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Full-time
high school
Day-one benefits, Professional growth opportunities, Career advancement
Posted 11d ago
~40 hrs/week
Responsibilities
The Service Center Representative acts as the primary point of contact for patients, managing appointments and relaying messages to clinical staff. They are responsible for verifying insurance information, supporting patient portal access, and maintaining accurate medical records.
Requirements
Candidates must possess a High School Diploma or GED, with preference given to those with coursework in medical billing or practice education. Previous experience in a medical reception, call center, or customer service environment is required.
Full job description
Employment Type:
Full time
Shift:
Day Shift
Description:
Service Center Representative
Be the Connection Between Patients and Care!
Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you'll provide exceptional service by answering patient calls, coordinating appointments, supporting care access, and ensuring every patient interaction is handled with compassion and professionalism.
What You'll Do:
Serve as the first point of contact for patients by phone.
Schedule, confirm, and coordinate patient appointments.
Answer questions, route calls appropriately, and relay messages to clinical staff.
Verify patient registration and insurance information.
Assist patients with MyChart and other patient portal support.
Support referrals, authorizations, and patient outreach activities.
Maintain accurate documentation and patient records.
Partner with providers and office teams to create a seamless patient experience.
General Requirements:
EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are all preferred.
CREDENTIALS/LICENSURE: None
MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other customer service environment.
Why Join Trinity Health IHA Medical Group?
Day-one benefits for eligible team members with no waiting period.
Opportunities for professional growth and career advancement.
Supportive, collaborative team environment.
Meaningful work helping patients navigate their healthcare journey.
A mission-driven organization dedicated to serving communities across Southeast Michigan.
About Us
At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Related keywords
Service Center RepresentativePrimary CarePatient ServicesMedical ReceptionCustomer ServiceHealthcareAppointment CoordinationInsurance VerificationBillingMyChartPatient PortalClinical Staff SupportMedical EnvironmentPatient OutreachDocumentationTrinity Health IHA Medical Group
St. Peter’s serves in the spirit of the gospel as a compassionate and transforming healing presence in our communities.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
2011
Headquarters
Albany, NY
LinkedIn followers
17,174
With more than 11,000 employees in more than 185 locations, St. Peter’s Health Partners is the Capital Region’s largest and most comprehensive not-for-profit integrated health care network, which provides high-quality, compassionate, and sophisticated care to thousands of people every day. St. Peter’s Health Partners is a member of Trinity Health. For more information, please visit www.SPHP.com.
Offices: 315 South Manning Blvd, Albany, NY 12208, US
St. Peter’s serves in the spirit of the gospel as a compassionate and transforming healing presence in our communities.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
2011
Headquarters
Albany, NY
LinkedIn followers
17,174
With more than 11,000 employees in more than 185 locations, St. Peter’s Health Partners is the Capital Region’s largest and most comprehensive not-for-profit integrated health care network, which provides high-quality, compassionate, and sophisticated care to thousands of people every day. St. Peter’s Health Partners is a member of Trinity Health. For more information, please visit www.SPHP.com.
Offices: 315 South Manning Blvd, Albany, NY 12208, US