Hartford, Connecticut, United States · On-site
WHO WE ARE At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values—Celebration, Accountability, Passion…
Skills: IT Operations, Service Desk Management, ITSM, Operational Leadership, Process Governance
Memphis, Tennessee, United States · On-site
Job Title: Licensed Practical Nurse – LPN Job Location: Memphis, TN Job Type: Full-Time We are looking for an LPN to join our Home Health team. Come make a difference in the Memphis County area and surrounding communitie…
Skills: Patient Care, Nursing, Clinical Documentation, Patient Education, Care Coordination
Fountain Hills, Arizona, United States · On-site
Join a Team That Puts YOU First! At Emblem Home Health & Hospice, we do things differently. Our philosophy is simple: our team comes first. When you feel supported, empowered, and valued, you deliver the kind of care tha…
Skills: Healthcare Marketing, Relationship Building, Public Relations, Communication, Hospice Care Knowledge
Smyrna, Tennessee, United States · On-site
Job Title: Home Health Occupational Therapist Job Location: Smyrna, TN Job Type: Per Diem We are looking for an Occupational Therapist to join our Home Health team. Come make a difference in the Smyrna area and surroundi…
Skills: Occupational Therapy, Patient Assessment, Functional Status Evaluation, Activities Of Daily Living, Fine Motor Coordination
Twin Falls, Idaho, United States · On-site
$28/hr–$32/hr
Position Summary The Hyperbaric Technician is responsible for the safe and effective operation of hyperbaric oxygen therapy (HBOT) chambers and for providing direct patient care before, during, and after hyperbaric treat…
Skills: Hyperbaric oxygen therapy, Patient care, Vital signs monitoring, Clinical documentation, Emergency response
San Antonio, Texas, United States · On-site
JOB DESCRIPTION SUMMARY The registered nurse plans, organizes and directs home care services and is experienced in nursing, with emphasis on community health education/experience. The professional nurse builds from the r…
Skills: Nursing, Patient assessment, Care planning, Case management, Community health
Eagle, Idaho, United States · Hybrid
WHO WE ARE At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values—Celebration, Accountability, Passion…
Skills: Project management, IT infrastructure, Cybersecurity, PMO governance, Stakeholder management
Phoenix, Arizona, United States · On-site
POSITION SUMMARY: The Community Liaison (CL) is responsible for driving growth, building strong partnerships, and ensuring exceptional patient and referral partner experiences for Emblem Home Health. As a seasoned member…
Skills: Business Development, Relationship Building, Healthcare Marketing, Strategic Planning, Market Analysis
Chattanooga, Tennessee, United States · On-site
Job Title: RN - Registered Nurse Job Location: Chattanooga, TN Job Shift: 7 Days on / 7 Days off We are looking for an RN to join our Home Health team. Come make a difference in the Chattanooga, TN area and surrounding c…
Skills: Nursing, Home Health Care, Patient Care, Clinical Documentation, Care Planning
Madison, Wisconsin, United States · On-site
Clinical Director in Training (CDIT) McFarland Villa Assisted Living and Madison Pointe Assisted Living are seeking an aspiring Clinical Director to join our Clinical Director in Training (CDIT) Program through Pinnacle …
Skills: Resident Care Management, Regulatory Compliance, Leadership Development, Team Building, Clinical Operations
Clarksville, Tennessee, United States · On-site
Job Title: Hospice Chaplain Job Location: Clarksville, TN Job Type: Full-Time We are looking for a Chaplain/Bereavement Coordinator to join our Hospice team. Come make a difference in the Clarksville area and surrounding…
Skills: Spiritual Care, Bereavement Counseling, Hospice Care, Pastoral Care, Interdisciplinary Team Collaboration
Bullhead City, Arizona, United States · On-site
JOB SUMMARY The physical therapist assistant provides physical therapy services under the direction of the physical therapist and according to the physician's plan of care. DUTIES & RESPONSIBILITIES Provides direct physi…
Skills: Physical therapy, Patient care, Therapeutic exercises, Muscle reeducation, Gait training
St. George, Utah, United States · On-site
Our senior living community is currently seeking a Cook to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community. We are guided by our CAPL…
Skills: Food preparation, Short order cooking, Sanitation, Safety procedures, Stock management
Kenosha, Wisconsin, United States · On-site
Our senior living community is currently seeking a Dietary Aide to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community. We are guided by …
Skills: Food preparation, Sanitation, Customer service, Teamwork, Communication
Federal Way, Washington, United States · On-site
$22/hr–$24/hr
Signature Healthcare at Home is a leading provider of home health in Oregon, and Washington. Our services are designed to complement your lifestyle through innovative home-based healthcare solutions. The Signature Home H…
Skills: Home care, Personal hygiene assistance, Activities of daily living, Patient safety, Infection control
Kingman, Arizona, United States · On-site
I. JOB SUMMARY The registered nurse plans, organizes and directs hospice care and is experienced in nursing, with emphasis on community health education/experience. The professional nurse builds from the resources of the…
Skills: Hospice care, Nursing assessment, Case management, Patient care, Palliative nursing
Racine, Wisconsin, United States · On-site
Pleasant Point Senior Living is currently seeking a Full-time 2nd shift Medication Passer to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our co…
Skills: Medication administration, Patient care, Documentation, Communication, Problem solving
Abilene, Texas, United States · On-site
Wisteria Place Assisted Living and Memory Care is currently seeking a Wellness Coordinator to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families, and our …
Skills: Staff Supervision, Resident Care, Health And Safety Compliance, Leadership, Communication
Neenah, Wisconsin, United States · On-site
Parkside senior living community is currently seeking a Cook to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community. We are guided by our…
Skills: Food Preparation, Short Order Cooking, Quantity Cooking, Sanitation Procedures, Recipe Adherence
Salt Lake City, Utah, United States · Hybrid
We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and le…
Skills: Leave of absence administration, FMLA, ADA, PWFA, USERRA
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The Senior Service Desk Manager leads the day-to-day operational effectiveness, service quality, and process governance of the Service Desk organization. This role drives continuous improvement initiatives and ensures support services are delivered efficiently while aligning with organizational goals.
Candidates must have a bachelor's degree in IT, Business, or a related field and at least seven years of progressive IT operations or support leadership experience. Strong proficiency in ITSM principles, operational metrics, and team management is required, with ITIL Foundation certification preferred.
At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values—Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.
JOB SUMMARY
The Senior Service Desk Manager – Operations is responsible for leading the day-to-day operational
effectiveness of the Service Desk organization. This position oversees operational performance, service quality, process governance, workforce accountability, and continuous improvement initiatives to ensure support services are delivered efficiently and consistently. This role serves as a key leader in ensuring the Service Desk operates at a high level of efficiency while continually improving user experience, operational maturity, and business alignment.
JOB DUTIES
Strategic Execution & Operational Leadership
Metrics, Reporting & Accountability
Continuous Improvement & Service Excellence
Leadership & Team Development
Service Management & Governance
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
Empowering Leaders, Delivering Life-Changing Service
At Pennant, we are driven by a simple truth: exceptional care begins with exceptional leadership. We understand that local leaders are the heartbeat of local care, and empowering them is the key to delivering personalized, Life-Changing Service in every community we serve. Our affiliates provide a full continuum of healthcare services, including home health, hospice, home care, assisted living, independent living and senior living, each tailored to meet the unique needs of the individuals and families who entrust us with their care. From the comfort of home to supportive communities, we strive to enhance lives with clinical excellence and compassionate attention. What sets Pennant apart is our unwavering focus on leadership development. We invest deeply in cultivating leaders at every level, equipping them with the tools, training, and resources to thrive. Pennant Services also serves as a resource hub for our affiliates, offering centralized support in areas such as clinical expertise, compliance, operations, and professional development. By empowering our local leaders with the resources they need, we ensure their success translates into exceptional care at the local level. At Pennant, we know that the strength of our organization lies in the passion and dedication of our people. Whether serving on the frontlines or supporting behind the scenes, every team member shares a commitment to providing Life-Changing Service through meaningful, compassionate, individualized care. Together, we are building a legacy of trust, innovation, and excellence in healthcare—one community at a time.
Offices: 1675 E Riverside Dr, 200, Eagle, Idaho 83616, US
Empowering Leaders, Delivering Life-Changing Service
At Pennant, we are driven by a simple truth: exceptional care begins with exceptional leadership. We understand that local leaders are the heartbeat of local care, and empowering them is the key to delivering personalized, Life-Changing Service in every community we serve. Our affiliates provide a full continuum of healthcare services, including home health, hospice, home care, assisted living, independent living and senior living, each tailored to meet the unique needs of the individuals and families who entrust us with their care. From the comfort of home to supportive communities, we strive to enhance lives with clinical excellence and compassionate attention. What sets Pennant apart is our unwavering focus on leadership development. We invest deeply in cultivating leaders at every level, equipping them with the tools, training, and resources to thrive. Pennant Services also serves as a resource hub for our affiliates, offering centralized support in areas such as clinical expertise, compliance, operations, and professional development. By empowering our local leaders with the resources they need, we ensure their success translates into exceptional care at the local level. At Pennant, we know that the strength of our organization lies in the passion and dedication of our people. Whether serving on the frontlines or supporting behind the scenes, every team member shares a commitment to providing Life-Changing Service through meaningful, compassionate, individualized care. Together, we are building a legacy of trust, innovation, and excellence in healthcare—one community at a time.
Offices: 1675 E Riverside Dr, 200, Eagle, Idaho 83616, US
