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Skills: Business Analysis, Commercial Domain Expertise, AI Solutions, Requirements Documentation, Stakeholder Management
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Field Service Engineer II (Electron Microscopy) D.C. Remote
Washington, District of Columbia, United States · Remote OK
$31/hr–$42/hr
Mid level$20B raised
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Field Service Engineer, Global Service and Support (Dae-Jeon)
Daejeon, South Korea · On-site
Mid level$20B raised
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Electrical Engineer III – Process Monitoring Products
Winsford, England, United Kingdom · On-site
Senior$20B raised
Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office Job Description As part of the Thermo Fisher Scientific team, you…
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Full-time
bachelor degree
Posted 25d ago
~40 hrs/week
Responsibilities
Own the business analysis and requirements for Enterprise Commercial AI solutions by partnering with various commercial teams. Lead process discovery sessions, document user stories, and drive stakeholder adoption to measure business value realization.
Requirements
Requires over 10 years of experience in digital product delivery with a strong background in commercial processes and CRM tools. Must possess knowledge of GenAI, enterprise data platforms, and Agile methodologies with a bachelor's degree in a related field.
Full job description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Senior Business Analyst - Commercial Domain
Thermo Fisher Scientific Inc. is the global leader in scientific solutions, generating an annual revenue of around $40 billion. Our Mission is to empower our customers to enhance global health, environmental cleanliness, and safety. Whether our customers are expediting research in life sciences, resolving intricate analytical issues, improving laboratory efficiency, advancing patient well-being through diagnostics, or pioneering life-altering therapies, we are committed to providing unwavering support.
About the Team
Our Automation, AI, and Data (AAD) team empowers Thermo Fisher colleagues to integrate cutting-edge digital solutions into their daily workflows, enhancing innovation and efficiency. Our goal is to democratize automation, AI, and data, remove bottlenecks, and to bring clarity to new ways of working that prepare us for the future. By leveraging these advancements, we are better equipped to serve our customers and support our mission to make the world healthier, cleaner and safer.
Key Responsibilities
Own business analysis and requirements for Enterprise Commercial AI solutions.
Partner with Sales, Marketing, Commercial Excellence, Customer Experience, Pricing, Commercial Operations, Customer Service, and CRM teams.
Good knowledge on how Commercial teams operate, their workflows and the related tools of trade
Document business requirements, user stories, and acceptance criteria.
Collaborate with Digital Technology, Data & AI, Product Management, and Engineering.
Lead workshops and process discovery sessions.
Drive stakeholder adoption and change management.
Measure KPIs and business value realization.
Required Qualifications
10+ years in enterprise digital product delivery or business analysis.
3+ years as Business Analyst, Product Owner, Product Analyst, or similar.
Experience in delivering Software solutions for Commercial teams.
Thorough knowledge of Commercial processes including CRM, Lead-to-Opportunity, Quote-to-Order, Pricing, Forecasting, Marketing, Customer Service, and Analytics.
Experience with Salesforce, Dynamics 365, SAP Sales Cloud, Oracle CX, HubSpot, Marketo, Veeva CRM, or similar.
Knowledge of GenAI, Agentic AI, Microsoft Copilot, Azure AI, APIs, and enterprise data platforms.
Experience in Agile/Scrum.
Hands-on with Jira, Power BI, SQL, Excel, Azure DevOps, and process mapping.
Strong stakeholder management and communication skills.
Education
Bachelor's degree in Business Analytics, Information Systems, Computer Science, Business Administration, Engineering, or related field.
Preferred Qualifications
Experience delivering AI for Commercial organizations.
Familiarity with Microsoft Fabric, Power Platform, Microsoft 365 Copilot, and Dynamics 365.
CSPO, CBAP, PMI-PBA, or SAFe certification.
Success Profile
Combines Commercial domain expertise with business analysis, product thinking, and AI knowledge to deliver scalable solutions that improve customer experience, commercial productivity, and measurable business value.
Equal Opportunity Employer Statement
Thermo Fisher Scientific is an equal opportunity employer. All qualified applicants will receive consideration for employment in accordance with applicable laws.
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
Analytical InstrumentsLaboratory Supply Chain Programs and eCommerceLaboratory EquipmentLab ServicesSpecialty DiagnosticsLife SciencesPharma Servicesand CDMOElectronicsHealth Care
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
Analytical InstrumentsLaboratory Supply Chain Programs and eCommerceLaboratory EquipmentLab ServicesSpecialty DiagnosticsLife SciencesPharma Servicesand CDMOElectronicsHealth Care