Description Description The Catering Client Relationship Manager is responsible for building, maintaining, and growing relationships with existing and prospective catering clients. This position is focused on generating …
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$45k–$50k/yr
Full-time
Performance-based bonus opportunities
Posted 37d ago
~40 hrs/week
Responsibilities
The role focuses on generating new catering business and maintaining long-term relationships with existing clients to drive repeat sales. It involves managing the full sales cycle from initial inquiry and proposal to event coordination and post-event follow-up.
Requirements
Candidates should have 2+ years of experience in catering, hospitality, sales, or account management. Proficiency in CRM software and Microsoft Office, along with strong communication and organizational skills, is required.
Full job description
Description
Description
The Catering Client Relationship Manager is responsible for building, maintaining, and growing relationships with existing and prospective catering clients. This position is focused on generating new business, increasing repeat sales, and delivering exceptional customer service while working closely with the catering operations team to ensure flawless execution.
This is a full-time salaried position with performance-based bonus opportunities.
Schedule
Full-Time
Monday–Friday
9:00 AM – 5:00 PM
Expected to answer only minimal phone calls emails outside normal business hours when necessary to ensure excellent customer service or support active events.
Weekends flexible with client needs or special events
Key Responsibilities
Sales & Business Development
Develop new catering business through cold calling, networking, referrals, and community outreach.
Build long-term relationships with local businesses, schools, churches, hospitals, event venues, and organizations.
Schedule client visits and presentations.
Identify opportunities for recurring catering accounts.
Ask every satisfied client for referrals.
Maintain an active pipeline of prospective customers.
Follow up on catering inquiries via phone, email, and online leads in a timely and professional manner
Guide clients through menu selection, event planning, and service options
Prepare and send catering proposals, contracts, and invoices
Collect deposits and ensure timely payment processing
Take and confirm catering orders, including menus, quantities, timing, delivery/service needs, and pricing
Accurately input orders and client details into the catering/order management system
Ensure all orders meet company standards, lead times, and operational requirements
Identify opportunities for upselling, add-ons, and enhancements
Client Relationship Management (Primary Focus)
Serve as the primary point of contact for assigned and repeat catering clients
Build and maintain strong, long-term relationships to drive repeat business
Proactively follow up on inquiries, quotes, past events, and warm leads
Maintain an active pipeline of current and returning clients
Follow up post-event to gather feedback, strengthen relationships, and secure future bookings
Conduct periodic client check-ins.
Resolve customer concerns professionally and quickly.
Ensure every client receives exceptional service from inquiry through event completion.
Generate repeat business through relationship building.
Support tastings, menu consultations, and client meetings as needed
Sales Support & Business Growth
Convert inbound leads into confirmed catering orders
Increase average order value through upselling
Proactively follow up with past clients, referrals, and warm leads to drive repeat and incremental business
Contribute to team-based sales goals and revenue targets
Collaborate with team members to support account growth opportunities
Marketing & Community Engagement
Attend networking events, chamber meetings, and community functions
Represent the company professionally in the community
Assist with promotional campaigns and seasonal catering initiatives
Collaborate with the marketing team on lead generation opportunities
Event Coordination & Execution Support
Coordinate event logistics including delivery schedules, staffing needs, and execution timelines
Communicate order details clearly with culinary, operations, and delivery teams
Ensure all event details are accurate and aligned across departments
Respond to last-minute changes or challenges with urgency and professionalism
Support event execution as needed to ensure client satisfaction and brand standards
Administrative & Reporting
Maintain accurate records of client interactions, sales activity, and order details
Respond to client inquiries promptly
Prepare catering proposals and estimates
Utilize CRM or ordering systems to track pipeline and client communication
Participate in weekly sales meetings, pipeline reviews, and reporting
Collaborate cross-functionally to ensure smooth event execution
Assist with account receivables when necessary.
Support forecasting and sales initiatives
What Success Looks Like
Meet or exceed periodic sales targets
Generate new business opportunities weekly
Strong repeat business and client retention
Grow average order size
Maintain timely communication with clients
Accurate, timely catering order entry and coordination
Smooth, well-executed events with minimal issues
Positive client feedback and ongoing relationships
Consistent contribution to team sales goals
Build and maintain a healthy sales pipeline
A successful Catering Client Relationship Manager consistently builds trust with clients, develops new business opportunities, strengthens existing relationships, exceeds sales goals, and works collaboratively with the catering team to deliver outstanding experiences that create loyal, repeat clients.
Why Join Us
Stable, onsite role with consistent schedule
Competitive salary with performance-based bonus opportunities
Strong pipeline of inbound leads (minimal cold prospecting)
Team-driven sales culture
Opportunity to grow within a growing catering organization
A role that blends relationship-building with execution excellence
Equal Opportunity Employer
We are an equal opportunity employer and consider all qualified applicants without regard to protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
Requirements
Qualifications & Skills
2+ years in catering, hospitality, sales, event coordination or account management preferred
Strong communication, customer service and relationship-building skills
Detail-oriented with a high level of accuracy in order entry and coordination
Self-motivated with a sales-driven mindset
Organized, detail oriented and able to manage multiple clients, orders, and priorities
Comfortable making outbound sales calls
Professional appearance and attitude
Proficient with Microsoft Office and CRM software
Comfortable working in a fast-paced, team-driven environment
Onsite role with consistent schedule, occasional evenings or weekends as needed
Swadley's brands include Swadley's BBQ, Swadley's Catering, and Swadley's Emergency Response Team
Industry
Restaurants
Company size
201-500 employees
Founded
1998
Headquarters
Oklahoma City, Oklahoma
LinkedIn followers
699
Swadley's Restaurant Group includes our signature Swadley's BBQ restaurants (8), Swadley's Catering, and SERT - Swadley's Emergency Relief Team.
Offices: 7156 NW 80th St, Oklahoma City, Oklahoma 73132, US · 4000 N Rockwell Ave, Bethany, Oklahoma 73008, US · 1629 OK-66, El Reno, Oklahoma 73036, US · 2233 W Memorial Rd, Oklahoma City, Oklahoma 73134, US · 8317 S Western Ave, Oklahoma City, Oklahoma 73139, US
RestaurantsFood and BeverageCateringFood Processing
Swadley's brands include Swadley's BBQ, Swadley's Catering, and Swadley's Emergency Response Team
Industry
Restaurants
Company size
201-500 employees
Founded
1998
Headquarters
Oklahoma City, Oklahoma
LinkedIn followers
699
Swadley's Restaurant Group includes our signature Swadley's BBQ restaurants (8), Swadley's Catering, and SERT - Swadley's Emergency Relief Team.
Offices: 7156 NW 80th St, Oklahoma City, Oklahoma 73132, US · 4000 N Rockwell Ave, Bethany, Oklahoma 73008, US · 1629 OK-66, El Reno, Oklahoma 73036, US · 2233 W Memorial Rd, Oklahoma City, Oklahoma 73134, US · 8317 S Western Ave, Oklahoma City, Oklahoma 73139, US
RestaurantsFood and BeverageCateringFood Processing
