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Full-time
professional certificate
Company car, 30 days annual leave, Learning and development centre, Career progression opportunities, Employee assistance programme, Eye care
Posted 5d ago
Apply by Aug 6
~40 hrs/week
Responsibilities
The Property Management Externals Associate conducts field inspections, inventories, and tenancy appointments to ensure property compliance and maintenance. They act as the primary point of contact for property visits, documenting conditions and escalating risks to the internal management team.
Requirements
Candidates must hold a full UK driving licence for a manual car and possess strong organizational skills. Previous experience in property, lettings, or inspections is essential, while an ARLA Propertymark qualification is considered desirable.
Full job description
As a Property Management Externals Associate, you'll be out in the field carrying out inspections, inventories and tenancy appointments across Harborne and Wolverhampton that help keep homes safe, compliant and well managed. Working independently while supported by an experienced team, you'll make a real difference to landlords, tenants and the wider business every day. If you're organised, observant and enjoy a role where no two days are the same, we'd love to hear from you.
Ref: Indtpm
Benefits
£28500 OTE per annum
Full-time working hours: 8:30am to 6pm weekdays, and 9am to 5pm every one-in-four Saturdays (additional Saturdays as and when required in line with the needs and expectations of the business)
Company Car
30 days annual leave (includes bank holidays*)
Enrolment at the Spicerhaart Learning & Development Centre
Continued training as you grow and develop within your role
Career progression opportunities
Employee Assistance Programme (24/7 access to our confidential helpline)
Eye care
Employee Referral Bonus
Company Pension Scheme
Location:
Role covers Harborne and Wolverhampton areas, as well as other various locations and additional travel in line with the needs and expectations of the business.
The Purpose of the Role
The Property Management Externals Associate (PMEA) is responsible for delivering all external property management services across the tenancy lifecycle, including property visits, inventories, check-ins, check-outs, ad-hoc external inspections.
The role plays a critical part in:
Protecting landlord assets
Supporting compliance and risk mitigation
Enabling efficient tenancy lifecycle management
Driving additional revenue through chargeable external services
The Externals Associate acts as the eyes and ears of the Property Management function in the field, ensuring accurate reporting, professional representation of the business, and timely escalation of risks or maintenance issues.
Key Working Relationships:
The role works closely with:
Property Management teams
Compliance team
Lettings Branch teams
Contractors
Inventory & Visit teams
Landlords
Tenants
Core Responsibilities
Property Visits:
Conduct routine property visits in line with company policy and compliance requirements
Complete detailed, accurate visit reports using company systems
Identify and report:
Maintenance issues
Compliance risks
Damage or misuse
Health & safety concerns
Tenancy breaches
Upload photographic evidence and professional commentary
Ensure all visit targets are achieved in line with portfolio expectations
Inventories and Check-Ins:
Complete professional, detailed inventories prior to tenancy start
Conduct check-in appointments with tenants
Clearly document property condition
Ensure compliance with deposit protection requirements
Upload reports promptly to enable tenancy commencement
Check-Outs and Deposit Support:
Conduct check-out inspections at tenancy end
Produce accurate, evidence-based check-out reports
Identify fair wear and tear vs. tenant damage
Support Property Managers with deposit negotiation evidence
Reporting and Issue Escalation:
Escalate urgent or high-risk issues immediately
Liaise with internal Property Managers regarding findings and raise repairs to Property Managers promptly
Ensure all information is recorded accurately
Customer Service:
Provide professional, courteous service to tenant and landlords
Representing the company brand positively at all times.
Managing appointments efficiently
Communicating clearly and professionally
Performance Expectations and KPIs:
Support delivery of chargeable services and contribute to achievement of external services income targets
Deliver set average number of appointments per day
Deliver expected service and quality through turnaround times and accuracy and completeness of reports
Core Technical Competencies:
Property inspection expertise
Understanding of tenancy lifecycle
Knowledge of property condition reporting
Basic understanding of lettings legislation and compliance
Ability to identify risk and maintenance issues
Core Behavioural Competencies
Accountability:
Takes ownership of appointments and reporting
Identifies risks others may miss
Attention to Detail:
Produces accurate and thorough reports
Identifies risks that others may miss
Organisation and Efficiency:
Plans diary effectively
Maximises productivity
Professionalism:
Represents the business positively
Builds trust with customers
Communication:
Clear written and verbal communication
Professional and objective reporting
Commercial Awareness
Understands importance of revenue-generating services
Supports business performance
Experience and Qualifications
Essential:
A valid Full UK Driving Licence for a manual car. We cannot accept automatic-only licences at this time.
Experience in property, lettings, inventory or inspections OR transferable field-based experience
Strong organisational skills
Comfortable working independently
Desirable:
Inventory experience
Property management experience
ARLA Propertymark qualification [or willingness to work towards]
Apply now!
The Finer Details
To be eligible to proceed in our recruitment process, you will need:
Full UK Driving Licence
Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
We’ll need evidence of your right to work in the UK, in the form of:Passport/Birth Certificate
We will also need
Proof of Address
National Insurance
Drivers Licence Check
At some point(s) in your application process, you may be required to interview via video call.
Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone.
Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy.
Employee referrals are subject to the terms stated in our Employee Referral Scheme.
30 days' annual leave includes bank holidays - day in lieu if you happen to work the bank holiday (22 days plus bank holidays, equalling 30 days total on average)
Hotel stay whilst training in Colchester is dependent on your travel distance to our Head Office location.
Please note: If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme.
Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces.
If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.
Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website
Spicerhaart is one of the UK’s most innovative estate agency groups, combining the largest independent residential sales and lettings network with one of the biggest integrated financial service businesses in the country.
As an early pioneer of the one-stop shop, we have developed services encompassing mortgages and insurances, conveyancing and surveying, as well as property management, land and new homes’ sales, corporate sales and property auctions.
Spicerhaart is one of the UK’s most innovative estate agency groups, combining the largest independent residential sales and lettings network with one of the biggest integrated financial service businesses in the country.
As an early pioneer of the one-stop shop, we have developed services encompassing mortgages and insurances, conveyancing and surveying, as well as property management, land and new homes’ sales, corporate sales and property auctions.