Customer Service Representative - Maternity Cover, 12 months
Łódź, Łódź Voivodeship, Poland · Hybrid
Mid level$589M raised
This is a 12 month Fixed-term contract to cover Maternity Leave. ABOUT US Tate & Lyle is on a journey of change, inspired by our purpose of Transforming Lives through the Science of Food. Today, we are a global leader in…
Skills: Order Management, Customer Service, Problem Solving, Supply Chain Coordination, Complaint Handling
Customer Service Representative - Maternity Cover, 12 months
Łódź, Łódź Voivodeship, Poland · Hybrid
Entry level$589M raised
This is a 12 month Fixed-term contract to cover Maternity Leave. ABOUT US Tate & Lyle is on a journey of change, inspired by our purpose of Transforming Lives through the Science of Food. Today, we are a global leader in…
Skills: Order Management, Customer Service, Problem Solving, Supply Chain Coordination, Complaint Handling
Warehouse Operator Business Unit/Region Global Operations Date 06/24/2026 Location Sycamore Band / Grade 1 REPORTING STRUCTURE Reports to Warehouse Supervisor Line Manager’s Line Manager Operations Manager Direct Reports…
Skills: Forklift Operation, Inventory Control, Shipping and Receiving, FEFO, GMP
Okmulgee County, Oklahoma, United States · On-site
Mid level$589M raised
The Maintenance Mechanic is responsible for the troubleshooting and repair of the mechanical equipment throughout the site using personal decision-making to insure minimal disruption to the production process. This depar…
The Maintenance Mechanic is responsible for the troubleshooting and repair of the mechanical equipment throughout the site using personal decision-making to insure minimal disruption to the production process. This depar…
Koog aan de Zaan, North Holland, Netherlands · On-site
$4k–$5k/mo
Mid level$589M raised
Word jij de drijvende kracht achter ons laboratorium? Tate & Lyle is wereldwijd erkend als leverancier van hoogwaardige ingrediënten en oplossingen voor de voedingsmiddelen- en papierindustrie. Ons doel is het leven van …
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Full-time
Private Medical Care, Dental Care, MyBenefit Platform, Multisport, Lunch Subsidy, Work From Home Benefits Package
Posted 43d ago
Apply by Jul 14
~40 hrs/week
Responsibilities
Responsible for the end-to-end order process from receipt to delivery, ensuring high customer satisfaction and efficiency. This includes coordinating with supply chain and sales teams, managing customer complaints, and handling credit blocks.
Requirements
The candidate must be able to maintain permanent contact with customers and internal stakeholders while following company health, safety, and communication procedures. Proficiency in order management and the ability to resolve operational issues is required.
Full job description
This is a 12 month Fixed-term contract to cover Maternity Leave.
ABOUT US
Tate & Lyle is on a journey of change, inspired by our purpose of Transforming Lives through the Science of Food. Today, we are a global leader in sweetening, texture and fortification products that remove calories and add fibre. Customers use our innovations to create healthier, tastier food and drink for billions of consumers. Across the world, we are unlocking the curiosity and courage in our people – to foster a truly experimental culture and create a tech-enabled, more agile, risk-ready operation. Join us to play your part in growing our business and its positive impact on communities, society and the planet.
Tate & Lyle Global Shared Services Centre in Łódź is the principal location for handling the business support activities and processes for Tate & Lyle, both transactional as well as value-added business partnering support. Starting operations in 2011 with less than 50 people, we now have over 350 employees supporting operations globally. We have 30 teams operating in Łódź to provide service in the areas of Finance, Customer Service, Procurement, HR/People Services, and IS/IT
Role purpose:
Order taking for FBS products, and all other activities are carried out in a safe and efficient manner.
Keep high level of customer satisfaction within T&L policies and efficiency scopes.
Problem solving to ensure best customer service.
Main responsibilities:
responsible for the process from orders receipt till the order is fully and on time delivered at the customer.
agree with customers on delivery dates, hours and place and work with supply chain offices to meet the customer requirements, within T&L rules.
close cooperation with any other teams related to the operations: Sales Account Managers, Logistic, Product Managers, Billing and Credit Control department,
regular update of sales order text notes.
processes customers complaints/claims according to T&L procedures, cooperate with different departments of the company to manage customer’s complaints.
Action for the orders on credit block/payment in advance
follows up a billing tracker and a dispute report and takes necessary actions with SAM to solve open issues ASAP.
share all relevant technical, quality, transport etc. documents/certificates.
uploading all relevant technical, quality request into Quality portal
keep active and permanent contact with customers - on phone, in written.
to follow Customer’s portfolio + Master Data activity in order management area.
keep active and permanent contact with Sales Account Managers.
keep active and permanent contact with the Team and follow Tam values.
follow T&L health & safety procedures, attend safety and all other compulsory trainings.
To follow communication WOW procedure
WHAT WE CAN OFFER YOU
As a business operating in 50 countries worldwide, we offer a global rewards package to all employees alongside a range of country-specific benefits. In addition to the flexible working policy, hybrid working model & competitive salary we offer:
Extensive development opportunities and programs (vertical & horizontal promotions, foreign assignments, projects, broad range of internal & external training)
Private medical care, including dental care
MyBenefit Platform, including Multisport
Lunch subsidy
Work from home benefits package
Languages assistance program
Personal trainer
Life Insurance
LinkedIn Learning Platform access
Employee Assistance Program (an online platform to support your well-being) and Mental Wellness University
Possibility to participate in various programs & projects, including activities in Charity Team, First Aid Team, Emergency Team, Active Team and Eco Team
Last but not least: Work in a welcoming, stimulating, and energetic environment where you can unleash your potential
At Tate & Lyle, we are committed to all our employees being seen, heard, and valued and thus, we value the contributions of people with unique backgrounds, identities, and experiences.
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.
Related keywords
Order TakingFBS ProductsSupply ChainSales Account ManagersBillingCredit ControlQuality PortalMaster DataCustomer SatisfactionFood ScienceLogisticsShared Services Centre
Tate & Lyle's purpose, Transforming Lives Through the Science of Food, inspires everything we do. Whether it’s by making food and drink healthier and tastier; continuously improving how we work; promoting a safe working environment; or making a difference to our local communities, we believe we can successfully grow our business and have a positive impact on society.
What is it we do? Simply put, we make healthy food tastier and tasty food healthier. Our work is driven by consumer health needs and trends, governments desire to build and support healthy communities, and the need for affordable food and nutrition in many parts of the world. We deliver ingredients and solutions to meet all these needs. Our speciality sweeteners and fibres help reduce sugar and calories. Our fibres fortify food and improve digestive health. Our mouthfeel solutions provide texture and shelf life and make food creamy, crispy and stable without all the sugar and fat.
Across the globe, we are transforming lives through the science of food. And we need talented and skilled people to help us on this journey.
Offices: 5 Marble Arch, London, England W1H 7EJ, GB · 5450 Prairie Stone Parkway, Hoffman Estates, Illinois 60192, US · Av. Universidad #749, piso 2, Valle Sur, Del. Benito Juarez, Ciudad de Mexico 03100, MX · Av. das Nações Unidas, 17.007 – Sigma Tower - 10th floor,, São Paulo, SP 04730-090, BR · Roggenhorster Straße 31, Lübeck, Schleswig-Holstein 23556, DE
Tate & Lyle's purpose, Transforming Lives Through the Science of Food, inspires everything we do. Whether it’s by making food and drink healthier and tastier; continuously improving how we work; promoting a safe working environment; or making a difference to our local communities, we believe we can successfully grow our business and have a positive impact on society.
What is it we do? Simply put, we make healthy food tastier and tasty food healthier. Our work is driven by consumer health needs and trends, governments desire to build and support healthy communities, and the need for affordable food and nutrition in many parts of the world. We deliver ingredients and solutions to meet all these needs. Our speciality sweeteners and fibres help reduce sugar and calories. Our fibres fortify food and improve digestive health. Our mouthfeel solutions provide texture and shelf life and make food creamy, crispy and stable without all the sugar and fat.
Across the globe, we are transforming lives through the science of food. And we need talented and skilled people to help us on this journey.
Offices: 5 Marble Arch, London, England W1H 7EJ, GB · 5450 Prairie Stone Parkway, Hoffman Estates, Illinois 60192, US · Av. Universidad #749, piso 2, Valle Sur, Del. Benito Juarez, Ciudad de Mexico 03100, MX · Av. das Nações Unidas, 17.007 – Sigma Tower - 10th floor,, São Paulo, SP 04730-090, BR · Roggenhorster Straße 31, Lübeck, Schleswig-Holstein 23556, DE