We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
Skills: Dispatching, Logistics coordination, AS400, MS Office, Keyboarding
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
Skills: AZ license, Class 1 license, Safe driving, Pre-trip inspection, Freight handling
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
Skills: AZ license, Class 1 license, Safe driving, Pre-trip inspection, Freight delivery
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
Skills: Data entry, Keyboarding, Document scanning, Attention to detail, Transportation terminology
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
Skills: Data entry, Keyboarding, Document scanning, Attention to detail, Transportation terminology
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
Skills: Forklift Operation, Pallet-jack Operation, Freight Handling, Cubing, Weight Distribution
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
Skills: Payroll Processing, Federal Payroll Legislation, Timesheet Review, Audit Payroll Register, Record of Employment
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
Skills: Truck Maintenance, Repair, Diagnostics, Safety Protocols, Inventory Control
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
Skills: Safe Driving, Freight Delivery, Pre-trip Inspection, Post-trip Inspection, Hours of Service Compliance
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of t…
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$23/hr–$27/hr
Full-time
Health insurance, Prescription drug coverage, Dental insurance, Vision insurance, Group life insurance, Long-term disability insurance
Posted 5d ago
~40 hrs/week
Responsibilities
The Dispatcher coordinates and manages the movement of freight by scheduling linehaul drivers and monitoring terminal operations. They ensure timely, safe transportation of goods while maintaining clear communication with drivers and internal teams.
Requirements
Candidates should have experience with dispatch systems like AS400 and proficiency in MS Office applications. Strong organizational skills, attention to detail, and the ability to work effectively under pressure are essential for this role.
Full job description
We Bring Food to Your Family’s Table
The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.
Shift: Nights Sunday- Thursday 11:00pm-7:30am
SUMMARY
The Dispatcher plays a key role in coordinating and managing the movement of freight across various terminal locations. This position is responsible for scheduling and dispatching linehaul drivers, ensuring timely, efficient, and safe transportation of goods. The Dispatcher will collaborate closely with drivers, and other operations personnel to maintain optimal routes, ensure compliance with company policies, and provide exceptional customer service.
PRIMARY RESPONSIBILITIES
Distribute load assignments to Linehaul Drivers.
Move/Monitor drivers within computer dispatch system.
Collaborate with Terminal Operations to ensure timely departures of freight.
Assess and prioritize freight movement to meet deadlines and operational goals.
Assist the Local Operations team with manifesting loads accurately and efficiently.
Identify opportunities to optimize departure times and improve load factors, and communicate these insights to the Linehaul dispatch team.
Coordinate efforts with the dock, data entry teams, drivers, and other dispatch groups to manage load reductions and arrange for outside power when necessary.
Monitor scheduled departures and driver wait times, providing regular reports on performance and identifying areas for improvement.
Monitor Cargo Watch and alert drivers/arrange service etc for mechanical breakdowns.
Communicate load information to drivers, receive calls and respond to drivers dispatch messages.
Receive emails and accept loads as required.
Must be capable of entering loads in Erb system if Customer Service is not available.
Responsible to update client websites as required.
Responsible to understand, monitor and communicate delays/issues according to the established SOP’s per client requirements.
Maintain a high level of customer service and professionalism when interacting with drivers, colleagues, and other stakeholders.
Responsible to adjust driver assignments when capacity has changed in conjunction with other dispatch groups.
Responsible for end of shift communication to ensure a smooth cross-over.
Responsible to keep manager informed regarding progression of business and complete reports requested from manager.
All other duties as required.
REQUIREMENTS/QUALIFICATIONS
Experience on Erb systems including AS400.
Previous experience in a dispatcher role considered an asset.
Good keyboarding skills and experience using computers including MS Office applications required.
Must have attention to detail and accuracy under pressure to meet deadlines within a busy environment.
Strong verbal and written communication skills.
Ability to adapt to change and make effective decisions.
Strong time management and organization skills.
Ability to work independently and within a team.
WORKING CONDITIONS
Overtime as required.
May require flexibility in work shifts to provide vacation coverage as needed.
Your Cool Work Perks Benefits available from day 1 We’re motivated by doing business with good people and hiring them too.
Company paid health insurance plans (health, prescription, dental and vision)
Company paid group life insurance
Long-term disability insurance
Employee & Family Assistance Program (EFAP)
Enjoy $1600 in massage therapy benefits
TFSA and RRSP savings plans with company match contributions (available after 3 months)
Profit-sharing opportunity
Referral bonus program
Safety shoe voucher
Uniform and annual tool allowance for apprentice and mechanic technicians
Corporate discounts with Josslin Insurance and Goodlife Fitness
Educational assistance up to 50%, with specific training required by The Erb Group paid in full
How To Make Your Next Cool Move – Apply online today!
Having trouble completing the application? Contact us1-800-461-5299 or [email protected]
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!
The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact [email protected] or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.
We thank all those who apply. Only those selected for further consideration will be contacted.
The Erb Group, a Canadian-owned and operated refrigerated transportation provider, is leading the way in the cold chain logistics industry by redefining excellence with a seamless one-stop-shop shipping experience and a refreshingly “cool” approach to collaboration. Founded in 1959, The Erb Group was created by one man, his truck and a dream to deliver. Since then, our eagerness to strive above and beyond has led us to provide a mastery of LTL capabilities and the resources required to accommodate the most complex loads.
Understanding the demand for the timely distribution of perishable goods, The Erb Group has strategically grown to accommodate its vast client base with over 1,500 employees, 1,000 trailers and 600 power units to help get any job done. With a people-first focus, The Erb Group prioritizes its partnerships with business owners and executives across North America to help bring their perishable products to customers across Canada and the U.S. Celebrating 65 years of impactful contributions in the industry; our journey is just getting started. As we reflect on our rich history, we are eager to exceed your expectations with every cool move we make.
The Erb Group is known for its commitment to family and community initiatives. The company has been recognized as a 2026 Elite Fleet Carrier and one of Canada’s 2026 Top Fleet Employers.
Find The Erb Group on LinkedIn, Facebook, YouTube, and Instagram.
Offices: 290 Hamilton Road, New Hamburg, Ontario N3A 1A2, CA · Winnipeg Terminal, 475 Lucas Ave, Rosser, Manitoba R0H 1E0, CA · Ottawa Terminal, 182 Colonnade Road, Nepean, Ontario K2E 7J5, CA · Thunder Bay Terminal, 580-8th Avenue, Thunder Bay, Ontario P7B 6B2, CA · 1473 Gingerich Rd, Baden, Ontario N3A, CA
The Erb Group, a Canadian-owned and operated refrigerated transportation provider, is leading the way in the cold chain logistics industry by redefining excellence with a seamless one-stop-shop shipping experience and a refreshingly “cool” approach to collaboration. Founded in 1959, The Erb Group was created by one man, his truck and a dream to deliver. Since then, our eagerness to strive above and beyond has led us to provide a mastery of LTL capabilities and the resources required to accommodate the most complex loads.
Understanding the demand for the timely distribution of perishable goods, The Erb Group has strategically grown to accommodate its vast client base with over 1,500 employees, 1,000 trailers and 600 power units to help get any job done. With a people-first focus, The Erb Group prioritizes its partnerships with business owners and executives across North America to help bring their perishable products to customers across Canada and the U.S. Celebrating 65 years of impactful contributions in the industry; our journey is just getting started. As we reflect on our rich history, we are eager to exceed your expectations with every cool move we make.
The Erb Group is known for its commitment to family and community initiatives. The company has been recognized as a 2026 Elite Fleet Carrier and one of Canada’s 2026 Top Fleet Employers.
Find The Erb Group on LinkedIn, Facebook, YouTube, and Instagram.
Offices: 290 Hamilton Road, New Hamburg, Ontario N3A 1A2, CA · Winnipeg Terminal, 475 Lucas Ave, Rosser, Manitoba R0H 1E0, CA · Ottawa Terminal, 182 Colonnade Road, Nepean, Ontario K2E 7J5, CA · Thunder Bay Terminal, 580-8th Avenue, Thunder Bay, Ontario P7B 6B2, CA · 1473 Gingerich Rd, Baden, Ontario N3A, CA