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Jobs at Superior HVAC & Plumbing (Now Hiring) — 1 open

Superior HVAC & Plumbing logoSuperior HVAC & Plumbing

Dispatcher

San Angelo, Texas, United States · On-site

$15/hr–$17/hr

Mid level

Description Superior Services has proudly served our community for over 20 years, earning a reputation for quality work and exceptional customer care. We're now seeking an experienced Dispatcher to join our growing team.…

Skills: Dispatching, Customer Service, Multitasking, Scheduling, Route Optimization

Superior HVAC & Plumbing logo

Dispatcher

Superior HVAC & Plumbing

San Angelo, Texas, United States • On-site

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Mid level

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  • $15/hr–$17/hr
  • Full-time
  • Medical insurance, Dental insurance, Vision insurance, 401k, Roth 401k, Long-term disability insurance
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

The Dispatcher serves as the central communication hub, scheduling and coordinating service calls between customers and technicians. Key duties include optimizing technician routes, managing work orders, and ensuring all service tickets are documented and closed.

Requirements

Candidates need at least 2 years of dispatching or administrative experience, preferably within the trades or construction industry. Proficiency in Microsoft Office and familiarity with field service software like ServiceTitan or Jobber is preferred.

Full job description

Description

Superior Services has proudly served our community for over 20 years, earning a reputation for quality work and exceptional customer care. We're now seeking an experienced Dispatcher to join our growing team. If you're looking for a long-term opportunity with a company that values its employees and puts customers first, we’d love to hear from you.

As a Dispatcher, you will be the central communication hub between our customers and service technicians. You will schedule and coordinate service calls, manage work orders, and ensure timely and efficient dispatching to maintain high levels of customer satisfaction. The ideal candidate will have strong communication, customer service, and multitasking skills to ensure efficient operations and high levels of customer satisfaction. 

Benefits Include:

  • 100% paid insurance premiums on medical, dental and vision
  • 401k & Roth 401k plans with up to 4% company contribution
  • 100% paid long-term disability insurance
  • Paid life insurance plan
  • 2 floating holidays
  • 6 paid holidays
  • Vacation pay
  • Paid weekly

Responsibilities Include:

  • Receive and manage incoming service requests, including emergency calls, from customers
  • Schedule service appointments for technicians based on availability, location, and skill set
  • Optimize technician routes to minimize travel time and improve efficiency
  • Confirm appointments with customers, providing estimated service times and ensuring they are prepared for the visit
  • Notify customers of any delays, changes to schedules, or issues affecting their service
  • Communicate with field technicians regarding the day’s schedule, job details, and any special instructions
  • Monitor technician progress throughout the day to ensure jobs are completed on time & adjust schedules as needed
  • Accurately record service call details, customer information, and technician dispatches in dispatch software
  • Maintain organized records of completed jobs, including any follow-up work required
  • Ensure all service tickets are properly documented, invoiced, and closed

Requirements

  • 2+ years dispatching experience or experience in an administrative role, preferably in a trades or construction environment
  • Strong attention to detail
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication
  • Excellent customer services skills
  • Proficient in Microsoft Office (Word, Excel, Outlook) and office equipment
  • Familiarity with scheduling or field service software (e.g., ServiceTitan, Jobber, or similar) a plus

Related keywords

DispatcherServiceTitanJobberRoute OptimizationField Service ManagementWork OrdersTradesConstructionMicrosoft OfficeSchedulingCustomer SatisfactionAdministrative

About Superior HVAC & Plumbing

LinkedInVisit site

Maryland's Premier Home HVAC and Plumbing Services Provider

Industry
Utilities
Company size
2-10 employees
Founded
2020
LinkedIn followers
18

Your plumbing, heating, and cooling experts, Superior Services is here to help with all your household repair needs! Whether routine maintenance or emergency repair/replacement, we make it easy from scheduling to billing, ensuring the correct solution leaves your comfortable and safe in during the summer months. Working around your schedule, our highly trained experts are available 24/7 to help protect your home from emergencies.

View all jobs at Superior HVAC & Plumbing

About Superior HVAC & Plumbing

LinkedInVisit site

Maryland's Premier Home HVAC and Plumbing Services Provider

Industry
Utilities
Company size
2-10 employees
Founded
2020
LinkedIn followers
18

Your plumbing, heating, and cooling experts, Superior Services is here to help with all your household repair needs! Whether routine maintenance or emergency repair/replacement, we make it easy from scheduling to billing, ensuring the correct solution leaves your comfortable and safe in during the summer months. Working around your schedule, our highly trained experts are available 24/7 to help protect your home from emergencies.

View all jobs at Superior HVAC & Plumbing

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