Fayetteville, Arkansas, United States · Hybrid
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places t…
Skills: Strategic Leadership, Workforce Management, Quality Assurance, KPI Reporting, Budget Management
Fayetteville, Arkansas, United States · Hybrid
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places t…
Skills: Public Affairs, Internal Communications, Media Relations, Crisis Communication, Strategic Communication Planning
Denver, Colorado, United States · On-site
$210k–$250k/yr
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places t…
Skills: Strategic Planning, Business Development, Customer Relationship Management, Energy Efficiency Program Management, Regulatory Compliance
Fort Smith, Arkansas, United States · Remote OK
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places t…
Skills: Strategic Planning, Business Development, Customer Relationship Management, Energy Efficiency Program Management, Regulatory Compliance
Little Rock, Arkansas, United States · On-site
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places t…
Skills: Corporate Affairs, Stakeholder Engagement, Government Affairs, Public Relations, Brand Strategy
Denver, Colorado, United States · Hybrid
$89k–$105k/yr
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places t…
Skills: Organizational Change Management, Stakeholder Engagement, Project Management, Change Strategy, Communication Planning
Denver, Colorado, United States · Hybrid
$77k–$92k/yr
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places t…
Skills: Change Management, Process Mapping, Stakeholder Engagement, Risk Mitigation, Training Development
Denver, Colorado, United States · Hybrid
$77k–$92k/yr
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places t…
Skills: Continuous Improvement, Change Management, Process Mapping, Lean Methodology, Kaizen
Fayetteville, Arkansas, United States · On-site
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places t…
Skills: Organizational Change Management, Project Management, Stakeholder Engagement, Change Strategy, Communication Planning
Fayetteville, Arkansas, United States · On-site
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places t…
Skills: Change Management, Process Mapping, Stakeholder Engagement, Risk Mitigation, Communication Planning
Fayetteville, Arkansas, United States · On-site
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places t…
Skills: Continuous Improvement, Change Management, Process Mapping, Lean Methodology, Kaizen
Hot Springs, Arkansas, United States · On-site
Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Pl…
Skills: Gas service initiation, Leak investigation, Gas line locating, Meter reading, Load surveys
Pine Bluff, Arkansas, United States · On-site
Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Pl…
Skills: Gas distribution, Welding, Plastic fusion, Heavy equipment operation, Crew leadership
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Lead the customer service function and strategic oversight of all call center operations for a team of over 100 representatives. Drive operational excellence through KPI monitoring, budget management, and cross-functional collaboration to ensure high-quality customer experiences.
Requires a Bachelor's degree in Business, Finance, Economics, Communications, or a related field. Candidates must have at least 8 years of experience, preferably within the utilities industry, with a proven track record of leading large-scale contact centers.
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.
Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.
We have an exciting opportunity for a Director of Call Center based in Little Rock, Arkansas. This hybrid role may be based in one of our offices in Little Rock, Fort Smith, or Fayetteville, Arkansas.
POSITION SUMMARY
The Director of Call Center is responsible for leading the Customer Service function with strategic oversight of all call center operations and direct customer interactions. This role ensures effective performance across remote contact center environments while driving measurable business outcomes.
The position requires deep knowledge of the utilities industry and regulatory compliance, with accountability for maintaining adherence to company policies and applicable regulatory requirements. The Director establishes operational standards, supports continuous improvement, and ensures consistent, high-quality customer experiences across all service channels while working collaboratively across all other customer experience functional areas.
PRIMARY DUTIES AND RESPONSIBILITIES
EDUCATION AND WORK EXPERIENCE
KNOWLEDGE, SKILLS, ABILITIES
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.
Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.
Providing clean-burning, safe and reliable energy solutions in AR, CO, ME, MO, OK and TX.
Summit Utilities, Inc. is a privately-held holding company that owns and operates several natural gas distribution and transmission subsidiaries that operate in Arkansas, Colorado, Maine, Missouri, Oklahoma, and the Texarkana, Texas area. The company provides safe, clean and affordable natural gas to businesses and residents in six states through Arkansas Oklahoma Gas, Colorado Natural Gas, Summit Natural Gas of Maine, Summit Natural Gas of Missouri, Summit Utilities of Arkansas, and Summit Utilities of Oklahoma. Each of Summit’s natural gas distribution and transmission subsidiaries constructs and installs natural gas distribution systems with the goal of supporting economic development by providing clean-burning, safe and reliable natural gas to residential and commercial customers through exceptional customer service and commitment to community. Overall, Summit entities serve approximately 625,000 customers and operate more than 23,400 miles of pipeline. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do. To see our latest job openings, please visit: https://summitutilitiesinc.com/careers See also: Colorado Natural Gas at https://www.linkedin.com/company/colorado-natural-gas/ Summit Natural Gas of Missouri at https://www.linkedin.com/company/summit-natural-gas-of-missouri/ Summit Natural Gas of Maine at https://www.linkedin.com/company/summit-natural-gas-of-maine/ Arkansas Oklahoma Gas (AOG) at https://www.linkedin.com/company/arkansas-oklahoma-gas-corp./ and Summit Utilities https://www.linkedin.com/company/summit-utilities
Offices: 10825 W. Geddes Ave, Suite 410, Centennial, CO 80112, US · 10825 W. Geddes Ave, Suite 410, Centennial, Colorado 80112, US · 442 Civic Center Drive, Suite 100, Augusta, Maine 04330, US · 1201 Deadra Dr, Lebanon, MO 65536, US · 115 N 12th St., Fort Smith, AR 72902, US
Providing clean-burning, safe and reliable energy solutions in AR, CO, ME, MO, OK and TX.
Summit Utilities, Inc. is a privately-held holding company that owns and operates several natural gas distribution and transmission subsidiaries that operate in Arkansas, Colorado, Maine, Missouri, Oklahoma, and the Texarkana, Texas area. The company provides safe, clean and affordable natural gas to businesses and residents in six states through Arkansas Oklahoma Gas, Colorado Natural Gas, Summit Natural Gas of Maine, Summit Natural Gas of Missouri, Summit Utilities of Arkansas, and Summit Utilities of Oklahoma. Each of Summit’s natural gas distribution and transmission subsidiaries constructs and installs natural gas distribution systems with the goal of supporting economic development by providing clean-burning, safe and reliable natural gas to residential and commercial customers through exceptional customer service and commitment to community. Overall, Summit entities serve approximately 625,000 customers and operate more than 23,400 miles of pipeline. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do. To see our latest job openings, please visit: https://summitutilitiesinc.com/careers See also: Colorado Natural Gas at https://www.linkedin.com/company/colorado-natural-gas/ Summit Natural Gas of Missouri at https://www.linkedin.com/company/summit-natural-gas-of-missouri/ Summit Natural Gas of Maine at https://www.linkedin.com/company/summit-natural-gas-of-maine/ Arkansas Oklahoma Gas (AOG) at https://www.linkedin.com/company/arkansas-oklahoma-gas-corp./ and Summit Utilities https://www.linkedin.com/company/summit-utilities
Offices: 10825 W. Geddes Ave, Suite 410, Centennial, CO 80112, US · 10825 W. Geddes Ave, Suite 410, Centennial, Colorado 80112, US · 442 Civic Center Drive, Suite 100, Augusta, Maine 04330, US · 1201 Deadra Dr, Lebanon, MO 65536, US · 115 N 12th St., Fort Smith, AR 72902, US
