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Full-time
33 Days Holiday, Discounted Gym Membership, Monthly Well-being Days, Private Medical Insurance, Private Dental Insurance, Employee Assistance Programme
Posted 15d ago
Apply by Jul 11
~40 hrs/week
Responsibilities
Act as the first point of contact for the club by answering calls and managing internal transfers. Handle reservations, cancellations, and amendments using the SevenRooms booking system.
Requirements
Candidates should have excellent communication and organizational skills with proficiency in IT and administration. Experience in luxury hospitality and knowledge of SevenRooms is advantageous.
Full job description
*Please note this position is due to start in September.
RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly.
Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City.
We now have an exciting opportunity to join our Reservations team at 5 Hertford Street Club as a Reservations Assistant.
Why work with us as a Reservations Assistant?
Salary of £28,000.00 per annum
33 days holiday per year (including bank holidays)
Discounted gym membership with GymFlex.
Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist.
Private medical + dental insurance with BUPA.
Employee Assistance Programme
Online retail discounts
Workplace nursery scheme.
Cycle to Work Scheme.
Eyecare & glasses vouchers.
Recommend a friend bonus of £1,000.
Freshly prepared meals whilst on duty.
And more!
Working Hours:
Based at our Head Office in Mayfair, with shifts on a rota basis between Monday-Saturday.
Sundays always off
The club is closed on Sundays, Bank Holidays and throughout Christmas each year
What will you do?
Answering the main club line and being the first point of contact for callers to the club.
Transferring calls internally, taking messages, and passing on to the relevant department /person.
Taking reservations using SevenRooms, making cancellations, changes and amendments.
What are we looking for?
Experience of working in a luxury hotel, restaurant or private member’s club advantageous
Excellent phone manner and organisational skills
Knowledge of SevenRooms booking system
Ability to multi-task Excellent rapport building and inter-personal skills
Good IT/Admin Knowledge
Related keywords
HospitalityReservationsLuxury HotelPrivate Members ClubSevenRoomsCustomer ServiceMayfairAdministrative SupportBooking System
Annabel’s | Mark’s Club | George | Harry’s Bar | Bath & Racquets Club
Industry
Hospitality
Company size
501-1,000 employees
Founded
1963
Headquarters
London, London
LinkedIn followers
21,502
The Birley Clubs consist of five private members’ clubs, each of them distinct from one another and utterly unique in London - Annabel’s, Harry’s Bar, George, Mark’s Club and Bath & Racquets.
We hire based on excellence, enthusiasm and passion and are extremely proud of our world-class team of diverse, international and talented people who all contribute to creating distinctively luxurious and unforgettably unique experiences for our members.
We pride ourselves on providing an environment that reflects our values of service and attention to detail. These values are embedded in the way we support our team's growth, development and career and in the way we recognise them through the benefits, rewards and incentives we offer.
At The Birley Clubs, we are in the business of creating memories. We value community, shared experiences, enjoyment and a life of meaningful work balanced with unforgettable entertainment which we extend to the whole Birley Family – our members and our team.
Offices: 26-28 Conway Street, London, London W1T 6BQ, GB
Annabel’s | Mark’s Club | George | Harry’s Bar | Bath & Racquets Club
Industry
Hospitality
Company size
501-1,000 employees
Founded
1963
Headquarters
London, London
LinkedIn followers
21,502
The Birley Clubs consist of five private members’ clubs, each of them distinct from one another and utterly unique in London - Annabel’s, Harry’s Bar, George, Mark’s Club and Bath & Racquets.
We hire based on excellence, enthusiasm and passion and are extremely proud of our world-class team of diverse, international and talented people who all contribute to creating distinctively luxurious and unforgettably unique experiences for our members.
We pride ourselves on providing an environment that reflects our values of service and attention to detail. These values are embedded in the way we support our team's growth, development and career and in the way we recognise them through the benefits, rewards and incentives we offer.
At The Birley Clubs, we are in the business of creating memories. We value community, shared experiences, enjoyment and a life of meaningful work balanced with unforgettable entertainment which we extend to the whole Birley Family – our members and our team.
Offices: 26-28 Conway Street, London, London W1T 6BQ, GB