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$39k–$43k/yr
Full-time
associate degree
Posted 15d ago
~40 hrs/week
Responsibilities
The Mentor Specialist manages the day-to-day operations of the peer mentoring program, including recruiting, training, and matching mentors with mentees. They also collaborate with campus partners to support student success, retention, and engagement initiatives.
Requirements
Candidates must hold at least an associate degree in Business, Education, or a related field. At least one year of project management experience in a higher education setting is required.
Full job description
Title: Mentor Specialist
Employee Classification: Clerical/Support
Institution: Northeast State Community College
Department: Student Engagement and Success
Campus Location: Northeast State Community College
Salary: $38,529 to $43,270, dependent on education and experience
Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.
Job Summary:
Reporting to the Director of Advising, the Mentor Specialist is responsible for the administration and day-to-day operations of the Northeast State Peer Mentoring Program. The position coordinates and implements all aspects of the College's peer mentoring initiatives, including the recruitment, selection, onboarding, and training of peer mentors; recruitment and intake of mentees; and the development of appropriate mentor-mentee matches. The Mentor Specialist monitors participant engagement, provides ongoing support and guidance to mentors and mentees, maintains program records, and evaluates program effectiveness to ensure the delivery of high-quality services. The position collaborates with faculty, staff, and campus partners to promote the program, support student success initiatives, and advance student retention, persistence, and engagement in alignment with the College's strategic goals.
Job Duties
Plan and organize recruitment and training events for peer mentoring program
Prepare and maintain student databases of student mentors and mentees and maintain a confidential filing and management system
Review student profiles and match mentors to mentees
Supervise mentors and collect/monitor monthly activity reports
Plan and organize structured peer mentoring activities
Plan and conduct monthly mentor meetings
Counsel and advise students by phone, email, text, and/or face-to-face
Support students in their adjustment to campus life
Introduce students to campus support services
Build relationships with students using academic coaching techniques
Provide individualized support by working one-on-one with students
Provide a supplemental coaching component and assist students with time management and study skills
Support the Student Alert program through coaching and student case management
Utilizes creative problem-solving to address student concerns, streamline processes, and enhance the overall student experience.
Takes initiative to identify barriers to student success and develops proactive solutions that support retention, persistence, and completion.
Collaborates across departments to implement innovative strategies that improve services and operational effectiveness. Collect and analyze strategic planning data; prepare project reports
Collect program data and compile activity reports for the College.
Prepare and maintain budget, and other financial and statistical records for reporting purposes to include processing requests for payments (student stipends), purchase requisitions, and travel documents.
Minimum Qualifications
• Associate degree or higher in Business, Education, or related field from an accredited institution • At least one year of project management experience in a higher education setting • Experience working with mentoring, leadership development, or student engagement programs in a higher education setting
Preferred Qualifications
• Demonstrated experience in program development and oversight within a higher education or student services environment, including assessment and continuous improvement • Demonstrated experience in a college peer mentoring program • Event planning experience
Knowledge, Skills, and Abilities
• Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems • Ability to work independently and interact positively with others • Ability to collect, organize, verify, analyze, interpret, and report data for various internal and external reports.
• Travel is minimal to Northeast State locations and professional development conferences. • Some evening work may be required during peak periods.
For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-323-0204 or [email protected].
Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. If you are selected for an interview your references WILL be automatically contacted. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.
TBR - The College System of Tennessee oversees the state's community colleges & Tennessee Colleges of Applied Technology
Industry
Higher Education
Company size
51-200 employees
Founded
1972
Headquarters
Nashville, TN
LinkedIn followers
9,892
TBR - The College System of Tennessee is the state’s largest public higher education system, with 13 community colleges, 23 colleges of applied technology (TCATs) and the online TN eCampus serving approximately 170,000 students. The system is governed by the Tennessee Board of Regents.
Offices: 1 Bridgestone Park, Third Floor, Nashville, TN 37214, US
higher educationeducationeducational technologyTN state agencycommunity collegesworkforce developmentcolleges of applied technologyonline educationTN eCampuspostsecondary education
TBR - The College System of Tennessee oversees the state's community colleges & Tennessee Colleges of Applied Technology
Industry
Higher Education
Company size
51-200 employees
Founded
1972
Headquarters
Nashville, TN
LinkedIn followers
9,892
TBR - The College System of Tennessee is the state’s largest public higher education system, with 13 community colleges, 23 colleges of applied technology (TCATs) and the online TN eCampus serving approximately 170,000 students. The system is governed by the Tennessee Board of Regents.
Offices: 1 Bridgestone Park, Third Floor, Nashville, TN 37214, US
higher educationeducationeducational technologyTN state agencycommunity collegesworkforce developmentcolleges of applied technologyonline educationTN eCampuspostsecondary education