Jobs at Tomlinson Group of Companies (Now Hiring) — 8 open

• Respond to customer inquiries, pricing requests, cash sale (COD) requests, quotations, and special project opportunities. 

• Review tender documents to identify concrete specifications, quantities, and project requirements. 

• Prepare, maintain, and distribute pricing information and support the administration of customer pricing programs. 

• Support sales objectives by maintaining customer relationships and identifying opportunities to grow existing accounts. 

• Follow up on quotations, bid results, project opportunities, and workload tracking activities. 

• Review daily invoicing for accuracy and assist with customer account administration. 

• Enter customer orders accurately and efficiently, ensuring delivery details, schedules, and customer instructions are complete. 

• Coordinate customer requirements with Dispatch, Production, Quality Control, and Sales teams. 

• Facilitate mix design requests and technical inquiries with the Quality Control Department. 

• Promote value-added products and services to customers where appropriate. 

• Provide customers with product information and application guidance. 

• Interact regularly with plant personnel to support daily operational requirements. 

• Answer a high volume of incoming calls and emails in a professional and timely manner. 

• Maintain accurate records and documentation related to customer accounts, orders, and quotations. 

• Perform other duties as assigned. 

• Strong customer service orientation with excellent verbal and written communication skills. 

• Ability to thrive in a fast-paced, high-volume, deadline-driven environment. 

• Strong organizational, multitasking, and time-management skills. 

• Demonstrated problem-solving abilities and sound decision-making skills. 

• Ability to balance customer expectations with operational requirements. 

• Strong attention to detail and commitment to accuracy. 

• Self-motivated, dependable, and adaptable to changing priorities. 

• Ability to build effective working relationships with customers and internal stakeholders. 

• Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and Word. 

• Experience with SAP, CRM systems, and SharePoint is considered an asset. 

• Ability to read and interpret construction drawings, specifications, and tender documents is considered an asset. 

• Flexibility to support operational requirements outside regular business hours when required. 

WORKING CONDITIONS

• Primarily office-based environment with extended periods of sitting, computer work, and telephone use. 

• Frequent interaction with customers, sales staff, dispatch personnel, and plant operations. 

• Occasional travel to customer sites, plants, and project locations may be required. 

• May require flexibility outside standard business hours to support operational and customer needs. 

EDUCATION & EXPERIENCE 

• High school diploma or equivalent is required. 

• College diploma or university degree in Business, Sales, Construction Management, or a related field is considered an asset. 

• Previous experience in customer service, inside sales, dispatching, logistics, ready-mix concrete, construction materials, or a related industry is preferred. 

• Experience reviewing construction drawings, specifications, and tender documents is considered an asset. 

• Completion of concrete technology or industry-related courses is considered an asset. 

• Bilingualism (English/French) is considered an asset.

COMPESATION INFORMATION:
The expected range for this position is $65,000 - $75,000. Placement within the range is dependent on a variety of factors including qualifications and experience.