynamic environments—conference centers, ballroom floors, banquet halls, and outdoor spaces.
Cvent Top 250 Meeting Hotel and Best Resort in San Diego by San Diego Magazine
Industry
Hospitality
Company size
501-1,000 employees
Founded
1953
Headquarters
San Diego, CA
LinkedIn followers
3,146
San Diego’s Town and Country Resort offers a unique, mid-century modern design and laid-back Southern California vibe. The resort boasts 295,050 square feet of versatile campus-style meeting and event spaces, including 100,000 square feet of outdoor venues, all conveniently located on one level. Plus, San Diego’s mild climate ensures you can enjoy a seamless indoor-outdoor flow nearly year-round – whether under the sun or the stars.
After a productive day of meetings, attendees can indulge in five distinctive restaurants and bars, unwind in the penthouse fitness center with Peloton bikes, or enjoy relaxing around the fire pits. Comfortable guest rooms with plush pillow-top beds and luxurious 100% Egyptian cotton bedding complete the recipe for a successful event experience.
Town and Country Resort is centrally located in San Diego, just 6.5 miles from the airport and minutes from the city's best beaches and popular attractions including SeaWorld San Diego and the San Diego Zoo. Additionally, San Diego International Airport offers nonstop service from over 80 destinations, including Atlanta, Pittsburgh, Philadelphia, Chicago, Seattle, Raleigh-Durham, Charlotte, Baltimore, and Washington D.C.
Offices: 500 Hotel Circle North, San Diego, CA 92108, US
Leisure DestinationMeetings and EventsWeddings and Corporate EventsFitness CenterConvention Centerand Restaurant EventsResortsRecreationRestaurants
Cvent Top 250 Meeting Hotel and Best Resort in San Diego by San Diego Magazine
Industry
Hospitality
Company size
501-1,000 employees
Founded
1953
Headquarters
San Diego, CA
LinkedIn followers
3,146
San Diego’s Town and Country Resort offers a unique, mid-century modern design and laid-back Southern California vibe. The resort boasts 295,050 square feet of versatile campus-style meeting and event spaces, including 100,000 square feet of outdoor venues, all conveniently located on one level. Plus, San Diego’s mild climate ensures you can enjoy a seamless indoor-outdoor flow nearly year-round – whether under the sun or the stars.
After a productive day of meetings, attendees can indulge in five distinctive restaurants and bars, unwind in the penthouse fitness center with Peloton bikes, or enjoy relaxing around the fire pits. Comfortable guest rooms with plush pillow-top beds and luxurious 100% Egyptian cotton bedding complete the recipe for a successful event experience.
Town and Country Resort is centrally located in San Diego, just 6.5 miles from the airport and minutes from the city's best beaches and popular attractions including SeaWorld San Diego and the San Diego Zoo. Additionally, San Diego International Airport offers nonstop service from over 80 destinations, including Atlanta, Pittsburgh, Philadelphia, Chicago, Seattle, Raleigh-Durham, Charlotte, Baltimore, and Washington D.C.
Offices: 500 Hotel Circle North, San Diego, CA 92108, US
Leisure DestinationMeetings and EventsWeddings and Corporate EventsFitness CenterConvention Centerand Restaurant EventsResortsRecreationRestaurants