Barcelona, Catalonia, Spain · Remote OK
Department: Customer Service Swizzonic Location: Office located in Barcelona, Spain or full-remote Responsibilities: • Establish a relationship of trust with every customer who contacts us, representing the values of the…
Skills: Swiss-German, English, Customer Service, Helpdesk Support, Technical Support
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Provide first-level technical support for domains, hosting, and servers while building trust with customers. Identify customer needs to advise on new product purchases and escalate complex queries to second-level support.
High proficiency in Swiss-German is essential, with English, Italian, or French being a plus. Candidates should have previous customer service experience or related studies and a strong customer-centric attitude.
Department: Customer Service Swizzonic
Location: Office located in Barcelona, Spain or full-remote
Responsibilities:
• Establish a relationship of trust with every customer who contacts us, representing
the values of the company
• Provide first level support on domains, email, hosting, dedicated and virtual servers
and website creation tools. Accompany the customer until his questions are fully
answered
• Detecting the needs of our customers, advising them on the purchase of new
products
• Commercial attitude
• Follow up with customers in need of support and technical assistance by email, chat
and/or telephone
• Escalate queries that cannot be resolved to the second level support team
We offer:
• We offer a stable position, close and friendly environment
• Continuous learning, so that you are always up to date with what's happening in our
sector thanks to our technical training courses
• Health insurance
• If you prefer to work from home no problem, we do remote work since 2019
• And what we value most, a good working environment: young and human
Requirements:
• Swiss-German language high skills are essential
• English would also be welcome, Italian and French are a plus
• You must have demonstrable previous experience in customer service and/or
helpdesk. If you don't have experience, that's fine, but you must have related studies
and/or a clear customer orientation and attitude to compensate for it
• Impeccable oral and written communication
• We are not looking for just any telemarketer, but a person who is able to work
autonomously in a highly collaborative environment
• High customer orientation: Win – Win
• If you have experience working in Swiss market is optimal
Key competences:
• Passion for helping others - you love what you do
• Teamwork: collaboration both with the team in your department and with other
departments in the company
• Independent: No one needs to push you to excel; it's just who you are.
• Proactive: You are eager to learn, adapt and improve your work; you seek help and use
it well
Right to Work
At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.
"Come as you are"
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical
competence, we value respect, openness, and trusted collaboration. We do not tolerate
intolerance.
Swizzonic supports your digital presence with innovative products and premium services - from domain registrations to reliable hosting services. Known as the Swiss domain pioneer, we have proudly been supporting companies and individuals in Switzerland and Liechtenstein for over ten years and have no plans of stopping in the future. Our vocation is to accompany your daily digital life with easy-to-use technologies for a safe and modern presence online. Swizzonic is part of the Belgian hosting company Combell. Founded in 1999 by Jonaes Dhanens, Belgian IT-Person of the year 2019, Combell is renowned as one of Europe’s most trusted hosting companies with excellent services and an award-winning portfolio of hosting products and domains. The company evolved into one of the most promising business ventures worldwide. Combell recently merged with the TransIP Group and Register group, serving more than 2 million customers of ten European countries, including Switzerland, together.
Offices: Badenerstrasse 47, Zürich, Zürich 8004, CH
Swizzonic supports your digital presence with innovative products and premium services - from domain registrations to reliable hosting services. Known as the Swiss domain pioneer, we have proudly been supporting companies and individuals in Switzerland and Liechtenstein for over ten years and have no plans of stopping in the future. Our vocation is to accompany your daily digital life with easy-to-use technologies for a safe and modern presence online. Swizzonic is part of the Belgian hosting company Combell. Founded in 1999 by Jonaes Dhanens, Belgian IT-Person of the year 2019, Combell is renowned as one of Europe’s most trusted hosting companies with excellent services and an award-winning portfolio of hosting products and domains. The company evolved into one of the most promising business ventures worldwide. Combell recently merged with the TransIP Group and Register group, serving more than 2 million customers of ten European countries, including Switzerland, together.
Offices: Badenerstrasse 47, Zürich, Zürich 8004, CH
