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Jobs at GEM (Now Hiring) — 1 open

GEM

Client Service Associate - Entry Level

Alexandria, Virginia, United States · On-site

$38k–$56k/yr

Entry level

We're looking for a Client Service Representative to join our innovative event marketing team and help create unforgettable experiences for clients and event attendees. As a leading event marketing company, we specialize…

Skills: Customer Service, Client Relations, Event Coordination, Problem Solving, Verbal Communication

Client Service Associate - Entry Level

GEM

Alexandria, Virginia, United States • On-site

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Entry level

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  • $38k–$56k/yr
  • Full-time
  • Competitive Compensation, Performance-based Incentives, Career Growth, Professional Development Opportunities, Ongoing Training, Mentorship
  • Posted 5d ago
  • ~40 hrs/week

Responsibilities

Serve as the primary point of contact for clients and event attendees to ensure a high-quality customer experience. Collaborate with internal teams to execute seamless promotional events and maintain accurate interaction records.

Requirements

Preferably 1+ year of experience in customer service, hospitality, or event marketing. Requires strong communication skills and the ability to remain organized in a fast-paced environment.

Full job description

We're looking for a Client Service Representative to join our innovative event marketing team and help create unforgettable experiences for clients and event attendees.

As a leading event marketing company, we specialize in planning and executing engaging promotional events that connect brands with their audiences. We're seeking an energetic, professional, and customer-focused individual who enjoys building relationships, solving problems, and ensuring every client interaction exceeds expectations.

If you're looking to grow your career in customer service, client relations, event coordination, or marketing, we'd love to meet you.

Key Responsibilities

  • Serve as the primary point of contact for client inquiries, providing prompt, accurate, and professional support.
  • Build and maintain strong client relationships by understanding their goals, needs, and expectations.
  • Assist event attendees with registration, event information, schedules, and general inquiries.
  • Deliver an exceptional customer experience that reflects our commitment to excellence.
  • Resolve customer concerns quickly and effectively while maintaining a positive, solution-oriented attitude.
  • Collaborate with internal event, marketing, and operations teams to ensure seamless event execution.
  • Communicate important event updates, schedule changes, and logistical information to clients and attendees.
  • Maintain accurate records of customer interactions and follow up to ensure complete satisfaction.
  • Support event operations by providing outstanding customer service before, during, and after events.
  • Contribute to a positive team environment while helping achieve client satisfaction and event success.

Qualifications

  • 1+ year of experience in customer service, client support, hospitality, retail, event marketing, or a related field preferred.
  • Outstanding verbal and written communication skills.
  • Strong interpersonal skills with the ability to build trust and lasting client relationships.
  • Excellent problem-solving abilities and the confidence to handle customer concerns professionally.
  • Ability to multitask and remain organized in a fast-paced event environment.
  • Customer-focused mindset with a passion for creating positive experiences.
  • Adaptable, dependable, and able to think quickly under pressure.
  • Team player with a positive attitude and a willingness to learn and grow.

Why Join Us?

  • Competitive compensation and performance-based incentives.
  • Career growth and professional development opportunities.
  • Hands-on experience with exciting live events and marketing campaigns.
  • Collaborative, energetic, and supportive team culture.
  • Ongoing training and mentorship to help you succeed.
  • Opportunity to make a meaningful impact by creating memorable customer experiences.
Salary: 38000 - 56000 USD Per annum

Related keywords

Event MarketingClient SupportPromotional EventsCustomer ExperienceHospitalityRetailEvent OperationsClient RelationsMarketing Campaigns

About GEM

LinkedInVisit site

Creating premium outreach experiences designed to elevate your presence and grow your impact.

Industry
Marketing Services
Company size
11-50 employees
Headquarters
Alexandria, Virginia
LinkedIn followers
120

GEM designs and supports event-driven campaigns that create real engagement. We help you show up with a polished presence, strong messaging, and an experience people remember—before, during, and after the event.

Offices: 5200 Eisenhower Ave, Suite 210, Alexandria, Virginia 22304, US · 4190 S Plaza Trail, Suite 104, Virginia Beach, Virginia 23452, US · 1243 Gateway Center Parkway, North Chesterfield, Virginia 23235, US

View all jobs at GEM

About GEM

LinkedInVisit site

Creating premium outreach experiences designed to elevate your presence and grow your impact.

Industry
Marketing Services
Company size
11-50 employees
Headquarters
Alexandria, Virginia
LinkedIn followers
120

GEM designs and supports event-driven campaigns that create real engagement. We help you show up with a polished presence, strong messaging, and an experience people remember—before, during, and after the event.

Offices: 5200 Eisenhower Ave, Suite 210, Alexandria, Virginia 22304, US · 4190 S Plaza Trail, Suite 104, Virginia Beach, Virginia 23452, US · 1243 Gateway Center Parkway, North Chesterfield, Virginia 23235, US

View all jobs at GEM

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