Eagle River, Wisconsin, United States · On-site
$18/hr–$22/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Customer Service, Administrative Support, Multitasking, Attention To Detail, Computer Skills
Georgia, United States · Remote OK
$97k–$138k/yr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Continuous Improvement, Lean Six Sigma, Project Management, Process Improvement, Data Analysis
Nashville, Tennessee, United States · On-site
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Auto body repair, Vehicle disassembly, Chassis realignment, Frame repair, Welding
Bristol, Tennessee, United States · On-site
VA Bristol - 160014 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future. Job Desc…
Skills: Collision repair, Color matching, Refinishing, Paint material inventory management, Hazardous waste disposal
Becker, Minnesota, United States · On-site
$47k–$80k/yr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Collision Repair, Estimating, Customer Service, Insurance Procedures, Damage Appraisal
Seattle, Washington, United States · On-site
$90k–$118k/yr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Leadership, Budget Management, Performance Management, Collision Repair Operations, Customer Experience
Hamburg, New York, United States · On-site
$16/hr–$22/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Parts Management, Inventory Control, Customer Service, Automotive Parts Knowledge, Problem Solving
Avon, Minnesota, United States · On-site
$47k–$80k/yr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Customer Service, Damage Appraisal, Communication, Insurance Compliance, Repair Planning
Little Falls, Minnesota, United States · On-site
$18/hr–$22/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Collision repair estimation, Customer service, Damage mapping, CCC One software, Repair planning
Port Richey, Florida, United States · On-site
$21/hr–$28/hr
FL Port Richey-8927 US Hwy 19 - 123128 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control yo…
Skills: Auto body repair, Vehicle disassembly, Vehicle reassembly, Cost estimation, Welding
Las Vegas, Nevada, United States · On-site
$23/hr–$32/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Auto body repair, Vehicle disassembly, Chassis realignment, Welding, Painting
Seattle, Washington, United States · On-site
$15/hr–$18/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Auto body repair, Dent removal, Sanding, Painting, Vehicle inspection
Southfield, Michigan, United States · On-site
$50k–$100k/yr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Collision Estimation, Customer Service, Insurance Compliance, Damage Appraisal, Repair Planning
Plainfield, Illinois, United States · On-site
$21/hr–$25/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Auto body repair, Dent removal, Sanding, Painting, Vehicle inspection
Ottawa, Ontario, Canada · On-site
$40k–$55k/yr
Company: Assured Automotive Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the B…
Skills: Parts management, Inventory control, Invoicing, Vendor communication, Data entry
Rochester Hills, Michigan, United States · On-site
$50k–$100k/yr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Collision Repair, Damage Appraisal, Customer Service, Insurance Communication, Repair Planning
Woodstock, Ontario, Canada · On-site
$21/hr–$27/hr
Company: Assured Automotive Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the B…
Skills: Customer service, Administrative tasks, Communication, Google platform, Microsoft Office
Ottawa, Ontario, Canada · On-site
$56k–$85k/yr
Company: Assured Automotive Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the B…
Skills: Auto body estimation, Customer service, Audatex, Mitchell, Collision repair
Henderson, Nevada, United States · On-site
$23/hr–$32/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Auto body repair, Vehicle disassembly, Vehicle reassembly, Cost estimation, Welding
Abilene, Texas, United States · On-site
$80k–$130k/yr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Auto Refinishing, Color Matching, Paint Mixing, Collision Repair, Quality Control
Eagle River, Wisconsin, United States • On-site
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The Customer Service Representative manages customer and insurance company relationships while providing administrative support for the repair facility. They are responsible for scheduling vehicle repairs, maintaining repair order documentation, and updating repair management systems.
Candidates must have a High School Diploma or GED and at least one year of experience in an administrative or customer service role. Strong multitasking abilities, attention to detail, and a valid driver's license are required.
Built with Intent. Driven by YOU.
At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
Ready to grow with a team that’s built for your success? Apply today.
Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description:
This posting is part of our ongoing effort to identify qualified candidates for future opportunities. Applications are accepted on an ongoing basis
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.
Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
Confirms car rental information and updates CCC One with rental car usage information.
Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
Education and/or Experience Required
High School Diploma or GED (General Education Diploma)
Minimum: 1 year experience in a similar role such as administration assistant.
Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
Strong attention to detail with a high degree of accuracy.
Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
Other Requirements
Valid driver’s license.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available
About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
$18-$22+ per hour based on experience
Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services.
Offices: 1745 Ellice Ave, Unit C1, Winnipeg, Manitoba R3H 1A6, CA
Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services.
Offices: 1745 Ellice Ave, Unit C1, Winnipeg, Manitoba R3H 1A6, CA
