Fayetteville, North Carolina, United States · On-site
Entry level
Description The Team Representative for the Service Contract Team is responsible for supporting the accurate setup, maintenance, and billing of customer service contracts. This role ensures billing aligns with contractua…
Skills: Billing, Contract Administration, Data Entry, Microsoft Excel, Microsoft Office
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Full-time
Posted 20d ago
~40 hrs/week
Responsibilities
Responsible for the accurate setup, maintenance, and billing of customer service contracts. The role involves monitoring billing cycles, resolving pricing discrepancies, and collaborating with internal departments to ensure contractual compliance.
Requirements
Preferred experience in billing, contract administration, or data entry with proficiency in Microsoft Excel. Candidates must possess strong attention to detail and the ability to manage multiple contracts simultaneously.
Full job description
Description
The Team Representative for the Service Contract Team is responsible for supporting the accurate setup, maintenance, and billing of customer service contracts. This role ensures billing aligns with contractual terms and supports overall operational efficiency through detailed data entry, contract monitoring, and cross-department collaboration.
Essential Duties and Responsibilities:
Enter and maintain service contract details in the billing system
Ensure contract terms are accurately reflected, including start/end dates, rates, and service levels
Monitor billing schedules and initiate contract billing cycles as required
Resolve billing issues related to contract discrepancies, pricing errors, or missing data
Work with internal departments to verify contract changes and adjustments
Assist with contract audits to confirm system accuracy and compliance
Respond to internal inquiries related to service contract billing
Maintain accurate documentation of contract records and actions taken
Participate in process improvement and team training activities
Other duties as assigned
Requirements
Experience in billing, contract administration, or data entry preferred
Strong attention to detail and accuracy in interpreting and entering contract data
Proficient in Microsoft Office, especially Excel
Strong communication and organizational skills
Ability to manage multiple contracts simultaneously and meet deadlines
Committed to providing the highest level of customer service and satisfaction since 1981.
Industry
Retail Office Equipment
Company size
201-500 employees
Founded
1981
Headquarters
Fayetteville, NC
LinkedIn followers
2,842
Systel is the Southeast's Largest Independent Dealer for Ricoh, Konica Minolta, HP, Lexmark and Panasonic business solutions.
Systel has over 250 employees in 10 locations servicing the Carolinas and Georgia and is recognized nationally as one of the leading companies in office technology and solutions. Systel has been honored by The Week in Imaging/ENX Magazine as an Elite Dealer Award for the last five consecutive years. Also, Systel was recognized as an Inc 500|5000 company by Inc magazine, which recognizes the top fastest growing private companies in the United States.
Systel has received the designation of Platinum Partner from HP Inc. and has been named one of the top 100 Private Companies in NC by Grant Thornton for the last five consecutive years. Systel has also received the highest Industry awards and designations from its Manufacturer Partners showing unsurpassed levels of service and customer support.
Systel is always looking for talented Sales Representative and Service Technicians. For a full list of Systel's current job postings, please visit www.systeloa.com/careers
Offices: 2604 Fort Bragg Road, Fayetteville, NC 28303, US · 1201 Woodridge Center Drive, Suite 120, Charlotte, NC 28217, US · 2725 E. Millbrook Road, Suite 103, Raleigh, NC 27604, US · 3517 West Wendover Avenue, Greensboro, NC 27407, US · 5555 Oakbrook Pkwy, Suite 430, Norcross, Georgia 30093, US
Managed Print ServicesDocument Management and Scanning SoftwarePrinting and Imaging EquipmentCommercial PrintingMobile & Cloud PrintingIndustry Leading Service and Maintenanceand 3D PrintingInformation TechnologyConsultingManufacturing
Committed to providing the highest level of customer service and satisfaction since 1981.
Industry
Retail Office Equipment
Company size
201-500 employees
Founded
1981
Headquarters
Fayetteville, NC
LinkedIn followers
2,842
Systel is the Southeast's Largest Independent Dealer for Ricoh, Konica Minolta, HP, Lexmark and Panasonic business solutions.
Systel has over 250 employees in 10 locations servicing the Carolinas and Georgia and is recognized nationally as one of the leading companies in office technology and solutions. Systel has been honored by The Week in Imaging/ENX Magazine as an Elite Dealer Award for the last five consecutive years. Also, Systel was recognized as an Inc 500|5000 company by Inc magazine, which recognizes the top fastest growing private companies in the United States.
Systel has received the designation of Platinum Partner from HP Inc. and has been named one of the top 100 Private Companies in NC by Grant Thornton for the last five consecutive years. Systel has also received the highest Industry awards and designations from its Manufacturer Partners showing unsurpassed levels of service and customer support.
Systel is always looking for talented Sales Representative and Service Technicians. For a full list of Systel's current job postings, please visit www.systeloa.com/careers
Offices: 2604 Fort Bragg Road, Fayetteville, NC 28303, US · 1201 Woodridge Center Drive, Suite 120, Charlotte, NC 28217, US · 2725 E. Millbrook Road, Suite 103, Raleigh, NC 27604, US · 3517 West Wendover Avenue, Greensboro, NC 27407, US · 5555 Oakbrook Pkwy, Suite 430, Norcross, Georgia 30093, US
Managed Print ServicesDocument Management and Scanning SoftwarePrinting and Imaging EquipmentCommercial PrintingMobile & Cloud PrintingIndustry Leading Service and Maintenanceand 3D PrintingInformation TechnologyConsultingManufacturing