Basingstoke, England, United Kingdom · On-site
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Thermo Fisher Scientific recently announced that it has entered into an agreement to sell its microbiology business to Astorg, a leading pa…
Skills: Customer Service, CMMS, ERP Systems, Microsoft Office Suite, Good Documentation Practices
Bengaluru, Karnataka, India · On-site
Work Schedule Third Shift (Nights) Environmental Conditions Office Job Description About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately…
Skills: Quote-to-Cash, Order-to-Cash, CRM Management, ERP Systems, Microsoft Dynamics 365
Ciudad de México, Mexico · Remote OK
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Us as a Senior Safety Reporting Coordinator – Make an Impact at the Forefront of Innovation At Thermo Fisher Scientific, you’ll discov…
Skills: Safety reporting, Pharmacovigilance, Clinical trial management, Data entry, Project coordination
Detroit, Michigan, United States · On-site
Work Schedule Second Shift (Afternoons) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold, Some degree of P…
Skills: Manufacturing operations, Good manufacturing practices, Equipment maintenance, Safety compliance, Batch record documentation
Colombia, Cundinamarca, Colombia · Remote Solely
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringin…
Skills: R, Statistical Analysis, Data Manipulation, Causal Inference, Longitudinal Data Analysis
Budapest, Central Hungary, Hungary · Hybrid
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mis…
Skills: Export order management, Logistics coordination, Shipping administration, Customer service, Order fulfillment
Riverside, California, United States · On-site
$18/hr–$27/hr
Work Schedule Standard (Mon-Fri) Environmental Conditions Warehouse Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our c…
Skills: Warehouse operations, Forklift operation, RF scanning, Inventory management, Shipping and receiving
Middleton, Wisconsin, United States · On-site
Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office Job Description ManagerDepartment: BiopharmaceuticalsLocation: Middleton, Wisconsin J…
Skills: GMP, Laboratory management, Project management, Staff development, Quality systems
Mexico City, Mexico · Hybrid
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Us as a Clinical Trial Coordinator – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 pharmaceu…
Skills: Clinical trial coordination, Administrative support, Project management, Regulatory document review, Data analysis
São Paulo, São Paulo, Brazil · Remote Solely
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description This position can be hired in at Operations Strategy Consultant, Lead or Sr Lead levels. These align to AD/D/Sr D within our organizaiton a…
Skills: Operational strategy, Proposal development, Clinical research, Financial acuity, Budget management
Roskilde, Region Zealand, Denmark · On-site
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Er du struktureret og proaktiv? Trives du med at tage ansvar og arbejde tæt sammen med forretningen? Så kan det være dig, vi søger til vore…
Skills: Accounting, Financial reporting, Invoice processing, 3-way matching, Fixed assets management
Wuppertal, North Rhine-Westphalia, Germany · Hybrid
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Finance Analyst (m/f/d) Job-ID: R-01358289 Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of app…
Skills: Financial analysis, Manufacturing finance, Plant controlling, Cost accounting, SAP
Grand Island, New York, United States · On-site
$16/hr–$26/hr
Work Schedule Third Shift (Nights) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nai…
Skills: Manufacturing equipment operation, Equipment troubleshooting, Good manufacturing practices, Computer interface operation, Quality management systems
Loughborough, England, United Kingdom · Remote Solely
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our coll…
Skills: Consultative selling, Relationship building, CRM systems, Salesforce, Microsoft Office
Pittsburgh, Pennsylvania, United States · Hybrid
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our coll…
Skills: Cloud Architecture, Cybersecurity, Data Architecture, Automation, Network Infrastructure
Seoul, South Korea · Remote Solely
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Us as a Clinical Trial Coordinator – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 pharmaceu…
Skills: Clinical trial coordination, Project management, Regulatory document review, Data analysis, eTMF management
Uppsala, Uppsala County, Sweden · Remote OK
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers find cures for cancer, protectin…
Skills: Sales training, Healthcare sales, Coaching, Mentoring, Presentation skills
Bengaluru, Karnataka, India · On-site
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description How will you make an impact? The Paid Media Specialist is responsible for planning, launching, maintaining, updating and optimizing paid se…
Skills: Paid Media, SEM, Programmatic Advertising, Digital Marketing, Google Ads
Georgia, United States · Remote Solely
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Us as a Senior Clinical Trial Coordinator – Make an Impact at the Forefront of Innovation At Thermo Fisher Scientific, our mission is …
Skills: Clinical trial coordination, Clinical operations, eTMF, GoBalto, Regulatory documentation
Grand Island, New York, United States · On-site
$22/hr–$36/hr
Work Schedule First Shift (Days) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, No contact lens allowed; prescriptive glasses will be provided, Some degree of PPE (Personal…
Skills: Manufacturing, Good manufacturing practices, Equipment troubleshooting, Quality management systems, Documentation
Basingstoke, England, United Kingdom • On-site
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The Lead Customer Service Administrator manages service requests, coordinates with vendors, and processes work orders to ensure efficient workflow. They act as a key liaison between customers, sales teams, and operational departments to maintain high standards of service and documentation.
Candidates must have at least 4 years of customer service experience, preferably within a laboratory or scientific setting. Proficiency in CMMS, ERP systems, and Microsoft Office is required, along with strong organizational and problem-solving skills.
Thermo Fisher Scientific recently announced that it has entered into an agreement to sell its microbiology business to Astorg, a leading pan-European private equity firm with deep expertise in healthcare, focused on a select set of subsectors, including pharmaceutical services and technology, medtech and related services, life science tools and diagnostics.
This decision follows a thoughtful evaluation as part of Thermo Fisher’s ongoing business strategy to actively manage and strengthen our portfolio.
We expect the transaction will be completed in the second half of 2026, subject to customary closing conditions and applicable regulatory approvals. Until the transaction is complete, Thermo Fisher will continue to operate the business.
If you join the microbiology business prior to the close of the transaction, your employment is expected to transition to Astorg.
For more information, please review:
DESCRIPTION:
Join our team as a Lead Customer Service Administrator at Thermo Fisher Scientific, where you'll contribute to delivering exceptional service to our customers. This position connects customers, sales teams, and operational departments, ensuring smooth workflow management and customer satisfaction. You'll manage service requests, coordinate with vendors, process work orders, and maintain accurate documentation while upholding our standards of excellence. Working with laboratory and scientific equipment, you'll help support our mission of enabling customers to make the world healthier, cleaner, and safer through administrative support and process optimization.
REQUIREMENTS:
• 4 years of customer service experience, preferably in a laboratory or scientific environment
• Preferred Fields of Study: Business, Finance, or related field
• Strong proficiency in computerized maintenance management systems (CMMS) and ERP systems
• Advanced skills in Microsoft Office Suite, particularly Excel, Word, and PowerPoint
• Experience with Good Documentation Practices (GDP) and regulated record-keeping
• Strong problem-solving abilities and attention to detail
• Excellent written and verbal communication skills
• Ability to work independently and as part of a cross-functional team
• Strong organizational skills and ability to prioritize multiple tasks
• Experience in vendor management and coordination
• Proficiency in generating and analyzing reports and metrics
• Ability to adapt to changing priorities
• Commitment to safety protocols and procedures
• Knowledge of laboratory operations and GXP environments preferred
• Ability to provide technical training and guidance to team members
• Strong project management and process improvement skills
• Additional language capabilities preferred
About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
