Riyadh, Riyadh Region, Saudi Arabia · On-site
Job Purpose To deliver exceptional service to our end customers by resolving inquiries, complaints, and issues efficiently and professionally across all communication channels, ensuring a positive user experience that su…
Skills: Ticket Management, Issue Resolution, Customer Communication, CRM Tools, Arabic Language
Riyadh, Riyadh Region, Saudi Arabia · On-site
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We are looking for a Performance Analyst with strong analytical capabilities and proven experience in data analysis. This role focuses on evaluating sales performance across different verticals and the overall industry, …
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Riyadh, Riyadh Region, Saudi Arabia · On-site
Career Event Thank you for your interest in joining The Chefz team. The Chefz is a leading Saudi technology platform that connects customers with the best restaurants, gift shops, and flower stores. We provide innovative…
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The role focuses on resolving customer inquiries and complaints across multiple channels to ensure a positive user experience. It involves managing tickets, collaborating with internal teams like logistics, and providing feedback for service improvements.
Candidates need 1-2 years of customer service experience, preferably in e-commerce or food delivery. Proficiency in both Arabic and English, along with familiarity with CRM or ticketing systems, is required.
Job Purpose
To deliver exceptional service to our end customers by resolving inquiries, complaints, and issues efficiently and professionally across all communication channels, ensuring a positive user experience that supports customer satisfaction and loyalty.
Job Responsibilities
1. Ticket Management & Issue Resolution
Monitor and respond to customer service tickets submitted through the system in a timely and professional manner.
Understand the customer issue by reviewing the ticket details and any attached information.
Resolve customer inquiries or issues efficiently by gathering information, coordinating with internal teams, and communicating updates to the customer.
If necessary, follow up with customers via phone calls to provide updates, request further details, or resolve issues.
2. Customer Communication
Ensure customer concerns are addressed in a timely manner and according to the company’s luxury service standards.
Communicate with customers clearly and politely, providing them with accurate information and ensuring they feel valued.
Maintain detailed notes and logs of customer interactions within the CRM system.
3. Collaboration with Internal Teams
Collaborate with other departments (logistics, partner care, etc.) to address issues related to orders, delivery delays, product quality, or service inconsistencies.
Escalate unresolved or complex issues to appropriate team members or management for further investigation.
4. Service Improvement & Reporting
Track recurring issues or patterns from tickets and provide feedback to management for process improvements.
Suggest ways to improve customer service and streamline the resolution process.
· 1 -2 years of experience in customer service, ideally in a fast-paced, e- commerce, or food delivery environment.
· Familiarity with ticketing systems or CRM tools.
· Strong verbal and written communication skills in both Arabic and English.
· Ability to resolve customer issues independently and with minimal supervision.
· Ability to handle challenging situations with professionalism and empathy.
· Highly organized with excellent attention to detail.
TheChefz company provides a platform that target and connect elite and high quality food providers with high end customers. We provide to our elite customers a very high end services in delivering Food, Sweets, Cakes in the best quality and taste.
Offices: Malga , Riyadh, Riyadh , Riyadh 11471, SA
TheChefz company provides a platform that target and connect elite and high quality food providers with high end customers. We provide to our elite customers a very high end services in delivering Food, Sweets, Cakes in the best quality and taste.
Offices: Malga , Riyadh, Riyadh , Riyadh 11471, SA
