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$117k–$176k/yr
Full-time
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
The Retail Process Improvement Manager acts as a liaison between performance analytics teams and area sales managers to drive dealer performance through data-driven interventions. They are responsible for coaching managers, executing dealer-specific improvement plans, and providing field intelligence to the central analytics team.
Requirements
Candidates must have a Bachelor's degree and over 10 years of experience in automotive retail, field sales, or dealer consulting. A deep understanding of dealership operations and the ability to influence dealer principals are essential for this role.
Full job description
The Retail Process Improvement Manager is the primary interface between the Dealer Performance Analytics team and the area sales managers within an assigned Business Center. This role translates the diagnostic outputs, root cause findings, and intervention playbooks produced centrally into BC and dealer-specific context — working directly with ASMs to ensure they understand what the data is telling them, what action it calls for, and how to have the right conversation with their dealers. The Field Coach does not manage dealers directly. They build ASM capability and accountability — ensuring the right conversations happen at the dealer level with the right frequency, quality, and follow-through. Six Field Coaches are deployed nationally, one per Business Center.
Key Responsibilities:
ASM Coaching & Enablement
Work directly with area sales managers within the assigned BC to translate dealer performance analytics outputs into dealer-specific intervention plans
Coach ASMs on how to use diagnostic outputs, scorecards, and playbooks in dealer conversations — building their capability over time rather than creating permanent dependency on the central team
Establish and maintain a consistent ASM performance cadence within the BC — weekly coaching sessions, dealer review meetings, and accountability check-ins
Identify ASMs who require additional coaching or accountability intervention and escalate to the Senior Field Intervention Lead
Dealer Intervention Execution
Support ASMs in the preparation and delivery of dealer-specific intervention plans for assigned priority dealers within the BC
Attend dealer meetings with ASMs for the highest-priority cases — providing coaching in the moment and ensuring the intervention plan is presented credibly and specifically
Track dealer-level progress against agreed actions within the BC and maintain visibility on which dealers are responding and which are not
Feedback & Field Intelligence
Serve as the primary field intelligence source for the Dealer Performance Analytics team — providing structured feedback on what is working, what is not landing with ASMs or dealers, and what market context the data may be missing
Share BC-level best practices and successful intervention approaches with the broader Field Coach team for incorporation into playbook updates
Flag dealer-level issues that require OEM-side action — inventory, allocation, incentives, or T3 marketing — and route them to the appropriate workstream rather than treating them as dealer accountability issues
Reporting & Governance
Maintain accurate tracking of ASM activity, dealer engagement, and intervention progress within the BC
Participate in the regular Dealer Performance governance cadence — BC-level reviews, program-wide check-ins, and SLT reporting inputs
Ensure BC VP visibility on dealer performance status, priority interventions, and escalation cases within the BC
Candidate must reside within the Midwest Business Center
Salary Range is $117,000- $175,600
Qualifications
Basic Qualifications:
Bachelor's Degree required
Former dealer operator, general manager, or senior dealer-facing field role — with firsthand understanding of how a dealership operates and what changes dealer behavior
10+ years in automotive retail, field sales, or dealer consulting — with demonstrated ability to influence dealer principals and GSMs
Strong coaching instincts — patient, direct, and capable of building skill in others rather than doing the work for them
Comfortable translating data outputs and analytical frameworks into practical, dealer-specific conversations without requiring analytical expertise
High dealer and ASM credibility — this role only works if the people it is coaching respect the perspective it brings
Execution-oriented with strong organizational skills — managing a portfolio of active dealer cases and ASM coaching relationships simultaneously
Willingness to travel extensively within the assigned BC
Related keywords
Retail Process ImprovementDealer PerformanceArea Sales ManagerBusiness CenterDiagnostic OutputsRoot Cause AnalysisIntervention PlaybooksAutomotive RetailField CoachingData AnalyticsDealer OperationsPerformance CadenceMarket ContextOEMInventory ManagementIncentives
Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.
Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.