Lisbon, Portugal · On-site
About the Team & Role: We are building the future of customer experience, and our AI Pilots team is at the forefront of this 0-to-1 motion. This isn’t a role for someone who wants a playbook; this is for the builder who …
Skills: Generative AI, Agentic AI, Solutions Engineering, Technical Presentations, Customer Experience Automation
United States · Remote OK
$165k–$207k/yr
About the Team & Role: We are building the future of customer experience, and our AI Pilots team is at the forefront of this 0-to-1 motion. This isn’t a role for someone who wants a playbook; this is for the builder who …
Skills: AI Deployment, Solutions Engineering, Technical Consulting, AI Agent Design, LLM Frameworks
United States · Remote OK
$155k–$235k/yr
Talkdesk is seeking a strategic and analytically rigorous Director of FP&A to support the General & Administrative function. In this high-impact role, you will serve as the primary finance business partner to G&A leaders…
Skills: Financial Modeling, Business Partnership, Budgeting and Forecasting, Strategic Planning, Data Analysis
London, England, United Kingdom · On-site
What is an Enterprise Account Executive at Talkdesk… As an Enterprise Account Executive at Talkdesk, you will be responsible for pipeline generation across: SDR, Channel Partners, Marketing and Self-generation, targeting…
Skills: Pipeline Generation, Solution Based Selling, C-Level Presentation, Contract Negotiation, Forecasting
Bengaluru, Karnataka, India · On-site
As a Data Integration Engineer, you will have an opportunity to build critical Integration infrastructure that surfaces data and insights across the company. The Integration team is really the intersection of business pr…
Skills: Snowflake, Airflow, Starburst, dbt, Kafka
Dallas, Texas, United States · On-site
$200k–$240k/yr
Responsibilities: Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process Develop a comprehensive sales strategy and a sales plan that ensures consistent achi…
Skills: SaaS Sales, Enterprise Selling, Solution Selling, Account Management, Sales Strategy
Phoenix, Arizona, United States · On-site
$200k–$240k/yr
Responsibilities: Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process Develop a comprehensive sales strategy and a sales plan that ensures consistent achi…
Skills: SaaS Sales, Enterprise Selling, Solution Selling, Account Management, Contract Negotiation
Cooper Township, Pennsylvania, United States · Remote OK
$157k–$235k/yr
The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer …
Skills: Solution Architecture, Technical Qualification, Healthcare Consulting, Patient Engagement, RFI/RFP Response
London, England, United Kingdom · On-site
Are you a motivated graduate looking to kickstart your career in the fast-paced world of AI and SaaS? Talkdesk is looking for two ambitious Junior Partner Business Managers to join our team. This isn't your average entry…
Skills: Relationship Management, Strategic Enablement, Pipeline Growth, Cross-Functional Collaboration, Partner Recruitment
Porto, Portugal · Remote OK
Director of Product Management — Talkdesk Applications Platform We are looking for a strategic, platform-minded leader to own the Applications Platform product area at Talkdesk, a market-leading, cloud-native Customer Ex…
Skills: Platform Product Management, SaaS Architecture, Identity and Access Management, Billing and Monetization, API Design
United States · Remote OK
$103k–$154k/yr
The CX Manager plays a critical dual role as both a trusted advisor and technical consultant to Talkdesk's most valuable customers. This individual will drive product adoption, optimize customer ROI, and ensure long-term…
Skills: Customer Success Management, Technical Account Management, API Integration, CRM Systems, Salesforce
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Drive the adoption of agentic AI products by guiding enterprise customers through product trials and proofs of value. Act as a technical bridge between customers, partners, and internal teams to translate AI technology into tangible business outcomes.
Requires a B.S. in Computer Science or equivalent with 3-5 years of experience as an AI Solutions Consultant for enterprise customers. Must possess strong programming literacy and a deep understanding of Generative and Agentic AI concepts.
We are building the future of customer experience, and our AI Pilots team is at the forefront of this 0-to-1 motion. This isn’t a role for someone who wants a playbook; this is for the builder who wants to write it. We are looking for a high-agency individual to join our team as a founding AI Deployment Strategist. Your mission will be to act as a trusted consultant and AI thought leader for our most strategic customers, understand their business from first principles, and deploy cutting-edge AI agents that deliver undeniable value.
You will operate at the intersection of strategy, sales, consulting, and hands-on engineering. This role requires the ability to lead executive-level workshops, design transformative AI solutions, and then roll up your sleeves to bring them to life. If you thrive in ambiguity, take extreme ownership, and are passionate about building what's next, this is the team for you.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Customer Experience. Automated.
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that scales across service, sales, and support. At the core of CXA is the Talkdesk Data Cloud, which unifies structured and unstructured data—from CRMs, tickets, transcripts, and notes—into real-time, contextual knowledge. This enables AI agents to act with precision, resolve complex issues, and improve over time. CXA supports both cross-industry workflows and vertical-specific use cases in healthcare, financial services, retail, utilities, travel, and government. With a modular design, prebuilt agents, and a continuous automation cycle—Discover, Build, Orchestrate, Measure—Talkdesk delivers rapid time-to-value and long-term impact. Enterprises can modernize operations, reduce cost-to-serve, and drive sustainable growth—without needing a full rip-and-replace. Trusted by global brands, Talkdesk is transforming how the world delivers customer experience.
Offices: 535 Mission Street, 12th Floor, San Francisco, CA 94105, US · 2-6 Boundary Row, London, England SE1 8HP, GB · Rua de Anselmo Braancamp 119, Porto, Portugal 4000-078, PT · Rua Pedro Nunes, Edificio D, Sala 1.12, Coimbra, Coimbra 3030-199, PT
Customer Experience. Automated.
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that scales across service, sales, and support. At the core of CXA is the Talkdesk Data Cloud, which unifies structured and unstructured data—from CRMs, tickets, transcripts, and notes—into real-time, contextual knowledge. This enables AI agents to act with precision, resolve complex issues, and improve over time. CXA supports both cross-industry workflows and vertical-specific use cases in healthcare, financial services, retail, utilities, travel, and government. With a modular design, prebuilt agents, and a continuous automation cycle—Discover, Build, Orchestrate, Measure—Talkdesk delivers rapid time-to-value and long-term impact. Enterprises can modernize operations, reduce cost-to-serve, and drive sustainable growth—without needing a full rip-and-replace. Trusted by global brands, Talkdesk is transforming how the world delivers customer experience.
Offices: 535 Mission Street, 12th Floor, San Francisco, CA 94105, US · 2-6 Boundary Row, London, England SE1 8HP, GB · Rua de Anselmo Braancamp 119, Porto, Portugal 4000-078, PT · Rua Pedro Nunes, Edificio D, Sala 1.12, Coimbra, Coimbra 3030-199, PT
