Auckland, Auckland, New Zealand · Hybrid
Fulltime, PermanentBased: Auckland About us Qualmark is New Zealand tourism’s official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark logo you can be assure…
Skills: Service Delivery Leadership, People Leadership, B2B Service Management, Relationship Management, Commercial Acumen
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Lead a team of Qualmark Specialists to deliver high-quality quality assurance assessments and ensure a positive member experience. Oversee day-to-day service delivery, including workflow management, process improvement, and the integration of AI tools to lift productivity.
Requires proven experience in service delivery leadership within the B2B sector and knowledge of the New Zealand tourism industry. Candidates must possess strong people leadership skills, commercial acumen, and the ability to travel domestically.
Qualmark is New Zealand tourism’s official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark logo you can be assured that it has met global quality and sustainable tourism business standards.
What will you be doing | Ngā whaingaWe’re looking for a Service delivery Manager to lead our team of Qualmark Specialists and ensure that our highly valued quality assurance assessments are delivered with consistency, high quality and care.
This is a leadership role where you’ll balance people leadership, operational excellence, relationship management and continuous improvement.
You will:
We’re looking for someone with:
At Qualmark, you’ll be part of a team that supports tourism businesses to lift quality, strengthen sustainability and deliver exceptional visitor experiences. This is an opportunity to make a meaningful contribution to New Zealand tourism while leading a capable and committed team.
If you’re an experienced service delivery leader who enjoys building high-performing teams, improving systems and creating value for customers, this could be a great next opportunity.
How to Apply | Me pēhea te tuku tonoTo apply, please send us your resume and covering letter. For tracking and evaluation purposes, all applications must be submitted on-line through the Tourism New Zealand careers website.
Applications Close: Thursday 2nd July
Tourism New Zealand is the organisation responsible for marketing New Zealand to the world as a visitor destination.
Tourism New Zealand is the organisation responsible for marketing New Zealand as a holiday destination. The major tool we use to do this is the 100% Pure New Zealand marketing campaign, a campaign that has evolved over the past decade to make New Zealand one of the world's most well-respected tourism brands.
Offices: 1 Willis Street, Level 23, Wellington, Wellington 6011, NZ · 1 Nelson St, Auckland, Auckland 1010, NZ
Tourism New Zealand is the organisation responsible for marketing New Zealand to the world as a visitor destination.
Tourism New Zealand is the organisation responsible for marketing New Zealand as a holiday destination. The major tool we use to do this is the 100% Pure New Zealand marketing campaign, a campaign that has evolved over the past decade to make New Zealand one of the world's most well-respected tourism brands.
Offices: 1 Willis Street, Level 23, Wellington, Wellington 6011, NZ · 1 Nelson St, Auckland, Auckland 1010, NZ
